I collected two tins of paint which should have been the same colour - almond white, but when I got home I found out that one of the tons was a different white. I should have checked both tins more... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
bought a parasol base no cross frame or bars to hold it together and for the parasol, no instructions and speaking to a bot not helpful. Read reviews and the last person to experience this who did a... See more
Company replied
My 2nd order from Homebase that I have picked up from Clitheroe. Sadly one of the vacuum bags wasn't available that I had ordered (they refunded this) , but the storage boxes & other vacuum bags... See more
The lawnmower I ordered was waiting for me behind the customer services desk. I paid on line order and collect, and joined up to Homebase emailing system to get 10% discount on my first order so my la... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Clitheroe
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Queens Way, BB7 1AU, Clitheroe, United Kingdom
- 0345 640 7888
4.4
Excellent
74 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 3% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery easy to pick up.
January 18, 2024
Web site clear and easy to use
Web site clear and easy to use. Free delivery to store. I got regular updates with order progress. Staff friendly in store and very quick at getting my order.
Bird feeders were really good value thank you
January 17, 2024
Order ready and waiting!
Order ready for collection when we arrived, staff very helpful
December 31, 2023
Unprompted review
Excellent customer service.
December 24, 2023
Unprompted review
Reply from Homebase - Clitheroe
Hi Happy,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Easy collection but just thought staff…
Easy collection but just thought staff lacked that 'friendly' 'how can I help you?' touch.
December 21, 2023
Unprompted review
Reply from Homebase - Clitheroe
Hi Helen,
Thanks for your feedback.
If you could update your review with the store you visited we can pass this over to them to review.
Thanks,
Team Homebase
Never arrived had to chase up 3 times…
Never arrived had to chase up 3 times tur Ed up over 1 week late
December 5, 2023
Reply from Homebase - Clitheroe
Hi Paul,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Clitheroe staff great
The click and collect experience at the Clitheroe store was great with very helpful staff. However this only became necessary after the non delivery of my order by Yodel and the less than helpful response from Homebase online staff.
December 2, 2023
Reply from Homebase - Clitheroe
Hi Jane,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Reply from Homebase - Clitheroe
Hi Mrs,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Easy online ordering and local…
Easy online ordering and local collection service! Staff excellent at this location and very helpful!
December 4, 2023
Reply from Homebase - Clitheroe
Hi Tim,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Efficient helpful staff
December 3, 2023
Reply from Homebase - Clitheroe
Hi Patricia,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.