Excellent service. My visit today was dual purpose, for carpet fitting quote and to purchase a small sander. Unfortunately I forgot to take my room measurement diagram but Paul at Tapi was very... See more
Location
Switch locationA1 Trading Estate, London Road, SG18 8PW Biggleswade, Bedfordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Big thanks to Carole @biggleswade and Hayley @Huntingdon for sorting out my wallpaper issue. Went out of their way to find matching batch number for me, not just checking stock system but actually go... See more
Dreadful service. Online order indicated the product available in Biggleswade store. Was greeted by a sales assistant, who didn’t have a clue on ‘click and collect’ process, and informed me my product... See more
Company replied
Ordering easy. Collection, as quick as expected on a busy Sunday afternoon. Getting home to find part of item damaged, not great. Contacted Homebase, no solution available other than return to sto... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Biggleswade
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
A1 Trading Estate, London Road, SG18 8PW, Biggleswade, Bedfordshire, United Kingdom
- 0345 640 7218
4.1
Great
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick process of ordering and…
Quick process of ordering and collecting. Staff polite and friendly.
July 18, 2024
Unprompted review
Never enough staff on the till
Never enough staff on the till. Only one person on today who was dealing with everything; enquiries, collections and sales. I asked if they could request someone else and was told there was no one else. I asked for a manager and was told there was no manager!
July 18, 2024
Unprompted review
Reply from Homebase - Biggleswade
Hi Ann,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Order ready to collect
Order ready to collect, minimal waiting time and dealt with in a pleasant manor
July 2, 2024
Unprompted review
Ready at desk,friendly staff,no…
Ready at desk,friendly staff,no problems,good experience.
June 26, 2024
Unprompted review
Very good experience.
Very good experience.
Odering online was super simple everything I needed to know was easy to find. I already had an account so logged in and paid. Was told a delivery day.
Day before had a reminder text message early delivery day I had a message to say a rough time slot. Half hour beforehand a phone call from the delivery drivers was perfect.
Very pleased with our new garden table and chairs very sturdy exactly like the online description
June 12, 2024
Quick and easy to collect.
June 18, 2024
Unprompted review
Great price and very quick and easy…
Great price and very quick and easy pickup
June 12, 2024
Unprompted review
One lady trying to run the checkout and…
One lady trying to run the checkout and click and collect desk, bless her. Running back and forth between the two. Wrong label stuck on my order (wrong name) so took a while to sort out. I used click and collect as I thought it would be quicker, silly me.
June 10, 2024
Unprompted review
Reply from Homebase - Biggleswade
Hi Daniel,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Nice experience
June 7, 2024
Unprompted review
I ordered all my paint when it was on…
I ordered all my paint when it was on offer and it was delivered free and it was all with me by the end of the week .The driver placed it on my wheelie bin so i didn't have to bend down to pick it up very helpful and friendly
June 1, 2024
The gentleman in store was so helpful…
The gentleman in store was so helpful in finding the items I was looking for. Nothing was too much trouble. The store was Homebase Biggleswade and the gentleman was Bailey. Visit 2nd June.
Thank you
June 2, 2024
Unprompted review
3 of 5 items I ordered were picked…
3 of 5 items I ordered were picked wrong. I only noticed one was wrong in store but that one item nobody could find so ended up swapping it for an inferior product. Mind you we did wait 15mins for the paint dept expert to become free at which point I gave up and swapped the item as neither myself or another member of staff could fine the correct one.
Very disappointed especially as I was going to order elsewhere which could have delivered 1 day instead chose to use homebase collection which is a 20min drive and I ended up with 3 incorrect items but its too far away for me to go back again so ordered correct items elsewhere.
June 1, 2024
Unprompted review
Reply from Homebase - Biggleswade
Hi Ian,
We’re sorry you’ve had a disappointing experience instore. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Outstanding efficiency and cheerful staff!
Absolutely delighted with the speed & efficiency of Homebase's click & collect service!
I've been scouring three counties for the hanging baskets I wanted - with no luck! Looked online, found them in Homebase, ordered and collected in just one day. What a brilliant service! Thanks indeed
May 22, 2024
Unprompted review
Ordering easy, item damage process poor.
Ordering easy.
Collection, as quick as expected on a busy Sunday afternoon.
Getting home to find part of item damaged, not great.
Contacted Homebase, no solution available other than return to store, great, 40 mile round trip for a piece of plastic that could be ordered and sent out.
May 19, 2024
Unprompted review
Reply from Homebase - Biggleswade
Hi Leon,
We're sorry that the item you collected from store was damaged, we will raise this with the store management teams to ensure all items are checked before handing them to customers.
Kind Regards
Team Homebase
Good value for money
I found a great BBQ at a very good price. It took 10 days to deliver but I am impressed with the quality now it is unpacked and assembled
April 19, 2024
Click and collect stepping stone
Fantastic service got a personal phone call ,very happy would definitely recommend this branch
May 8, 2024
Unprompted review
Building materials order all picked and…
Building materials order all picked and ready to collect within 45 mins of placing the order.
Saved me so much time and effort gathering the products and no charge to just click and collect the order. So quick and simple.
May 6, 2024
Unprompted review
Very quick and easy to order
Very quick and easy to order and very quick to pick up. Thank you.
April 30, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.