After 3 appointments and many decision changes, Clarissa helped us design our new dream kitchen. She was very patient, helpful, honest and knowledgeable about all the design elements and products. It’... See more
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Had a wonderful experience in Homebase Basildon recently. The woman, named Emma, who served me & my husband was incredibly friendly & helpful. She helped us decide on what paint, brushes etc to get &... See more
Astonished and over the moon concerning the memorable customer service that I received from Bob and Salco yesterday in the Bas/Vange store. Very helpful and knowledgeable for my needs. I asked abo... See more
Hello to you, all was well until I went to collect the goods, lady I dealt with was fine, no problems at all. My concern is the 2 boxes were damaged, so much so that when I had them in the car I look... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Basildon
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
London Road, Vange, SS16 4PR, Basildon, Essex, United Kingdom
- 0345 640 7083
4.6
Excellent
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 3% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There was 1 person serving and a que…
There was 1 person serving and a que that kept getting bigger,I know the company is closing down but only having one person serving in a big store like Pitsea is a bit much
December 2, 2024
Unprompted review
It was easy to order and easy to collect
It was easy to order and easy to collect
November 18, 2024
Unprompted review
Amazing as ever love customer service…
Amazing as ever love customer service at homebase click and collect brilliant
November 15, 2024
Unprompted review
Collection was straightforward but…
Collection was straightforward but would of appreciated if asked (do you need any help loading your car) As it was 2 large bags of compost.
It's just good customer service to be asked.
November 14, 2024
Unprompted review
Able to view furniture items in a local…
Able to view furniture items in a local store, good price, ordering and booking delivery easy to arrange and all items arrived on time. Good quality too.
November 9, 2024
Sheila at homebase Basildon customer…
Sheila at homebase Basildon customer service was great especially now in the heigh of Christmas. I was after a tree skirt that wasnt on the store front, with her system she located the item from the back and was able to give me one to purchase. Thank you!
November 10, 2024
Unprompted review
Lady on till went out her way to get us…
Lady on till went out her way to get us our Christmas tree which was out of stock in store and online. She went above and beyond. Lady's name was Dee from Basildon store.
November 11, 2024
Unprompted review
Shelia was extremely helpful and…
Shelia was extremely helpful and smiley.
Great service thank you very much.
A smile goes a long way.
November 10, 2024
Unprompted review
Great experience
Great experience , really helpful and friendly , needed some advice on paint and simon was really helpful
November 7, 2024
Unprompted review
Click and collect - damaged stock
Click and collect - one of four handles was damaged so I had to go to another store - the one they had in stock was a different colour so I’ll have to go to another store at some point. Staff very friendly and helpful though - not their fault
November 5, 2024
Unprompted review
Reply from Homebase - Basildon
Hi Mr. Egerton,
We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
The Australian Lady called Irene was so…
The Australian Lady called Irene was so helpful yesterday advising me on my winter plants, she always keeps the garden centre looking so nice even in the winter months she is always happy to help and full of advice. Thank you Irene
November 2, 2024
Unprompted review
Great advice from Sandra at the…
Great advice from Sandra at the Basildon store, she advised on the correct paint to use for our bedroom, ended up having a paint mixed at the paint station, great service
November 1, 2024
Unprompted review
Excellent
Click and collect order ready first thing in the morning. Correct items, polite staff. Great online value.
November 1, 2024
Unprompted review
Lovely friendly staff
Lovely friendly staff, very easy process and like that I had 5 days incase I couldn’t make it 👍🏼
November 1, 2024
Unprompted review
Had purchased online /collect from store…
Had purchased online on different occasions but had bought the same thing twice in error. Dee at Basildon helped sort out the problem with ease and expertise. Great service
October 26, 2024
Unprompted review
Really privileged to shop in Homebase…
Really privileged to shop in Homebase Basildon
Served by Selge and Calaire the Store Managers what a marvellous service, I managed to get all my shopping with the Help of them, They were very patient yet professional in dealing with me.
Definitely I will recommend everyone
Hafiz
October 29, 2024
Unprompted review
Sheila was very helpful as didn’t know…
Sheila was very helpful as didn’t know what I was getting
October 28, 2024
Unprompted review
Sandra - Great customer service
Great customer service with a unique paint colour (blue note) Sandra went above and beyond to ensure I had the perfect paint mixture!
Thank you.
October 27, 2024
Unprompted review
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