Homebase - Ashbourne Reviews 

63
TrustScore 4.5 out of 5

4.4

Waterside Park, Clifton Road, DE6 1DG Ashbourne, Derbyshire, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Had a receipt. Took back the same day! Told they were going into administration so NO returns or exchanges with a receipt!!! A joke!! Rob your customers who have been regular for years. Terrible. Stuc... See more

Rated 3 out of 5 stars

I chose a store where the items I wanted were listed as 'in stock' for Click & Collect. I was phoned before I went to collect my order that, unfortunately, some of my items were not available & their... See more

Rated 5 out of 5 stars

I visited a lot of places for my new kitchen and bathroom - Wrens, Howdens, B&Q and the service from Jason was exceptional from start to finish. The kitchen and bathrooms are reasonably priced... See more

Rated 5 out of 5 stars

My order was ready to collect within the hour. Quickly informed by text. Helpful staff at customer service. Thank you


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Waterside Park, Clifton Road, DE6 1DG, Ashbourne, Derbyshire, United Kingdom

  • 0345 640 7850

4.4

Excellent

TrustScore 4.5 out of 5

63 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(63)

690 reviews in the last 12 months

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Rated 5 out of 5 stars

Ashbourne Homebase

Great service from start to finish. Ordered 2000L store it out keter box to click and collect at the Homebase store in Ashbourne. One of the few stores that did click and collect in our area.
We arrived in our car and as the two men in store wheeled out the package it was clear it wouldn’t fit in the car.
So, we had to drive the 20miles back home to pick up our van and drive back. The same two assistants wheeled the package out to our van and helped us load it in. They were both so lovely,helpful and courteous.
The lady on the till was also lovely and chatty.
Really great service thankyou.

May 6, 2024
Unprompted review
Rated 1 out of 5 stars

I haven't collected my order!!!!!!!!

I haven't collected my order!!!!!!!! Got a text saying thanks for collecting but I'm still sitting in work....I do hope my product is there when I go an try to collect it given I've paid for it!

April 29, 2024
Unprompted review
Homebase - Ashbourne logo

Reply from Homebase - Ashbourne

Hi Alastair​, 

Thanks for your feedback. We’re sorry for any disappointment this has caused to you! We've spoken to the store who have confirmed the item is still awaiting collection. The store should be reaching out to you soon. Please let us know if you need any further support.

Thanks,
Team Homebase

Rated 5 out of 5 stars

Homebase for compost.

Homebase is always simple to do click and collect from, and the offers are good on compost but what keeps me going back is the staff at Ashbourne. Every single time I have been they have been wonderfully friendly and helpful and helped me to get the heavy bags into the car. I couldn't manage on my own so it is very much appreciated. Even the young members of staff are friendly and polite. Keep up the good work! It's appreciated.

April 27, 2024
Unprompted review
Rated 5 out of 5 stars

My chairs were ready and awaiting…

My chairs were ready and awaiting collection from the Ashbourne shop. Very nice staff who loaded them in my car and were nice and efficient too. Shame I had to travel 22 miles to get them instead of them being delivered to the derby store but heyho I’ve got them.

April 26, 2024
Unprompted review
Rated 3 out of 5 stars

Didn't like being followed by a store…

Didn't like being followed by a store detective before we collected our item .... Staff were condescending. . A poor experience overall ...really wished id bought online or from somewhere else ... Retail experiences these days are really dreadful .

April 9, 2024
Unprompted review
Homebase - Ashbourne logo

Reply from Homebase - Ashbourne

Hi ian,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Rated 5 out of 5 stars

Easy to order

Easy to order, and I could see my purchase waiting for me when I went to collect it.

January 21, 2024
Unprompted review
Rated 5 out of 5 stars

Love Ashbourne Homebase…

Love Ashbourne Homebase…staff are always so friendly and helpful and store always clean and organised.

December 16, 2023
Unprompted review
Homebase - Ashbourne logo

Reply from Homebase - Ashbourne

Hi Gem​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

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