Homebase - Birmingham Kings Heath Reviews 

All the staff were great. In particular Sharon who served me with a smile on her face first thing in the morning!
Sharon was very approachable, had a warm and welcoming demeanor. She was polite, courteous,accommodating ,professional and most of all genuine!

Justin was extremely helpful, he always is. He helped today with tips on how to care for the roses i purchased and chrysanthemums.

Very helpful and friendly staff, both the lady on the till and Antony who advised and helped with my paint choice, great service! Happy shopper.

Sharon absolute amazing women very helpful polite made life easy

Was surved today by a lovely lady called Sharon. She could not of helped enough. Definitely deserves a pay rise 😉

After finding little or no stock available on childrens storage in clearance notification found other items at my local store. Order placed online and in stock. Notification given for collection next day and picked up instore. Thanks. Items as described.

Sharon was supper helpfull.

Good value products and helpful staff. Justin was really great at helping me get my heavy items from the store and into my car. He was friendly and funny too! 😊

Great service from Salim in the garden centre

Justin, Zahid, Jenny, and Robin went out of their way to help me with my click and collect order, which wasn't due till the day after, right before store closure time. Very friendly and helpful staff! :)

Visited the store recently looking to buy some new plants. Was in the dark about what plants would suit my needs but my experience was made super easy by helpful member of staff called Jenny. She went out of her way to advise me and whilst I left the store overbudget I was a very happy new plant owner and will be returning again!

Found a gorgeous terrarium and was helped by a lovely lady called Sharon who was polite, funny and gave great customer service. Thanks Sharon

Gulam who served us what a refreshing change polite friendly
professional and sense of humour

All items I needed were in store, easy to find. Quick, easy and friendly till service.

Always a convenient and pleasant experience shopping here. The staff are friendly and always willing to assist, especially Sharon who has been a great help almost every time I shops here!

Mandy was really helpful from start to finish and pointed out that ordering the item I needed online with collection in store would also earn me 10% off my first order. Salim was also extremely helpful in bringing my item from the warehouse and helping process the collection. Great friendly and professional service all round.

Visited Kings Heath Homebase as it had advertised Christmas Baubles in stock, so travelled to store to view specific baubles to check the colours and purchase. There wasn't a Christmas item on the shop floor.
The store was dirty and needed a sweep. Only 2 other customers in the Garden centre part and it was hard to find a member of staff. So after a little wait by the customer service desk a member of staff appeared but only to carry on picking up a bag from behind the desk and was very uninterested and dismissive of me. She interrupted me whilst asking..and told me not to even bother about asking about anything Christmas related. She went on to say they are backed up with boxes of trees and she wouldn't be able to get to anything else. Then whilst walking away she muttered over her shoulder that there was not point trying click and collect from that store either. It would be at least a week. So I had no choice but to order online with an added £6 delivery cost. Needless to say I won't be visiting that store again. I might stick my neck out and say a review of customer service training wouldn't go amiss in that store.
I did email online customer service as I was quite annoyed at the journey I'd made and the response I'd got. They very kindly did away with my postage costs and the items were received the next day. To which I was very grateful.
So, Kings Heath branch..from the customers perspective I think you fall very short in manners and respect and get your act together and as well as cleaning up your act, clean up your store.

Purchased a full kitchen in store, with the help of Taz. He was very professional and helpful. He told me about things I didn't know I needed and definitely did need them and doesen't try to over sell. Highly reccomend booking an appointment with him even if you think you know what you already need.

Justin you are superstar. Thanks you for all your help. From door locks to paint. Thank you again.

Needed some painting mixing and Justin was really helpful in helping me select a colour and getting it mixed.