Joe who told me he was the current manager of your Cambridge branches “closing down sale” refused to give me a refund when I found out items in his up to 50% sale could be purchased cheaper on your we... See more
Company replied
Location
Switch locationUnit 10, Cambridge Retail Park, 254 Newmarket Road, CB5 8JL Cambridge, GB
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See what reviewers are saying
On our visit we encountered a wonderfully helpful staff member called Jack who spent some time demonstrating how a sofa bed worked, a matter of great interest to us. He then led us the cavernous war... See more
We bought a chimenea today that we were very excited to try out. Unfortunately, barely 30 minutes into the fire being on, a through-and-through crack developed in the top half of the chimenea, and... See more
Company replied
I've been a customer since the Cambridge store opened. It’s in a convenient central location near other businesses and ample parking usually. There’s a good range of products including nice bathroom a... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Cambridge
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Unit 10, Cambridge Retail Park, 254 Newmarket Road, CB5 8JL, Cambridge, United Kingdom
- 0345 640 7256
4.5
Excellent
165 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and friendly
Quick and friendly, not even a little annoyed that I was there 5 min before closing :) Lovely flowers!
April 13, 2024
Unprompted review
Easy to pick up. Good product and helpful staff
Was Easy to Pick up my box and got help taking it to the car. The young man that helped me was so lovely and helpful
April 1, 2024
Unprompted review
Lovely young man helped me lift sand to…
Lovely young man called Zayne helped me lift sand to the car. Couldn’t have been nicer.
April 6, 2024
Unprompted review
Great price and super service from the…
Great price and super service from the delivery staff
March 28, 2024
Great customer service response times…
Great customer service response times they actually took the time to investigate and got back to me v efficiently.
March 26, 2024
Maya helped us in the Cambridge branch
Maya helped us in the Cambridge branch. Very pleased
March 29, 2024
Unprompted review
Great service
We went in looking for a new lawnmower.
Found what we were looking for but wanted to ask a couple of questions.
The assistant who we found, his name was Oly, was excellent, knew the answers to our questions, and was very helpful, nothing was to much trouble. He was very polite and gave us an exceptional service it was a pleasure being served by him.
March 30, 2024
Unprompted review
Ordered to collect very easy
Ordered to collect very easy. Went in store and order was ready and waiting
March 29, 2024
Unprompted review
Very efficient and smooth order and…
Very efficient and smooth order and collection… not much more to say
March 26, 2024
Unprompted review
Julie (the Customer Service Assistant)…
Julie (the Customer Service Assistant) was very nice and helpful, patiently waited for me to find the photo of the compost I wanted to buy! Lovely lady, great service :)
March 21, 2024
Unprompted review
Services of staff
Staff was friendly other than a young guy with long ish brown hair as he seemed more interested in his phone than anyone who asked for help… but a lady named Anita (I think) very friendly and knowledgeable helped me find the right tiles for my kitchen.
Would recommend the store to friends and family because the whole experience was put on a 180
March 18, 2024
Unprompted review
Don’t shop here
What an awful experience I had with Cambridge Homebase, I ordered an item on 8th. March, and was told it would be delivered on the 18th. March, on the day of delivery I rang the shop to find out what time I could expect delivery,I was then told to ring customer services, who told me to ring Homebase delivery, they did not have my item ready for delivery, so I went back to customer service, who told me they would look into this matter, after waiting 6 hours, I phoned back only to be told that my item was out of stock and would be back in stock until mid May!!!, I then phone the shop to tell them I would be cancelling my order.
My advise to anyone thinking of shopping here is to go anywhere but Homebase, totally useless.
March 18, 2024
Unprompted review
Reply from Homebase - Cambridge
Hello Robert,
We're sorry to hear that you have had a poor ordering and delivery experience with us, we will pick this up with the store and ensure that retraining is offered where necessary.
Kind Regards
Team Homebase
Very friendly and so helpful,and a…
Very friendly and so helpful,and a pleasant smile is always good to see , thank you ash top service 256
March 18, 2024
Unprompted review
Catherine & Anita so very helpful
Catherine & Anita so very helpful. Forst class service
March 17, 2024
Unprompted review
Efficient and well stocked
Had everything we needed, plus some bonus plants. Quick, polite and efficient.
March 16, 2024
Unprompted review
Ample parking
Ample parking. Nice layout of store. Speedy service. Good opening hours. Competitive pricing. Wide selection of products.
March 14, 2024
Unprompted review
Excellent customer service
I was served by Julie at the Cambridge retail park. As I entered I asked for directions for a specific item I was looking for. She knew exactly where it was and gave me very clear and specific directions. I found it immediately. On my way out she served me and remembered having spoken to me and was extremely friendly whilst still dealing with me promptly and professionally. I was most impressed with the customer service.
March 14, 2024
Unprompted review
The whole process was speedy and…
The whole process was speedy and efficient
March 11, 2024
Unprompted review
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