Joe who told me he was the current manager of your Cambridge branches “closing down sale” refused to give me a refund when I found out items in his up to 50% sale could be purchased cheaper on your we... See more
Company replied
Unit 10, Cambridge Retail Park, 254 Newmarket Road, CB5 8JL Cambridge, GB
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Joe who told me he was the current manager of your Cambridge branches “closing down sale” refused to give me a refund when I found out items in his up to 50% sale could be purchased cheaper on your we... See more
Company replied
On our visit we encountered a wonderfully helpful staff member called Jack who spent some time demonstrating how a sofa bed worked, a matter of great interest to us. He then led us the cavernous war... See more
We bought a chimenea today that we were very excited to try out. Unfortunately, barely 30 minutes into the fire being on, a through-and-through crack developed in the top half of the chimenea, and... See more
Company replied
I've been a customer since the Cambridge store opened. It’s in a convenient central location near other businesses and ample parking usually. There’s a good range of products including nice bathroom a... See more
Written by the company
Written by the company

Unit 10, Cambridge Retail Park, 254 Newmarket Road, CB5 8JL, Cambridge, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Managed to find some reduced price plants which I'd always tempting. Staff v polite and helpful. A good day.
I came to Homebase Cambridge to get some paint made up. I had the tiniest sample but Zayne was excellent and helped me get what looks like a perfect match. This was, I thought, going to be a nightmare but it was simple. Thanks
Really helpful staff member found everything for me, carried the big stuff to checkout and offered to carry to car too.
We popped in late on a Sunday but the staff, in particular Jamie, was amazing and helped us get around. Normally, staff is annoyed in such a situation. But not here. Many thanks!!
Friendly and cheerful and helpful served by Julie
Ashley was friendly and quick. Thank you! ☺️
Good service. We got what we wanted (Dulux mixed colour paint) and the price was very reasonable. Thanks again.
Ordered online. Went down to collect, to be told’ sorry we haven’t one, we are out of stock.
Since then gone from bad to worse.
After waiting in for two separate delivery days / no notification.
Wrong size delivered.
Still trying to sort out.

Reply from Homebase - Cambridge
Staff are always pleasant and helpful, I enjoy visiting Homebase and 15% discount at the moment was a nice surprise, thank you
Thanks Jamie for helping with the paint mixing, super polite and helpful
When buying property in Cambridgeshire 18mths ago, I came in to talk to Bathstore. Finally the purchase went through, and a year later I came back to get a quote for a new bathroom.
So glad I did. Hasna Begum completely understood my requirements, and dealt with all my questions. Also very helpful in guiding me to the details they need too. Excellent customer service. Looking forward to a new bathroom!
A very good selection of plants.
Helpful friendly staff at the tills and in store.
Great price, easy to find the mower I was looking for. Helpful stuff. Great!
We’ve been at Homebase few times now, the shop is always well furnished.
A particular thanks goes to Jamie: we couldn’t find a particular item and he patiently check through the stocks until he could find it.
I found everything I needed. The staff at this store are always very helpful and friendly.
Helpful and knowledgeable staff that help you no matter how busy it is.
Jamie helped me finding what I needed while I had no clue about how to look for the item in the store. He spent a good while making sure I bought the right item.
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