When we made the order, we were told it would be ready within the hour. We waited until the next day and still hadnt received a ready to collect email. We went to the store anyway and was told they co... See more
Company replied
Location
Switch locationFitzroy Park, Stansted Road, CM23 5PP Bishop's Stortford, Hertfordshire, GB
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See what reviewers are saying
Completely let down on an online order of garden table and chairs by Homebase . Told after delivery date out of stock. Main customer service response directed to branch that had none. Phoned jade at b... See more
Excellent customer service especially from the yard click and collect man who ensured that we were safe and loaded despite having problems loading. He was very helpful. Very pleased. However we were f... See more
Claire at Bishops Stortford branch has been very helpful on both days we visited your store. Once when I took my Dementia brother she showed him kindness and didn’t hurry him. Today I went again wit... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Bishop�s Stortford
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Fitzroy Park, Stansted Road, CM23 5PP, Bishop's Stortford, Hertfordshire, United Kingdom
- 0345 640 7619
4.7
Excellent
319 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 2 weeks
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Good service James was very friendly…
Good service James was very friendly and my visit was very positive
May 6, 2024
Unprompted review
plants… good value
Managed to get some nice bedding plants at a good price.
Staff at the till was nice and friendly
May 6, 2024
Unprompted review
Very easy and convenient
Easy, straightforward way to order and collect garden supplies in our own time. Minimal wait even on a bank holiday Saturday. Staff always very helpful.
May 4, 2024
Unprompted review
Ricky was great and very helpful
Ricky was great and very helpful, he explained a range of products to me and even helped me carry my items to the car
May 1, 2024
Unprompted review
My order was ready very promptly and it…
My order was ready very promptly and it was wheeled to my car and loaded in the boot - perfect
May 1, 2024
Unprompted review
Great Customer Service
Went into Homebase for some , paint , cement and Turf . Kevin called me when the Turf was back in stock and put it aside for me . Over all made my shopping experience , easy and enjoyable. Thank you so much , great customer service . Bishop’s Stortford Branch .
May 1, 2024
Unprompted review
Very helpful Kevin!
Despite having received a message to say my Click and Collect order was ready for collection it wasn’t.However, Kevin was really helpful and pushed my order to my car and then placed the heavy bags in the boot for me .Excellent service and he was very cheerful too.
May 1, 2024
Unprompted review
Ricky (Ricardo) was brilliant!
Ricky (Ricardo) was so helpful in locating two items for me on a busy Saturday morning. He even went out of his way to check with another staff member and found what I was looking for. Polite, considerate and attentive. True asset to the team at Bishop Stortford’s Homebase.
April 27, 2024
Unprompted review
Polite and friendly
The lady serving me was polite, friendly and happy, she also asked if I got everything I was looking for and genuinely showed an interest in her work.
April 29, 2024
Unprompted review
The lady who served us was extremely…
The lady who served us was extremely efficient and helpful. Amelia!
April 26, 2024
Unprompted review
Amelia was serving
Amelia was serving. Looked after my shopping while I went to get something else and offered help taking my purchases to my car. Very polite and friendly too. The guy that carried my purchases to my car took extra care not to get my car dirty.
April 26, 2024
Unprompted review
Francesco in Bishops Stortford store
Francesco in Bishops Stortford store. Very helpful and polite. Good role model for others.
April 27, 2024
Unprompted review
Amelia was very friendly and helpful
Amelia was very friendly and helpful. Explaining other offers that were available.
April 27, 2024
Unprompted review
Leigh was brilliant
Excellent service and valuable advice given! Thank you so much!
April 27, 2024
Unprompted review
Leigh was Very helpful choosing a paint…
Leigh was Very helpful choosing a paint colour and very friendly
April 27, 2024
Unprompted review
Great service
Visited the Bishops Stortford homebase today and was assisted by James.
Really friendly helpful person who detailed the current 15% sale they have running and confirmed throughout the whole store
Great customer service. Thank you
April 27, 2024
Unprompted review
Great selection of product instore and customer service
Great selection of product in store, staff always helpful and efficient. James on checkout at the Bishops Stortford store - always very friendly, a great ambassador for the brand!
April 27, 2024
Unprompted review
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