Dreadful customer service. I have been waiting 3 weeks for items to be picked up and they still do not get back to me!!! Will never shop Homebase again!
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See what reviewers are saying
Good service at the store, staff extremely helpful. Achieved promised delivery, notified day and time, advised one hour before delivery. Delivery team, two guys, managed to get a heavy item to the... See more
Extremely happy with our new kitchen dinner. Caroline Smaldon was fantastic from beginning to end. Always there to help, clearly experienced, spot on problem solving skills and great finish at a reaso... See more
Carolyn helped us to design our new bathroom and showed great patience with us as we kept changing our minds. The products we eventually chose were just what we wanted and looked superb when installe... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Barnstaple
Written by the company
Homebase
Written by the company

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Rose Lane, Whiddon Valley, EX32 8PG, Barnstaple, Devon, United Kingdom
- 0345 640 7208
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 2 weeks
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Staff very helpful helped my husband…
Staff very helpful helped my husband out to the car with our purchase
In store staff very courteous and friendly
Thanks very much for the help we've…
Thanks very much for the help we've received. It has helped us purchase what we wanted. Thank you.
Jim was the most helpful chap
Jim was the most helpful chap! Give that man a raise!
Super helpful and great humour.
Legend.
As always the person who cut my plywood…
As always the person who cut my plywood for me was very polite and very helpful and friendly excellent customer service.This was in the Barnstaple emporium
Jim and Neil were absolutely brilliant…
Jim and Neil were absolutely brilliant trying to find a new item to the store, but as it turns out the particular item was not delivered. To both lads thanks for running to all corners of the store 👍👍👍
Lee B-R South Molton
A very helpful lady who retrieved the…
A very helpful lady who retrieved the paint for me and checked a couple of prices for me on other things in my basket before putting them through.
Jim was courteous and professional
Jim was courteous and professional. I would trust this staff member and recommend.
Carolyn was very welcoming and so…
Carolyn was very welcoming and so helpful in designing my kitchen for me, I have never been through the process of buying new items like this and so didn’t really know where to start!
Two satisfied customers.
Good service at the store, staff extremely helpful. Achieved promised delivery, notified day and time, advised one hour before delivery. Delivery team, two guys, managed to get a heavy item to the exact place in the house where we needed it.
Extremely satisfied with the product we purchased.
Top job, well done Homebase, thanks.
Thank you Izzy
Izzy was incredibly helpful picking paint colours and thinking of extra painting equipment I needed.
Poor customer service
After collecting my order which was quite a few items when putting in boot of car I noticed one item was missing, I went back into the store within 10 minutes to tell them, the assistant at the desk that I spoke with was very polite and helpful but has to call someone else to assist me, unfortunately this person was not very polite and kept saying that he had to count the stock before he could get the item, the way this was said on many occasions made it seem that he felt I was lying and how I was treated in front of other customers made me very uncomfortable, after a long wait of at least 20 minutes he eventually brought the item to me and handed it over without a word, as this is the level of customer service given I don't think that I will be in a hurry to return to Homebase any time soon

Reply from Homebase - Barnstaple
New Bathroom
Carolyn helped us to design our new bathroom and showed great patience with us as we kept changing our minds. The products we eventually chose were just what we wanted and looked superb when installed. We are thrilled with the finish. We were fully supported by Carolyn when we found we have overordered and were refunded promptly. Having previously had a kitchen from Homebase, we have no hesitation in recommending them and particularly Carolyn
Stan and Margaret
Excellent service
The help and advice which I was given by Jim in the timber/wood cutting department made my visit to Homebase much easier. Jim was respectful towards my lack of woodworking knowledge and guided me to the right products as well as providing a professional and efficient wood cutting service. Full credit to Jim and all the staff at Homebase in Barnstaple.
Jim help by showing the best products…
Jim help by showing the best products within my price range
Needed wood cut
Needed wood cut, Jim, our assistant was very helpful, friendly & professional
We bought both our bathroom and kitchen…
We bought both our bathroom and kitchen from Carolyn Smaldon. Both times we received high quality service and expertise.
Jim at the Barnstaple store was the…
Jim at the Barnstaple store was the best! Very helpful! 😃
Staff were lovely
Staff were lovely, really helpful and cheerful. Even though the store was busy nothing was too much trouble. I have dealt with Debi on a few occasions now and she always greets you with a smile and always happy to help. Great garden furniture too.
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