Homebase - Belfast Reviews 205

Can’t fault Homebase they had my order ready fast and when items weren’t available they phoned to let me know and I was able to switch to something else over the phone

Great experience overall. Staff that stood out - John the Gardener, he was extremely knowledgeable and helpful in assisting me with selecting plants for my house and also provided me with a full set of instructions on how to take care of of them. Many thanks

Micheal was so helpful while I bought Christmas lights for my roof. He went above and beyond working out my measurements as well as advising on how to put them up …thanks Micheal.

Michael was friendly and very helpful

Michael served us today while we were looking for Christmas lights and trees. He was extremely helpful and friendly and really took the time to understand what we needed and help us get sorted. Thanks very much Michael! :)

Staff brought out to my car and lifted in for me great seevice

Was instore today and John the gardener was very knowledgeable and helpful. He is an asset. He helped me pick the tree that would suit best and gave me tips on how to care for it best. Such a helpful person.

Thank you very much John from the plants section at Home Base at Boucher Road, Belfast!
Excellent customer service, very kind and very helpful!

Such a shame this store is closing down!
On my most recent visit to buy outdoor plants, John in the gardening section shared some very helpful advice about which plants would thrive in our rather shaded yard, I came in for 1 plant and walked out with 6 and some other useful items thanks to John's help! :)

We were at the Sprucefield Homebase today and struggling a bit in the gardening department, and John appeared as if by magic and answered all our questions...then gave us some very useful extra info too. Helped us with a trolley and made us feel properly looked after.

Went to boucher road to collect an item that the bangor store refused to sell to me for an unacceptable reason.
Easy to order, pay for and collect. Staff member i spoke with was friendly, highly knowledgeable and I wish him all the best in his job search following being made redundant as a result of administration.

Staff was friendly. What an absolute shame you are closing down

Tom and John showed their expertise and were really helpful. Best experience in a store in a long while 👍👍👍

John and Charlotte super helpful and so so lovely !

This was a click and collect item which I bought at a discounted price. When I arrived home I found that apart was missing - the circular disc which screws around the lampshade to hold it in place. Now I will have to walk back to the store tomorrow (45 min walk), to have the part supplied or a refund.

Got everything I ask for almost except 1 Item but it is not a problem, easy to collect sitting waiting for me staff helpful and polite and friendly

Excellent service from John this morning,11/11/24. He helped me choose the correct grit for my pots and brought everything to my car and even loaded it.
Outstanding service.

John was an absolute gentleman and a great help, fantastic customer service skills took the time to explains items to me and even demonstrated how to work items, very knowledgeable and helpful :) thank you John

My mum and I went into Homebase on Boucher Road today to buy a Ketter Shed. John from the garden center helped us pick the right shed, brought it to the tills for us the helped us pack it in my car. His customer service was incredible and made our experience so much better and easier for us. I couldn’t thank him enough!

John was called to help me chose a hose to connect to my power washer. As it happens John was power washing the garden centre section. He showed me the set up he was using, talked through the pros and cons of each and shared his experience if each one. John was excellent, polite, friendly, knowledgeable and professional. Also made sure I got the right replacement spool for my lawn trimmer.