Homebase - Bredbury Reviews 

217
TrustScore 4.5 out of 5

4.6

Stockport Road East, Bredbury, SK6 2BN Stockport, GB


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Rated 1 out of 5 stars

We still have not received our grass trimmer which should have been delivered to the bredbury store on Monday 4th November. Impossible to get in touch by phone as no one answers. A conversation of so... See more

Company replied

Rated 5 out of 5 stars

Thank you Homebase, we approached Kathryn with a request for some bedding plants, she helped us out, nothing was too much trouble and it will make a big difference to our Residents who enjoy gardening... See more

Rated 5 out of 5 stars

We visited the Bredbury store 26/6/24 1920hrs to purchase corner seating for our caravan patio. Excellent service by the Shift Mgr ,Paul. Friendly, helpful, explained the delivery procedure and how we... See more

Rated 5 out of 5 stars

Called into Homebase Bredbury today for some decorating items. My first time buying wallpaper and I hadn’t got a clue how much to buy. I was helped by Paul who checked my wall size and then did the ca... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Stockport Road East, Bredbury, SK6 2BN, Stockport, United Kingdom

  • 0345 640 7814

4.6

Excellent

TrustScore 4.5 out of 5

217 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(217)

764 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top job!

Good value products complimented by a smooth click and collect service.

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

Katherine went above and beyond to make…

Katherine went above and beyond to make sure that I got the product I had gone in for even though it was incredibly well hidden in the warehouse. She was so helpful and lovely - thank you!

January 27, 2024
Unprompted review
Rated 5 out of 5 stars

I recently went into the Homebase for a new kitchen..

I recently went into the Homebase Bredbury store, to have a look at kitchens especially with the great offers on at the moment! I was having a look around the showrooms and was approached by Wahida, I cannot thank her enough with the great work she has done to make my kitchen possible to order, definitely went above and beyond to design the perfect kitchen for me and my family, she has the upmost respect for her customers, especially with the aftercare when you have a few questions they’re answered straight away.

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Homebase…. Fantastic shopping experience

I just want to say a massive thank you to all of the staff that I dealt with on Sunday 21st January. From Lewis who called me to let me know I had ordered the wrong size of cube boxes to the gentleman who helped me out to my car and the young woman who helped me with my wall paper samples. Every single one of the employees were so helpful and nothing was too much trouble. I genuinely thought there was no such thing as good customer service any more but I have been proved wrong. It was a really great shopping experience and I will definitely be returning. An amazing job really really well done Homebase.

January 21, 2024
Unprompted review
Rated 3 out of 5 stars

Click and collect

Did not get s message to say item was ready for collection

January 18, 2024
Unprompted review
Homebase - Bredbury logo

Reply from Homebase - Bredbury

Hi Peter,

Thank you for taking the time to leave a review, if you didn't receive a text we would recommending checking the number on your account to make sure it is correct!

Kind Regards

Team Homebase

Rated 4 out of 5 stars

Happy with purchase

Really pleased with the light shades, look lovely and light the room beautifully.
The light shades came packaged neatly and securely.

January 12, 2024
Rated 1 out of 5 stars

Today thought lets pop to Homebase…

Today thought lets pop to Homebase Bredbury. The thought of getting a few spring pot of daffs and primulas.
Went throught the till , served by a very nice friendly lady. Walked outside across the carpark to hear " have you got a receipt for those ?" I turned round to see an officious member of staff pushing trolleys. I said excuse me , we're you shouting at me? "Have you got a receipt?" I said of course and swiftly waved the receipt. He turned and headed off. I told him he was extremely rude, to which he replied " i have every right !" And i said, i have every right to tell you how rude you are.

Bottom line with guys like this in charge its no wonder your store is empty. Watch out for "Richard" the manager goose stepping around should you go in.

January 13, 2024
Unprompted review
Homebase - Bredbury logo

Reply from Homebase - Bredbury

Hi Trish​,

We’re sorry you’ve had a disappointing experience. Our customers are incredibly important to us, and really appreciate you bringing this to our attention. All feedback enables us to grow and be a better Homebase for our customers, so thanks for taking the time to leave your review. Please be assured that your feedback has also been shared with the senior management of this store. Should you wish to discuss this further with us please get in touch using the following link 
((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Gemma Ref 1857812” in the subject line, and we’ll get back to you as quickly as possible.

Thanks,
Team Homebase

Rated 3 out of 5 stars

Two of the items in my click and…

Two of the items in my click and collect order were missing - luckily I noticed this before leaving the store. Both items were no longer available so I took an alternative for one of them.

January 7, 2024
Unprompted review
Homebase - Bredbury logo

Reply from Homebase - Bredbury

Hi Mrs Thompson,

We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Rated 5 out of 5 stars

Staff going above and beyond.

Asked for help and Georgina assisted and went above and beyond to help, ringing another store and helping us to locate other boxes in stock. Connor then helped by bring the stock to the car.

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

It was the first time id shopped in…

It was the first time id shopped in Homebase. The staff were very helpful. I was looking at sliding wardrobe doors and needed some help. Gary upstairs was amazing. He was so helpful and im definately going back to see him to purchase these. He is a credit to the store.

December 31, 2023
Unprompted review
Rated 5 out of 5 stars

Parcel ready and waiting

Parcel ready and waiting. No queue. Helpful staff.

December 23, 2023
Unprompted review
Homebase - Bredbury logo

Reply from Homebase - Bredbury

Hi Sue​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Rated 4 out of 5 stars

Till service

The service a black lady that’s always on the till gives is alway excellent ….she is a credit to the company and always has been here in Bredbury ..but the younger staff need constant supervision by a shop floor manger
You cannot afford especially at Christmas time not to be putting young staff on the till to serve customer nothing is more stressful to a person that is Constantly managing a till than a customer waiting for service I should know

December 21, 2023
Unprompted review
Homebase - Bredbury logo

Reply from Homebase - Bredbury

Hi,

We’re sorry you’ve had a disappointing experience. Our customers are incredibly important to us, and really appreciate you bringing this to our attention. All feedback enables us to grow and be a better Homebase for our customers, so thanks for taking the time to leave your review

Thanks,
Team Homebase

Thanks,
Team Homebase

Rated 5 out of 5 stars

Grest service

All there ready to collect

December 18, 2023
Unprompted review
Homebase - Bredbury logo

Reply from Homebase - Bredbury

Hi Janet​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Rated 5 out of 5 stars

Friendly & efficient

December 18, 2023
Unprompted review
Homebase - Bredbury logo

Reply from Homebase - Bredbury

Hi Sue​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Rated 5 out of 5 stars

Helpful staff

Helpful staff. Quick checkout.

December 14, 2023
Homebase - Bredbury logo

Reply from Homebase - Bredbury

Hi Chitra​,

Thanks for the great feedback, we hope to see you shopping with us again soon!

Team Homebase

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