Dreadful customer service. I have been waiting 3 weeks for items to be picked up and they still do not get back to me!!! Will never shop Homebase again!
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See what reviewers are saying
Good service at the store, staff extremely helpful. Achieved promised delivery, notified day and time, advised one hour before delivery. Delivery team, two guys, managed to get a heavy item to the... See more
Extremely happy with our new kitchen dinner. Caroline Smaldon was fantastic from beginning to end. Always there to help, clearly experienced, spot on problem solving skills and great finish at a reaso... See more
Carolyn helped us to design our new bathroom and showed great patience with us as we kept changing our minds. The products we eventually chose were just what we wanted and looked superb when installe... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Barnstaple
Written by the company
Homebase
Written by the company

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Rose Lane, Whiddon Valley, EX32 8PG, Barnstaple, Devon, United Kingdom
- 0345 640 7208
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Replied to 42% of negative reviews
Typically replies within 2 weeks
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good customer relation
Staff very helpful especialy Izze, when using the paint mixing service, good connection with what we wanted to achive.
Excellent Customer Service.
I went to Homebase with a brief idea of what I was looking for. I saw Brendon working in an aisle + asked if he could help me. Using photos + speaking to him about what I wanted to do I left the store with everything I needed for the job, including a colour of paint he mixed for me. It meant my visit was much quicker than what I expected it to be. A credit to your store. Thank you Brendon.
Everything was ready for collection…
Everything was ready for collection when I arrived and the staff were helpful and friendly.
Happy helpful service
Jimmy was bright, cheery and ready to help. Took me straight to what I needed and offered advise on how best to utilise.
Izzy was a happy shining cashier who could temp anyone into spending more by being so wonderful! Thank you
Excellent Customer Experience
Went into your store in Barnstaple for a large garden store box. Saw a Keter Darwin 120. Neil one of your employee’s was extremely helpful and put the very large box onto a trolley then wheeled it out and help put it into our car. His customer service was excellent. It was a pleasure to shop in your store and have excellent help.
A member of staff called Neil at…
A member of staff called Neil at barnstaple store was very helpful.
Even taken heavy goods out to are van. EXCELLENT SERVICE. thanks to Neil
Jim was very helpful
Jim was very helpful, showed us all the products on the computer and the one we chose was on the shelf. We highly recommend him.
Excellent customer service
Jimmy went above and beyond in Barnstaple store today. He was super helpful and kind. 5* customer service, really attentive, thank you again!
Perfect purchase
Perfect purchase, ordered online ready within the hour. Employee was very professional at counter
Pleasant helpful staff.
Excellent Customer Service & High Quality Products
I started going to Homebase last year on the off chance they would have some quality bathrooms as this was somewhere I had not been for a long time. Since that time, I have not looked back. Customer service is excellent, nothing is too much bother to help and advise you. Quality is outstanding, my plumber commented on what great products I had purchased. Would recommend Homebase, particularly the Barnstaple branch for the large amounts of products and excellent customer service!
Barnstaple staff are so helpful
Barnstaple staff are really lovely and helpful especially Nick who help me find my product after looking for a very long time.
Lost soft toy dog.
My Grandson decided to throw his soft toy dog into the air whilst I was looking at photo frames, but unfortunately it did not come straight back down, but instead it landed between the two rows of shelves.
I went to customer services and spoke to Izzy who contacted Andy who was on his break. Andy eventually managed to retrieve the soft toy dog.
I would like to thank Andy again for going what I consider to be above and beyond his normal daily duties. Andy and Izzy are a credit to the Barnstaple Homebase store.
Very quick and easy to collect item pre-ordered
Warm welcome. Item ready for collection. Very straightforward
Well done Jim!…
We were looking for some spare parts and couldn’t find them. We asked Jim and he went over and above to help us. Well done Homebase and well done Jim, thank you.
All staff so very helpful
All staff so very helpful
Special mention to Neil who followed up my query to make sure I found the correct product.
Excellent service
Was easy to place order, item was available for collection the next day. Very helpful in store, took the item to my car and put it in for me.
Very simple and effective service.
Great service
Your staff (Debbie and June) at Homebase, Barnstaple could not have been more helpful and friendly, in helping me load my items late in the day. Thanks so much .. :)
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