When we made the order, we were told it would be ready within the hour. We waited until the next day and still hadnt received a ready to collect email. We went to the store anyway and was told they co... See more
Company replied
Fitzroy Park, Stansted Road, CM23 5PP Bishop's Stortford, Hertfordshire, GB
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When we made the order, we were told it would be ready within the hour. We waited until the next day and still hadnt received a ready to collect email. We went to the store anyway and was told they co... See more
Company replied
Completely let down on an online order of garden table and chairs by Homebase . Told after delivery date out of stock. Main customer service response directed to branch that had none. Phoned jade at b... See more
Excellent customer service especially from the yard click and collect man who ensured that we were safe and loaded despite having problems loading. He was very helpful. Very pleased. However we were f... See more
Claire at Bishops Stortford branch has been very helpful on both days we visited your store. Once when I took my Dementia brother she showed him kindness and didn’t hurry him. Today I went again wit... See more
Written by the company
Written by the company

Fitzroy Park, Stansted Road, CM23 5PP, Bishop's Stortford, Hertfordshire, United Kingdom
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This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 2 weeks
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James provided excellent service ; very helpful polite and attentive - thank you James
Natasha at Bishop’s Stortford Homebase was really helpful, polite and happy
James was more than helpful and very pleasant as well
You don't know how luck you are to have Maddy in the store,she not just tried to make sure i had everything but she even gave me some tips about what i was looking for and how to improve my journey in growing plants, one of the best lady out there.
Quick, easy and I knew my journey wouldn't be a wasted one. Thanks.
James was very polite, friendly and organised someone to help me to my car with all my purchases. I visited the store twice on 25th May and James was great both times. His colleague Francesco was also very friendly and helpful on 26th May and loaded my heavy slate into my car.
I was served at the counter by Jamer who was very helpful and freindly. He helped organise the discount that was on offer for my new storage shelf unit
I was helped in store today with a paint colour today that had been discontinued. Alan found the Dulux colour on the system and mixed up a sample pot for me, he also reassured that the colour will still be available to purchase even though it’s not advertised. He was extremely polite and helpful
Excellent staff and help, James was knowledgeable, friendly and made some great recommendations.
Kevin was outstanding, super helpful even helped me to load my car and find the product I need. A true asset to your business.
This is more than I can say for the return visit when he wasn’t working and the member of staff couldn’t be bothered to help me find the item your website said was in stock and told me if they wasn’t there, it was tough luck. Needless to say I found the item in a different location myself…
The checkout attendant, James, was extremely pleasant and offered to help me manage the very large shrub I had just purchased.
James at bishop stortford was so helpful and friendly
Leigh on paint was really helpful and found the right colour by matching up the bit of carpet and other things I brought in
James is an exceptional member of Homebase Bishops Stortford staff. He’s always extremely polite, knowledgeable and kind.
James was really lovely - made for a wonderful experience thank you.
The lady was really helpfull and help us exactly what we want.
Excellent man with humour and very polite
Stacey was extremely helpful and knowledgeable about the garden set we purchased and kept us updated on delivery. What an asset to Homebase, Bishops Stortford she is.
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