I went to Homebase ,didn't realise the car park has a limit of 90 mins,i was 10mins over, So I got fine of 100 Pounds. I think it's really not fair, and unjust. So they have scamped a pensinor, hoping... See more
Location
Switch locationHarbourne Lane, Selly Oak, B29 6TL Birmingham, West Midlands, GB
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See what reviewers are saying
Everything went well and I enjoyed my purchase which is a good quality. I love home base at selly Oak it is a fantastic place those garden centre and you can get everything you need to for home decora... See more
Easily ordered paint on line for click & collect at my local Homebase. Text confirming order was ready received within 10minutes and it was collected within an hour of order being placed. Got a great... See more
I wanted to buy a lawnmower, and was helped several times by an employee, Sheridan. Although she was busy setting up a nearby display, she was friendly and helpful every time, and never made me feel l... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Birmingham Selly Oak
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Harbourne Lane, Selly Oak, B29 6TL, Birmingham, West Midlands, United Kingdom
- 0121 472 9950
4.2
Great
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication and service when I…
Great communication and service when I collected it.
September 23, 2024
Unprompted review
A very nice young man loaded my very…
A very nice young man loaded my very heavy box on to a trolley & took it to my car & loaded it in for me.
September 22, 2024
Unprompted review
UNHAPPY CUSTOMER
A few days ago l purchased a 3 for 2 offer of emulsion paint from Selly Oak Birmingham l returned one unopened tin today because the colour did not suit the room the shop assistant said l could change for a different colour. I also purchased some additional items
What l didn't realise until leaving the store and checking my receipt l had paid full price of £18 for my paint and not £12 what the 3 for 2 offer was .
I returned to the store and the cashier spoke to a colleague who said l couldn't have it for the offer price l purchased as it was a different one today buy one get one half price
I am sorry but l wasn't at all happy l hadn't purchased today and said after Managing and training Customer care in the service industry for more than 40 years never let a customer go away unhappy because they would not return and l won't it wasn't the £6 but l had spent even more money in that store thinking l had been well looked after
I get better service from your competitors and that is where l will always now go
September 20, 2024
Unprompted review
Reply from Homebase - Birmingham Selly Oak
Hi Joy,
Thanks for bringing this to our attention. We’re sorry to hear you've had a disappointing experience instore. Feedback like this is incredibly important to us and we've shared it with the instore team. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.
Team Homebase
Ordered night before picked up nx…
Ordered night before picked up nx day.lovely cashier very helpful also bought paint I needed in store.very happy all round
September 17, 2024
Unprompted review
Staff were rude
Staff were rude, unhelpful and we felt like we were in the way
September 17, 2024
Unprompted review
Reply from Homebase - Birmingham Selly Oak
Hi lynne,
Thanks for bringing this to our attention. We’re sorry to hear you've had a disappointing experience instore. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.
Team Homebase
No queue
No queue; friendly service; served immediately; job done in less than five minutes. Great.
September 16, 2024
Unprompted review
Amazing service
I was served by Nicola today at the selly oak store - what a lovely girl! She was so polite and very helpful throughout. Thank you Nicola for providing a wonderful service!!
September 7, 2024
Unprompted review
Really great experience very polite man…
Really great experience very polite man very helpful would highly
September 14, 2024
Unprompted review
I ordered two 5 litre Homebase paint…
I ordered two 5 litre Homebase paint for Click and collect on Sunday 8/09/24 but couldn't get to Homebase until 10/09/24. I went straight in and gave my order number and collected my order so quickly.
At the same time I took back 10 litres of paint that was unused which I bought on the 13/08/24 as it was within 30 days, I showed my receipt and got a full refund for the 10 litres of paint without any problems. Thank you Homebase for such quick and efficient service.
September 10, 2024
Unprompted review
Floor staff failed at customer service
Floor staff failed at customer service, showed he didn't want to be there. Wanted multiple items but the floor staff failed to ask if I needed anything else and before we could say anything. Walked off so we decided to visit a different store for the remaining items. The till staff didn't even say hi or anything. Just told us the price and didn't even say bye. We felt rushed and very unwelcome
Edit: thank you for the automated reply from your system. It's clear you aren't reviewing or caring about your customers. So we will take our business to other stores and not be returning to home base in the near future
September 7, 2024
Unprompted review
Reply from Homebase - Birmingham Selly Oak
Hi Nero,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Excellent customer service
Brilliant customer service could not fault staff, the lady went through everything a number of times to ensure all the planning and fittings were correct before I purchased the kitchen. Cannot wait to see it installed.
September 1, 2024
Unprompted review
The ‘click and collect’ process was…
The ‘click and collect’ process was fine! I went to that store to collect the item and the lady didn’t know exactly where it was at first, so it could have been a little smoother!
“Thanks for collecting your order, we'd love to know how we did?”
Firstly, a comma cannot be used to separate these clauses.
Secondly, this isn’t a question!
Thanks for collecting your order- we’d love to know how we did!
August 30, 2024
Unprompted review
Staff very helpful and happy to help…
Staff very helpful and happy to help when item we wanted was not on shelf. Thank you to Steve and Jane :)
August 30, 2024
Unprompted review
Excellent
Everything went well and I enjoyed my purchase which is a good quality. I love home base at selly Oak it is a fantastic place those garden centre and you can get everything you need to for home decorating. It is far better by 100% than being human will etc and this shop is so good it should be extended and advertised and marketing better
August 25, 2024
Unprompted review
Good Value and easy to order.
Great product at competitive price. Easy to use website for ordering. Good messaging. Easy pick up from smiling, helpful staff
August 19, 2024
Unprompted review
Rotary clothes line
Helpful member of staff in locating item in Store and smooth transaction through Checkout.
August 15, 2024
Unprompted review
Quick and easy
Quick and easy, I was in the store for less than 1 minute.
August 15, 2024
Unprompted review
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