Homebase - Chichester Reviews 

163
TrustScore 4 out of 5

4.1

Discovery Park, Barnfield Drive, PO19 6UX Chichester, West Sussex, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Bought laminate flooring 2020 for new kitchen, over £1000 paid. Absolute thin, flimsy rubbish. Most joints show and does not fit together very well. For many, many years I was working in the build... See more

Rated 5 out of 5 stars

we have had a wonderful experience at Chichester Homebase. Our first meeting was with Janet who helpfully showed us around the kitchen options and arranged a design consultation with Phil. Phil has be... See more

Rated 5 out of 5 stars

Went into the store with my partner and her nan looking for a good quality Tap and draw handles for her new kitchen. Janet came over to provide assistance in what we were looking for. She was ab... See more

Rated 5 out of 5 stars

Brilliant! Messaging quick to confirm order then to confirm status for collection. Also, please give big thumbs up to Homebase Chi team - I rang beforehand to check if I could take in my Black Labr... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Discovery Park, Barnfield Drive, PO19 6UX, Chichester, West Sussex, United Kingdom

  • 0345 640 7350

4.1

Great

TrustScore 4 out of 5

163 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(163)

748 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top value and service

Originally called into my local Brewers paint store to purchase the Dulux silk only ti find it priced at the exorbitant price of over £50 for 2.5 litre tin. Ordered it online and got 2 tins of the same paint and a small tin of gloss for £48.50. A massive saving and ready to collect as promised

February 17, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant experience on Sunday

Brilliant! Messaging quick to confirm order then to confirm status for collection.
Also, please give big thumbs up to Homebase Chi team - I rang beforehand to check if I could take in my Black Labrador pup who needs to be trained in various social settings and the response was very positive.
Bear really liked the store - he was a bit too interested near the bird food area but he behaved very well.
10/10

February 4, 2024
Unprompted review
Rated 2 out of 5 stars

Not happy

Lovely helpful staff.
No toilets available
We wanted to buy a bed settee it came in two halves so easy to collect from the shop, just what we wanted. It was priced at £295 they then told us they wanted another £20 for delivery ridiculous!!
We wanted to collect as it wasn't heavy as it splits down into two pieces.faulse pricing as £20 not mentioned on the ticket. Left shop disappointed and needing the loo!!
It really wasn't about the toilets read my review properly

February 4, 2024
Unprompted review
Homebase - Chichester logo

Reply from Homebase - Chichester

Hi Gill,

As a retailer that does not offer any food or drink we are not required by law to offer toilet facilities to customers. We do understand that there are exceptions, and they are a nice addition to have whilst shopping with us. If there are certain circumstances or emergencies and the store are without a public toilet, then our colleagues would then allow the customer to use their own facilities but this would be down to the stores discretion. If this isn't possible at the time our store would then direct the customer to the nearest public toilets. We're sorry for any inconvenience.

Kind Regards

Team Homebase

Rated 5 out of 5 stars

Happy

Helpful friendly staff who helped my blind husband and I thank you for a great service

February 4, 2024
Unprompted review
Rated 3 out of 5 stars

Staff attitude

Placed a click and collect for some items which was easy and hassle free.
Approached a member of staff about the order who had either had a bad day or didn't want to be there.
They couldn't find the order, and had a couldn't care less attitude and was rude when my Son said he could see the items.
They said we would have to wait for someone else and they walked off.
Fortunately a nice member of staff came along and could not have been more helpful, and we got the items.
Shame I would have give 5stars otherwise.

January 17, 2024
Unprompted review
Homebase - Chichester logo

Reply from Homebase - Chichester

Hi Magaret,

We’re sorry you’ve had a disappointing experience but are pleased to hear some parts were positive. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Rated 5 out of 5 stars

Click and Collect Order

Ordered an item online for 'click and collect' Very easy process and everything went smoothly from order to collection.

December 18, 2023
Unprompted review
Homebase - Chichester logo

Reply from Homebase - Chichester

Hi Steve​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Rated 5 out of 5 stars

Good handy dispenser and perfect for…

Good handy dispenser and perfect for wrapping smaller items. Overall, ease of online ordering and collection of item very easy and convenient for in store collection.

December 6, 2023
Homebase - Chichester logo

Reply from Homebase - Chichester

Hi karen​,

Thanks for the great feedback, we hope to see you shopping with us again soon!

Team Homebase

Rated 1 out of 5 stars

VERY MUCH NOT CUSTOMER SERVICE

Ordered some paint on click & collect- only realised when I got home that they had given me the right colour but Matt emulsion not kitchen & bathroom paint .
20 mile round trip to return it to be treated with indifference at customer services & it will be refunded to your account & go & find what you want - NOT CUSTOMER SERVICE in my opinion- not even a sorry

December 1, 2023
Homebase - Chichester logo

Reply from Homebase - Chichester

Hi Jane,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store management.

Thanks,
Team Homebase

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