When we made the order, we were told it would be ready within the hour. We waited until the next day and still hadnt received a ready to collect email. We went to the store anyway and was told they co... See more
Company replied
Fitzroy Park, Stansted Road, CM23 5PP Bishop's Stortford, Hertfordshire, GB
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When we made the order, we were told it would be ready within the hour. We waited until the next day and still hadnt received a ready to collect email. We went to the store anyway and was told they co... See more
Company replied
Completely let down on an online order of garden table and chairs by Homebase . Told after delivery date out of stock. Main customer service response directed to branch that had none. Phoned jade at b... See more
Excellent customer service especially from the yard click and collect man who ensured that we were safe and loaded despite having problems loading. He was very helpful. Very pleased. However we were f... See more
Claire at Bishops Stortford branch has been very helpful on both days we visited your store. Once when I took my Dementia brother she showed him kindness and didn’t hurry him. Today I went again wit... See more
Written by the company
Written by the company

Fitzroy Park, Stansted Road, CM23 5PP, Bishop's Stortford, Hertfordshire, United Kingdom
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Replied to 53% of negative reviews
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I've found everything I needed at a very good price and staff were very helpful
Very nice and friendly cashier
Stock in good condition, but it was really unclear whether or not promotions had been applied on the receipt. Most of the prices in the outdoor pots section were either missing or obscured through fading.

Reply from Homebase - Bishop�s Stortford
We were served by India and what a helpful pleasant young lady she was.
Sales assistant , Tegan was incredibly helpful, patient and proactive in helping place my order. She called around a number of stores and went as far as offering to collect items personally from another store.
Tegan’s manner is polite, professional and friendly. I’m my view. An asset to the sales team.
Thank you 🙏🏽
Grabbed a member of your staff KEVIN in car park he said meet me in garden section he bought heavy trolley loaded 10 bags of soil then placed them in boot of my car absolutely charming guy.
The help for which corner set to buy really friendly to talk to helped to take and put in my van couldn’t ask for a better experience this is one of the reasons I always use this store in Bishops Stortford
I bought a hose and starter set which Raith assembled for me, checking that they would fit my Karcher machine. He really was so kind and helpful. Staff in this store are such a pleasant group of people.
Alan was super friendly, extremely helpful & very knowledgeable.
Lovely experience today with all staff very helpful and friendly.
Checked what we wanted to see if in stock and helped to put in boot of car which was a bit tricky once paid for.
Jade on tills and George who was very good in taking to car and manoeuvring into boot were especially helpful.
Homebase Bishop's Stortford.
Maddy was very helpful and professional, welcoming everyone with a smile and offering advice and knowledge about the plants.!!! You need more employees like her 😊
Maddy was friendly & professional - thank you.
Alan gave great service today with advise and mixing of paint
Maddy at Bishop Stortford was not only amazing, but very professional and polite. I real asset to the team. Just proves your NEVER too old.
Barry Cohen
Francesco went above and beyond helping us with our painting and decorating products
I really liked that Kevin spotted me looking a bit bewildered in the store on a busy Saturday and took the time to ask if I needed any help. He gave great advice and then helped me carry heavy items to the car. Made my trip much less hassle than it was shaping up to be and I appreciate that.
Very easy, simple operation. Price was the same as everywhere else.
Kevin was very helpful and prepared our paint order with expert skill, whilst engaging in pleasant repartee.
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