Excellent service. My visit today was dual purpose, for carpet fitting quote and to purchase a small sander. Unfortunately I forgot to take my room measurement diagram but Paul at Tapi was very... See more
Location
Switch locationA1 Trading Estate, London Road, SG18 8PW Biggleswade, Bedfordshire, GB
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See what reviewers are saying
Big thanks to Carole @biggleswade and Hayley @Huntingdon for sorting out my wallpaper issue. Went out of their way to find matching batch number for me, not just checking stock system but actually go... See more
Dreadful service. Online order indicated the product available in Biggleswade store. Was greeted by a sales assistant, who didn’t have a clue on ‘click and collect’ process, and informed me my product... See more
Company replied
Ordering easy. Collection, as quick as expected on a busy Sunday afternoon. Getting home to find part of item damaged, not great. Contacted Homebase, no solution available other than return to sto... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Biggleswade
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
A1 Trading Estate, London Road, SG18 8PW, Biggleswade, Bedfordshire, United Kingdom
- 0345 640 7218
4.1
Great
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service courteous staff
February 17, 2024
Unprompted review
Quick and easy to collect.
February 7, 2024
Unprompted review
Units well made and very sturdy
Bought 2x2 cubed storage unit in black ash on offer at £32 in store, was impressed with build so decided to get 2x4 unit but having found first unit quite heavy bought online with delivery. Very glad I did as these units are quite solid and therefore heavy. Unit delivered 2 days later while being informed all the time on progress.
January 28, 2024
Really easy and efficient to do click…
Really easy and efficient to do click and collect as we had to travel out of our home area to get what we wanted
February 3, 2024
Unprompted review
Debbie went above and beyond to help.
February 2, 2024
Unprompted review
Great product at a good price.
January 24, 2024
Unprompted review
Super friendly and helpful
I arrived slightly too early for my click & collect, Julie and Jamie bent over backwards to sort out my order, even helping me to the car! I'll definitely be back!
January 8, 2024
Unprompted review
Prompt and polite service
As my item was large it was already in a trolley for me. While unloading into my car I noticed a handle missing from one item. Returned to the store and they replaced immediately. Very prompt and polite service.
January 4, 2024
Unprompted review
Perhaps link store stock to online…
Perhaps link store stock to online order's made so information is always up-to-date.
December 15, 2023
Unprompted review
Reply from Homebase - Biggleswade
Hi Tony,
Thank you for your review, unfortunately as hard as we try to keep our online stock checker up to date there can be variances due to theft and damage. We're sorry that you were affected by this.
Team Homebase
Reply from Homebase - Biggleswade
Hi Mike,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Ladder shelf
Good quality item, at excellent price as it was on clearance. Helpful staff at Biggleswade-efficient and friendly. Many thanks.
December 7, 2023
Unprompted review
Reply from Homebase - Biggleswade
Hi Dean,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Really nice lady served us good…
Really nice lady served us good customer service even whilst being quite busy
December 8, 2023
Unprompted review
Reply from Homebase - Biggleswade
Hi Lesley,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Poor customer service
To finish our garden we ordered and paid for 10 more bags of stones, and when we collected them from Biggleswade branch, they only had 6. The manager said there were 8 but two broken bags were put in together in another bag. They were the only bags he had left (although online showed they had 31 bags in stock!) He told us we’d have to pay for the 8, and then wait a couple of days for the refund to come through for the original 10. When we were in the queue to pay, we peeped into the extra bag, only to discover they weren’t even the same stones we’d ordered. Reaching the till we explained there were only 6 bags, but the assistant confirmed that we didn’t have to pay in full again and then wait for a refund, and immediately refunded the 4 missing bags. The manager didn’t seem pleased when we pointed out his stock control system didn’t seem to be working.
December 8, 2023
Unprompted review
Reply from Homebase - Biggleswade
Hi Alyson,
Thanks for your feedback. We’re sorry to hear of your disappointing experience with your click and collect. We have shared this with the store management team for further review. We hope your next experience with us is the 5 star experience you deserve ⭐
Thanks,
Team Homebase
Today went to Biggleswade Homebase
Today went to Biggleswade Homebase. As soon as I got in the store I was shocked by a terrible smell. I have on a number of occasions smelt a similar sewage smell at the far end of the outdoor garden part of the shop. Today very pleased to leave.
December 6, 2023
Unprompted review
Reply from Homebase - Biggleswade
Hi Gordon,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store management so we can look into this further.
Thanks,
Team Homebase
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