Homebase - Cambridge Reviews 

165
TrustScore 4.5 out of 5

4.5

Unit 10, Cambridge Retail Park, 254 Newmarket Road, CB5 8JL Cambridge, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Joe who told me he was the current manager of your Cambridge branches “closing down sale” refused to give me a refund when I found out items in his up to 50% sale could be purchased cheaper on your we... See more

Company replied

Rated 5 out of 5 stars

On our visit we encountered a wonderfully helpful staff member called Jack who spent some time demonstrating how a sofa bed worked, a matter of great interest to us. He then led us the cavernous war... See more

Rated 2 out of 5 stars

We bought a chimenea today that we were very excited to try out. Unfortunately, barely 30 minutes into the fire being on, a through-and-through crack developed in the top half of the chimenea, and... See more

Company replied

Rated 5 out of 5 stars

I've been a customer since the Cambridge store opened. It’s in a convenient central location near other businesses and ample parking usually. There’s a good range of products including nice bathroom a... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Unit 10, Cambridge Retail Park, 254 Newmarket Road, CB5 8JL, Cambridge, United Kingdom

  • 0345 640 7256

4.5

Excellent

TrustScore 4.5 out of 5

165 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(165)

741 reviews in the last 12 months

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Rated 5 out of 5 stars

Paint making!

I came to Homebase Cambridge to get some paint made up. I had the tiniest sample but Zayne was excellent and helped me get what looks like a perfect match. This was, I thought, going to be a nightmare but it was simple. Thanks

May 6, 2024
Unprompted review
Rated 5 out of 5 stars

Good service

Good service. We got what we wanted (Dulux mixed colour paint) and the price was very reasonable. Thanks again.

May 3, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered online, not in stock

Ordered online. Went down to collect, to be told’ sorry we haven’t one, we are out of stock.
Since then gone from bad to worse.
After waiting in for two separate delivery days / no notification.
Wrong size delivered.
Still trying to sort out.

March 17, 2024
Unprompted review
Homebase - Cambridge logo

Reply from Homebase - Cambridge

Hi Aurora​, 

We’re sorry for any disappointment and would like to see how we can resolve this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) and we’ll get back to you as quickly as possible.

Thanks,
Team Homebase

Rated 5 out of 5 stars

New Bathroom/New Home

When buying property in Cambridgeshire 18mths ago, I came in to talk to Bathstore. Finally the purchase went through, and a year later I came back to get a quote for a new bathroom.

So glad I did. Hasna Begum completely understood my requirements, and dealt with all my questions. Also very helpful in guiding me to the details they need too. Excellent customer service. Looking forward to a new bathroom!

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Good shop, good customer service

We’ve been at Homebase few times now, the shop is always well furnished.

A particular thanks goes to Jamie: we couldn’t find a particular item and he patiently check through the stocks until he could find it.

April 28, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks to Jamie

Jamie helped me finding what I needed while I had no clue about how to look for the item in the store. He spent a good while making sure I bought the right item.

April 28, 2024
Unprompted review

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