Joe who told me he was the current manager of your Cambridge branches “closing down sale” refused to give me a refund when I found out items in his up to 50% sale could be purchased cheaper on your we... See more
Company replied
Location
Switch locationUnit 10, Cambridge Retail Park, 254 Newmarket Road, CB5 8JL Cambridge, GB
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See what reviewers are saying
On our visit we encountered a wonderfully helpful staff member called Jack who spent some time demonstrating how a sofa bed worked, a matter of great interest to us. He then led us the cavernous war... See more
We bought a chimenea today that we were very excited to try out. Unfortunately, barely 30 minutes into the fire being on, a through-and-through crack developed in the top half of the chimenea, and... See more
Company replied
I've been a customer since the Cambridge store opened. It’s in a convenient central location near other businesses and ample parking usually. There’s a good range of products including nice bathroom a... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Cambridge
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Unit 10, Cambridge Retail Park, 254 Newmarket Road, CB5 8JL, Cambridge, United Kingdom
- 0345 640 7256
4.5
Excellent
165 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cambridge homebase Jack in the yard was excellent help in…
Jack in the yard was excellent help in securing my fence panels in the car today on a v busy Sunday. Over and beyond the call of duty. Thanks!
April 28, 2024
Unprompted review
Excellent customer service
Excellent customer service, had everything I was looking for!
April 28, 2024
Unprompted review
Unhurried help on a busy Saturday
It was great to see lots of staff on the shop floor on a Saturday and even better to find someone straight away who was looking after the ironmonger section.
Jamie was extremely helpful in finding the fixings I needed as there was a range of types and sizes. He took the time to measure up correctly and advise.
This made the visit to the shop very quick and efficient.
April 27, 2024
Unprompted review
Good experience with 15 percent extra…
Good experience with 15 percent extra discount.
April 27, 2024
Unprompted review
Tammy was helpful and friendly
April 26, 2024
Unprompted review
At the Cambridge store this evening I…
At the Cambridge store this evening I was assisted by Catherine to find 5 items locatef in different store sections. A most helpful and efficient service. Thank you.
April 24, 2024
Unprompted review
Neat and well-stocked shop with…
Neat and well-stocked shop with friendly and helpful assistants!
April 24, 2024
Unprompted review
Helpful and friendly service
Kieran was helpful at getting a colour match counter. Very helpful and friendly service.
April 21, 2024
Unprompted review
Helpful and pleasant staff and an…
Helpful and pleasant staff and an improved display.
April 22, 2024
Unprompted review
Great service
Great service. Also cut 3 new keys for 5 minutes :) just on the cash desk
April 21, 2024
Unprompted review
Good and quick service from Kieran.
Good and quick service from Kieran.
April 21, 2024
Unprompted review
Fantastic customer service
There was a small issue with my order but Tammy called immediately to let me know and explain how they would solve it. She called twice and left a message. Super helpful & informative.
April 20, 2024
Unprompted review
I love going to the Homebase garden…
I love going to the Homebase garden centre in Cambridge as they have a wide variety of plants, including decorative but also berries and vegetables as well as pots.
The till service is very efficient and I don’t have to worry about carrying the things on top of the counter as they will scan them all on the cart for me.
I also love the late closing times at 7 pm.
April 20, 2024
Unprompted review
Great service
Kieran was really helpful with my paint order. Polite and friendly
April 20, 2024
Unprompted review
Very helpful polite young man
Very helpful polite young man, Ryan, assisted me.
April 18, 2024
Unprompted review
Great service
Sue T was incredibly helpful when choosing a barbeque. We could t get it in the car so she arrange home delivery and even managed to source the correct cover
Perfect example of great customer service - Well done Sue T
April 17, 2024
Unprompted review
Ashley directed us instantly to what we…
Ashley directed us instantly to what we asked for. The product was in stock and we were in and out efficiently.
April 16, 2024
Unprompted review
Jack couldn't be faulted on his excellent customer service
Jack was incredibly helpful and friendly. He took time to show me products, read through specifications and details and advise me accordingly. He is a very considerate, kind and mild mannered gentleman and his attentiveness to customer service should be noted as sometimes quieter members of staff can sometimes be overlooked by louder more extroverted staff who don't necessarily assist as much.
Thank you Jack.
April 13, 2024
Unprompted review
The attendant helped us a lot with our…
The attendant helped us a lot with our queries
April 14, 2024
Unprompted review
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