Homebase - Bury St. Edmunds Reviews 

I needed to return a faulty item to the BuryStEdmunds branch. Sarah served me efficiently and cheerfully in a professional manner.

Happy, pleasant sales assistant. Sarah.

First time homeowner and completely clueless about how to take care of grass. Hollie was very knowledgable and gave me lots of information so that I could make the right decision for my garden. Really appreciate all your help today!

Insufficient stock to fill my click and collect order. Tha matter was resolved to my complete satisfaction by the two members of staff. A pleasure to do business..

Was served today in Homebase by a lovely lady, Sarah, on the till. Very friendly, polite, cheerful, professional and welcoming. Makes such a change to be welcomed as a shopper and has significantly improved the shopping experience in our local Homebase, I wish store staff in other shops were like this!

Kelly and Sarah,very helpfull, at Homebase Bury st Edmunds.

I do like the Homebase shopping experience, and I have used them before. I wish I lived closer to my local store as I like the friendly and helpful staff at the Bury StEdmunds store, but at 22 miles away and often with limited parking I find myself stuck to online shopping.
Although Homebase are generally not the cheapest diy outlet I have always found them reliable and selling quality products, so its often my first website to browse. On this occasion I was really impressed with the paint offer, so purchased well ahead of my decorating project.
As always, the items arrived within a couple of days. I was surprised to receive my delivery via two different carriers, but all good with the usual efficiency.
I look forward to my next order.

Easy and pleasant experience...Chloe was very cheery on the service desk and Graeme helped me find my seed compost.

Helen was very helpful when ordering our kitchen. She was also very flexible when booking multiple appointments. Highly recommend!

We visited Homebase in Bury St Edmunds today looking for a particular item. I couldn’t find it. I then spoke to an employee Jade who took me straight to where the item was shelved. She was able to discuss the item I was looking for hence me purchasing it. Thank you Jade.

Jade was helpful and pleasant to deal with helping me with the colour Match
With the code I had

I phoned to say due to a back injury I was unable to meet the deadline for pick up and advised a date when it was possible. Was reassured all was well and that had. We. Noted on the system o my to be advised on the original pick up date that my order was cancelled due to my non pick up! Absolutely bloody useless, ill informed service from your staff who tried to put it down to “well I wasn’t on shift that day and nothing was marked on the system”. Also you have the o do on your systems so do t ask me when my crap experience was. Look it up or is that too much to ask. I’m only the customer we after all. Shambles!!!!!!!
NOT MY CIRCUS NOT MY MONKEYS!!!!!

It was lovely to be greeted with a smile and friendly service by Jade at Bury St Edmunds store. You made our day brighter, thank you.

Dulux paint mixer Jade was very helpful and friendly.

The Homebase Sales Assistant, JANOS, was incredibly helpful, and gave very sound & comprehensive advice regarding our needs.
If other sales assistants were as friendly & helpful as him, shopping experiences would be much, much less of a nightmare.
Thank You JANOS.

We went to Homebase in Bury St Edmunds to buy some paint for an 1880s dolls house and we needed a colour match. There was a young lady called Jade who gave us excellent service when mixing paint to match the dolls house. Thank you Jade.

Good service and everything ready for collection

Sarah was really friendly and helped us with our purchase.

Helpful and friendly staff - nothing was too much trouble. Paul helped load my trolley and then the car with 3x, 80L bags of compost and 3x, tomato grow bags.
Sarah at the till remembered that I had been in the store earlier.