I collected two tins of paint which should have been the same colour - almond white, but when I got home I found out that one of the tons was a different white. I should have checked both tins more... See more
Company replied
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See what reviewers are saying
bought a parasol base no cross frame or bars to hold it together and for the parasol, no instructions and speaking to a bot not helpful. Read reviews and the last person to experience this who did a... See more
Company replied
My 2nd order from Homebase that I have picked up from Clitheroe. Sadly one of the vacuum bags wasn't available that I had ordered (they refunded this) , but the storage boxes & other vacuum bags... See more
The lawnmower I ordered was waiting for me behind the customer services desk. I paid on line order and collect, and joined up to Homebase emailing system to get 10% discount on my first order so my la... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Clitheroe
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Queens Way, BB7 1AU, Clitheroe, United Kingdom
- 0345 640 7888
4.4
Excellent
74 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 3% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pick up item
Really friendly staff who helped my husband put the bbq into the car with no hesitation, thank you, alway helpful when we go to clitheroe store.
July 26, 2024
Unprompted review
Gutter connectors issues
Having invited me to comment about my experience here it is. Placed a click and collect yesterday for 2 gutter connectors whereby an email said it would be ready in the hour and an email would be sent. No email. Picked them up from the store this morning as they were ready to collect. Got them home to find one has a seal missing so needs to be returned. Overall view is that this isn’t an efficient caring organisation.
July 26, 2024
Unprompted review
Reply from Homebase - Clitheroe
Hello Richard,
We're sorry that there is an issue with one of the items you collected. If you pop back to the store where you collected the item our colleagues will be more than happy to help.
Kind Regards
Team Homebase
A great Clitheroe store experience
Used the Click & Collect Service, and my local Clitheroe store. It was all a very straightforward process, smooth and efficient. Thankyou.
July 21, 2024
Unprompted review
Online order click n collect
Item required was on sale and cheaper compared to other stores.
Ordered item for click n collect from Homebase Clitheroe.
Collected item next day hassle free.
Staff at branch were very friendly and helpful.
July 17, 2024
Unprompted review
Product ready and available
Product ready and available. Staff very helpful
July 15, 2024
Unprompted review
Not very welcoming at the counter today…
Not very welcoming at the counter today to busy talking about how people pay for goods and what payment methods they use. This is very unfortunate and unprofessional behaviour for your staff to discuss how paying customers are paying for items they order online go collect in store . This level of unprofessional behaviour would make me not shop here again
June 27, 2024
Unprompted review
Staff members friendly and helpful and…
Staff members friendly and helpful and helped with my finding and purchasing of item
June 27, 2024
Unprompted review
Perfect experience
Perfect experience, right through from ordering to collecting. THANL YOU!
June 12, 2024
Unprompted review
Online order easy
I ordered plant pots online but couldn't get out. My daughter collected them for me after I sent her the details. She said that all went smoothly. Staff are always helpful and polite.
June 10, 2024
Unprompted review
Always very efficient in Clitheroe
Always very efficient in Clitheroe and a nice young man helped me put my stuff in the car
June 10, 2024
Unprompted review
Easy ,fast ordering to local store
Easy ,fast ordering to local store.
In store, straight to check out and collected it in 2 minutes.
Excellent.
June 4, 2024
Unprompted review
The item was easy to find because I had…
The item was easy to find because I had already bought one before and ordering with Homebase was easy
May 26, 2024
Easy to order and collect.
May 24, 2024
Unprompted review
The lawnmower I ordered was waiting for…
The lawnmower I ordered was waiting for me behind the customer services desk. I paid on line order and collect, and joined up to Homebase emailing system to get 10% discount on my first order so my lawnmower was easy to assemble and worker fantastically well on my little lawn. Only cost me £45 in total. I’m very happy!!
May 17, 2024
Unprompted review
Anne was brilliant!
I needed a few items - slug pellets, fly spray, new spray replacement for my hose pipe and watering can. Anne (Clitheroe branch) was filling shelves near the slug pellets and helped me with my purchase, she also got the price for the hose attachment, and showed me where the watering cans were. I went to choose some garden compost and then guess who was on the checkout when I went to pay for everything? Yes, Anne. She took my payment and promptly went with me to my car and lifted the compost into my car boot! Fantastic member of staff! She’s helpful and personable and a credit to Clitheroe Homebase.
May 7, 2024
Unprompted review
Reply from Homebase - Clitheroe
Hello Peter,
Thank you for your review, we're sorry that the service at store wasn't as high as we expect it to be.
Kind Regards
Team Homebase
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