Homebase - Bradford Reviews 

100
TrustScore 4.5 out of 5

4.5

Unit 4, Enterprise Retail Park, 275 Bradford Road, Idle, BD10 8EG Bradford, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Kitchen customer service is very bad.Narinder is not helpful at all when you have issues with your orders.she made many mistakes when ordering your items.sent wrong item on delivery. Even replacement... See more

Company replied

Rated 4 out of 5 stars

I recently ordered some home improvement items from Homebase, and I must say, I was quite chuffed with the overall experience. The website offered a splendid range of products, from interior paint and... See more

Rated 5 out of 5 stars

Great timing and communication. The store had an annoying assistance button at the collection desk. It gave an irritating message every 10 seconds - something like " One of our colleagues will be wi... See more

Rated 5 out of 5 stars

Walked into a very light and airy shop (bradford 5 Lane ends) Asked a member of staff for click and collect and within minutes was given my strimmer. Very good price for the product. Surprised theirs... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Unit 4, Enterprise Retail Park, 275 Bradford Road, Idle, BD10 8EG, Bradford, United Kingdom

  • 0345 640 7046

4.5

Excellent

TrustScore 4.5 out of 5

100 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(100)

754 reviews in the last 12 months

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Rated 5 out of 5 stars

The 2 guys at Homebase were really…

The 2 guys at Homebase were really helpful. It was a big package - a gardennmsofa & 2 chairs. They wheelednit out to my car, loaded it in & made sure ut would travel safely. Couldn't have done it without them.
Thanks guys!

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

Barbecue …

Easy to order on line the barbecue wasn’t available at Bradford but was delivered the next day from another store excellent quick service ordered click and collect which was very easy

July 21, 2024
Rated 2 out of 5 stars

Never answer the phones

Forces you to sign up to do anything on their website with a pop up screen but you can type a fake address, impossible to get in contact by phone saying they are all busy, how are you meant to check if they have what you want in stock without wasting your time going to the store for them not to have it in stock

July 20, 2024
Unprompted review
Homebase - Bradford logo

Reply from Homebase - Bradford

Hi Damien​, 

Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new) and we’ll get back to you as quickly as possible.

Thanks,
Team Homebase

Rated 5 out of 5 stars

The two assistants at the store were…

The two assistants at the store were amazing - helpful and polite. I was faced with a single massive box of garden furniture that wouldn’t go in my van, they helped me unpack the box and fit all the bits in the car!

July 19, 2024
Unprompted review
Rated 4 out of 5 stars

Good customer service

Click and collect was great. Sadly unit was damaged and screws were missing. Pleased with customer service - replaced damaged piece and provided screws. Staff were polite and helpful.

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

I visited Homebase in Idle

I visited Homebase in Idle, Bradford yesterday and I was impressed by the help and kindness of the staff.

In particular Chris was impressive with his knowledge of the products I was enquiring about and he helped me lift the heavy items into the trolley I’d purchased and also lifted them into my car for me. He was extremely kind.

I enjoy visiting the store as it’s modern and pleasant to wonder around.

The staff always smile and welcome customers to the store and are very friendly and welcoming.

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Paid a visit to Homebase at Enterprise…

Paid a visit to Homebase at Enterprise 5 today, and was struggling to find the repair parts I needed. A staff member named Chris came to my rescue. Found me what I needed, a very kind and helpful young man. Thank you once again Chris.

July 2, 2024
Unprompted review
Rated 2 out of 5 stars

Unfriendly

Unfriendly

June 11, 2024
Unprompted review
Homebase - Bradford logo

Reply from Homebase - Bradford

Hi Sue,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

Rated 5 out of 5 stars

The assistant Becky in the garden centre Bradford

The assistant in the garden centre called Becky at Homebase 5 Lane Ends Bradford went out of her way to help me. I am 70 and she helped with lifting all the grow bags sourcing some items l still needed. After this she helped me at the till and took my trolley to my car and put all my shopping in the boot. I could not have had better service and managed to get all but one item on my shopping list. A shout out for Becky she was brilliant

May 26, 2024
Unprompted review

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