After 3 appointments and many decision changes, Clarissa helped us design our new dream kitchen. She was very patient, helpful, honest and knowledgeable about all the design elements and products. It’... See more
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Had a wonderful experience in Homebase Basildon recently. The woman, named Emma, who served me & my husband was incredibly friendly & helpful. She helped us decide on what paint, brushes etc to get &... See more
Astonished and over the moon concerning the memorable customer service that I received from Bob and Salco yesterday in the Bas/Vange store. Very helpful and knowledgeable for my needs. I asked abo... See more
Hello to you, all was well until I went to collect the goods, lady I dealt with was fine, no problems at all. My concern is the 2 boxes were damaged, so much so that when I had them in the car I look... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Basildon
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
London Road, Vange, SS16 4PR, Basildon, Essex, United Kingdom
- 0345 640 7083
4.6
Excellent
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic saving
Sourced online, ordered online paid online, collected the next day
No problems
September 4, 2024
Unprompted review
Excellent
Excellent, ordered on line, picked up in store. Staff were lovely. 5*****
September 4, 2024
Unprompted review
Emma was amazing
Emma was amazing! She and the team went above and beyond to help me.
August 5, 2024
Unprompted review
Missing partsthe…
Was told parts missing on Tuesday the 27th was told they would call me but didn’t so came on Saturday 31st just to be given my order which I asked was it all there with no answer and parts are missing and box had been opened so not happy Dee from Homebase has phoned me and has apologised and I have received my full refund so all is good
August 31, 2024
Unprompted review
Reply from Homebase - Basildon
Hi Vivian,
We’re sorry you’ve had a disappointing experience. We pride ourselves on our customer service, so we really appreciate you bringing this to our attention. Please be assured we have shared your feedback with the store management team to review internally. We can se that your order has been fully refunded for you and do apologise for the disappointment that has been caused.
Thanks,
Team Homebase
Great service from Janet and thank you
I had bought a salix tree in memory of my mum
from the store was very disappointed that within 24 hours the tree had died
I was purchasing other items the following week and mentioned to the cashier about the tree she explained that I could bring it back with proof of purchase and she would see what she could do
So I took it back to customer service where I was given a full refund
I noticed that there were still some trees on sale so I bought another as I desperately wanted one I have to the this one is growing really well so thank you for your customer service Janet
August 11, 2024
Unprompted review
Very sweet and pleasant to deal with…
Very sweet and pleasant to deal with excellent communication customer experience with the lovely lady who very dearly served me with my order to collect, very happy indeed couldn’t have asked for more well please.
August 25, 2024
Unprompted review
Always friendly service 😁
August 26, 2024
Unprompted review
Efficient easy to use online ordering…
Efficient easy to use online ordering and payment. Goods ready for collection within 30 minutes. Staff at store in Basildon first class manners, service and care.
August 16, 2024
Unprompted review
Fantastic service at Basildon.Item was…
Fantastic service at Basildon.Item was ready to collect almost immediately. I wasn't able to collect until a few days later. My item was ready and waiting so I was in and out in minutes. Well done.
August 15, 2024
Unprompted review
Great service very friendly staff very…
Great service very friendly staff very helpful
Claire & Dee
August 15, 2024
Unprompted review
I returned a garden hose reel I…
I returned a garden hose reel which I purchased for my son but found he all ready had one.
I didn’t have the receipt but showed Dee on my phone the transaction date. She found the transaction on your computer so very kindly gave me a fill refund. Dee was pleasant and nothing was too much trouble for her. So ten out of ten for Dee thank you
August 15, 2024
Unprompted review
Rayleigh not so good but I give 5 stars…
Rayleigh not so good but I give 5 stars because Sam on customer service/click and collect was fantastic. 2 stores in 30 minutes. Thanks Sam
August 13, 2024
Unprompted review
A quality product at an excellent…
A quality product at an excellent price. Ready in less than an hour on click and collect. Plus on arrival the staff were efficient friendly and professional.
August 12, 2024
Unprompted review
Click and collect was really quick and…
Click and collect was really quick and no messing.Lady at the till was very polite.
August 12, 2024
Unprompted review
Click and collect couldn't be easier.
Click and collect couldn't be any easier. I was using our strimmer, it stopped working and I was back home with a replacement all within 30 mins. Well done Homebase and thank you.
August 7, 2024
Unprompted review
All collected well have not opened yet
All collected well have not opened yet
August 6, 2024
Unprompted review
Sandra was very helpful and…
Sandra was very helpful and knowledgeable. she helped me with my purchase and directed me in the right direction very happy
August 3, 2024
Unprompted review
I needed some pot size advice for my acer…
I needed some pot size advice for my acer and Sheila the plant assistant was very helpful with advise and helped me find the pot and soil I needed .
August 4, 2024
Unprompted review
Once again in your garden centre we…
Once again in your garden centre we have been helped by Irene. She is so kind and knowledgeable and takes care of her plants. Helping us to choose a hydrangea
August 2, 2024
Unprompted review
Sandra was very helpful
Sandra was very helpful, she was very knowledgeable
August 3, 2024
Unprompted review
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