Kitchen customer service is very bad.Narinder is not helpful at all when you have issues with your orders.she made many mistakes when ordering your items.sent wrong item on delivery. Even replacement... See more
Company replied
Unit 4, Enterprise Retail Park, 275 Bradford Road, Idle, BD10 8EG Bradford, GB
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Kitchen customer service is very bad.Narinder is not helpful at all when you have issues with your orders.she made many mistakes when ordering your items.sent wrong item on delivery. Even replacement... See more
Company replied
I recently ordered some home improvement items from Homebase, and I must say, I was quite chuffed with the overall experience. The website offered a splendid range of products, from interior paint and... See more
Great timing and communication. The store had an annoying assistance button at the collection desk. It gave an irritating message every 10 seconds - something like " One of our colleagues will be wi... See more
Walked into a very light and airy shop (bradford 5 Lane ends) Asked a member of staff for click and collect and within minutes was given my strimmer. Very good price for the product. Surprised theirs... See more
Written by the company
Written by the company

Unit 4, Enterprise Retail Park, 275 Bradford Road, Idle, BD10 8EG, Bradford, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
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The 2 guys at Homebase were really helpful. It was a big package - a gardennmsofa & 2 chairs. They wheelednit out to my car, loaded it in & made sure ut would travel safely. Couldn't have done it without them.
Thanks guys!
Quick and easy to order.
Staff were very helpful and pleasant at click and collect.
Easy to order on line the barbecue wasn’t available at Bradford but was delivered the next day from another store excellent quick service ordered click and collect which was very easy
Forces you to sign up to do anything on their website with a pop up screen but you can type a fake address, impossible to get in contact by phone saying they are all busy, how are you meant to check if they have what you want in stock without wasting your time going to the store for them not to have it in stock

Reply from Homebase - Bradford
The two assistants at the store were amazing - helpful and polite. I was faced with a single massive box of garden furniture that wouldn’t go in my van, they helped me unpack the box and fit all the bits in the car!
Click and collect was great. Sadly unit was damaged and screws were missing. Pleased with customer service - replaced damaged piece and provided screws. Staff were polite and helpful.
I visited Homebase in Idle, Bradford yesterday and I was impressed by the help and kindness of the staff.
In particular Chris was impressive with his knowledge of the products I was enquiring about and he helped me lift the heavy items into the trolley I’d purchased and also lifted them into my car for me. He was extremely kind.
I enjoy visiting the store as it’s modern and pleasant to wonder around.
The staff always smile and welcome customers to the store and are very friendly and welcoming.
Robert at the 5 lane ends store went above and beyond yesterday , helping us to fit everything in the car and generally providing great service.
Lovely staff at the Idle store (Bradford). Very helpful, nothing is too much trouble for them.
Paid a visit to Homebase at Enterprise 5 today, and was struggling to find the repair parts I needed. A staff member named Chris came to my rescue. Found me what I needed, a very kind and helpful young man. Thank you once again Chris.
Lovely staff at the Bradford branch. Helped me load my order into the car. Always have a pleasant experience shopping here.
The staff at the Idle store were very helpful Indeed, they took the time even to look into the storeroom to see if they had any left even when their computer said 1 left they doubled checked 😄
Items were ready and swift collection
The assistant in the garden centre called Becky at Homebase 5 Lane Ends Bradford went out of her way to help me. I am 70 and she helped with lifting all the grow bags sourcing some items l still needed. After this she helped me at the till and took my trolley to my car and put all my shopping in the boot. I could not have had better service and managed to get all but one item on my shopping list. A shout out for Becky she was brilliant
Great price for Coco & Coir compost. Click and collect was very easy with Everton a trolley ready for me to push to the car. Very easy
Ease of purchase, collection and helpful staff.
Haven’t used Homebase for years, back on the map now!!
Thanks Guys!
Excellent was on time and staff were friendly and helpful
Excellent communication and knowledge from staff.
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