Had a receipt. Took back the same day! Told they were going into administration so NO returns or exchanges with a receipt!!! A joke!! Rob your customers who have been regular for years. Terrible. Stuc... See more
Location
Switch locationWaterside Park, Clifton Road, DE6 1DG Ashbourne, Derbyshire, GB
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See what reviewers are saying
I chose a store where the items I wanted were listed as 'in stock' for Click & Collect. I was phoned before I went to collect my order that, unfortunately, some of my items were not available & their... See more
I visited a lot of places for my new kitchen and bathroom - Wrens, Howdens, B&Q and the service from Jason was exceptional from start to finish. The kitchen and bathrooms are reasonably priced... See more
My order was ready to collect within the hour. Quickly informed by text. Helpful staff at customer service. Thank you
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Ashbourne
Written by the company
Homebase
Written by the company

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Waterside Park, Clifton Road, DE6 1DG, Ashbourne, Derbyshire, United Kingdom
- 0345 640 7850
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Fast sale
Order placed, text confirmation and collection all very quick .
Super service
I was helped by a staff member in the…
I was helped by a staff member in the garden dept. She was knowledgable, friendly and very helpful
Couldn't be easier or better.
Quick, efficient and friendly service. My order was placed on a trolley and ready to go. Thank you.
Ashbourne Homebase
Great service from start to finish. Ordered 2000L store it out keter box to click and collect at the Homebase store in Ashbourne. One of the few stores that did click and collect in our area.
We arrived in our car and as the two men in store wheeled out the package it was clear it wouldn’t fit in the car.
So, we had to drive the 20miles back home to pick up our van and drive back. The same two assistants wheeled the package out to our van and helped us load it in. They were both so lovely,helpful and courteous.
The lady on the till was also lovely and chatty.
Really great service thankyou.
Efficient easy to use online system
Efficient easy to use online system. Friendly service
Great products, great value
Great products, great value. Very efficient process from ordering to collecting.
I haven't collected my order!!!!!!!!
I haven't collected my order!!!!!!!! Got a text saying thanks for collecting but I'm still sitting in work....I do hope my product is there when I go an try to collect it given I've paid for it!

Reply from Homebase - Ashbourne
Homebase for compost.
Homebase is always simple to do click and collect from, and the offers are good on compost but what keeps me going back is the staff at Ashbourne. Every single time I have been they have been wonderfully friendly and helpful and helped me to get the heavy bags into the car. I couldn't manage on my own so it is very much appreciated. Even the young members of staff are friendly and polite. Keep up the good work! It's appreciated.
My chairs were ready and awaiting…
My chairs were ready and awaiting collection from the Ashbourne shop. Very nice staff who loaded them in my car and were nice and efficient too. Shame I had to travel 22 miles to get them instead of them being delivered to the derby store but heyho I’ve got them.
Very helpful pleasant staff
Didn't like being followed by a store…
Didn't like being followed by a store detective before we collected our item .... Staff were condescending. . A poor experience overall ...really wished id bought online or from somewhere else ... Retail experiences these days are really dreadful .

Reply from Homebase - Ashbourne
Easy ordering fast and efficient…
Easy ordering fast and efficient service at pickup great stuff
Speed of processing prder
Really helpful staff
Really helpful staff - carried my stove to the car and took my old one back for recycling.
Fine
Fine , apart from the man calling me chief everytime he spoke to me!
Easy to order
Easy to order, and I could see my purchase waiting for me when I went to collect it.
I love it but you need to stock up with…
I love it but you need to stock up with wood I think…
Ashbourne staff very helpful
Ashbourne staff always helpful, friendly and knowledgeable
Love Ashbourne Homebase…
Love Ashbourne Homebase…staff are always so friendly and helpful and store always clean and organised.

Reply from Homebase - Ashbourne
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