Couldn't get this item in Ipswich, and delivery would take about 10 day's, so done click and collect from the Colchester store, paid for it and it was ready to collect in about 2 hours, the... See more
Company replied
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Absolutely rubbish! When ordering the product, it was all straight forward. We got the box then when opening at home had realised it had another persons address on the label on the side. Then openin... See more
Company replied
We just had our new kitchen installed from Homebase in Colchester. The designers Lenka and Darren were really friendly and helpful and designed the kitchen really efficiently and helped us decide our... See more
They gave us the wrong garden chairs which we only discovered when unpacking them at home. Nobody answers the phone at Colchester Stanway so we face another 80 minute round trip in the hope that the... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Colchester
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Tollgate West, Stanway, CO3 8RH, Colchester, Essex, United Kingdom
- 0345 640 7157
4.5
Excellent
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent from start to finish !
Bought online , website very clear , did click and collect, walked in this morning, items all ready !
Polite and friendly staff
First class experience!
Highly recommended
February 10, 2024
Unprompted review
Great Service
Older female member of staff at the till went above and beyond to find me the paint I needed. Excellent service
Operator 228925
February 8, 2024
Unprompted review
Sandra & Adrian STANWAY 👏👏👏
Shout out to Sandra, service desk & store Manager Adrian. Couldn’t have given a better service to me and my family. Sandra helped get all my stock in on order which was extremely limited & Adrian picking up a piece of furniture from another store which Sandra arranged. Fab service from both sides. Such lovely people and I wish to send them a massive thankyou 😊
February 5, 2024
Unprompted review
All ready to pick up.
February 5, 2024
Unprompted review
The member of staff helped me with some…
The member of staff helped me with some advice on a Karcher product I needed. Impressed with the great advice and a great product. Will definitely be back to Homebase.
February 3, 2024
Unprompted review
The shelves utilise shared dowel rods…
The shelves utilise shared dowel rods which are plastic and simply too short, it leaves about 8-10mm for the adjoining shelf. Simply not enough to support the shelves. It has no structural rigidity and needs additional support as it moves side to side far too much. My wife is disabled and she is scared it will collapse, which I can understand and think the same. We have numerous other brands of box shelves and they are very very sturdy. We thought we would give homebase a try but wish we hadn't bothered.
February 3, 2024
Unprompted review
Reply from Homebase - Colchester
Hi Mark,
Thanks for your feedback. We’re sorry for any disappointment caused - We can see your review is related to a product issue so we'd be grateful if you could update your review and remove the location from this by selecting 'no specific location'. So we can look into your issues further please could you reach out to us here - (https://help.homebase.co.uk/hc/en-gb/requests/new)
Thanks,
Team Homebase
Excellent service
Excellent service, order ready within the hour and I got assistantance with loading the trolley.
February 3, 2024
Unprompted review
I recently visited Homebase in need of…
I recently visited Homebase in need of a certain type of paint. I approached a member of staff called Greg who was very helpful and took his time to give me plenty of advice on which paint would be the best choice and how to get the best result. Greg was very polite and had excellent customer service. I definitely will be shopping here again!! 5 stars!!
February 3, 2024
Unprompted review
Exepstional service
February 3, 2024
Unprompted review
System could be better
Text to say order was ready. Order was not at counter and the poor staff member had to leave to go and get my items, when there was a queue behind me.
Even though I gave the order number, I was asked for ID. I did not have any on me. If ID is required at time of collection, it would be really helpful if this could be added to the text notification !!!
February 3, 2024
Unprompted review
I have recently been twice to Homebase…
I have recently been twice to Homebase Colchester and on both occasions Sandra was extremely helpful and went out of her way to help me.
January 31, 2024
Unprompted review
I was greeted at the service with a smile
I was greeted at the service desk with a smile and a welcome the lovely lady Jan chatted as she was scanning my item, I told her the bracket I’ve bought may not be big enough but won’t know until I get home.
I was told I could bring it back if it’s not correct and they will change it. Then genuine goodbye.
I felt as though
January 29, 2024
Unprompted review
Brilliant staff in the showroom
Brilliant staff in the showroom
Highly recommend
January 29, 2024
Unprompted review
More check out staff needed
More check out staff needed, just one person doing everything.
January 29, 2024
Unprompted review
Reply from Homebase - Colchester
Hi Martin,
Thank you for your review, we're sorry that you have had these issues in our store. We have passed your comments on to the store manager for further investigation.
Kind Regards
Team Homebase
Multi drawer storage
Found exactly what I needed for storing my stained glass accessories thanks to excellent help from Sandra.
Many thanks!
January 27, 2024
Unprompted review
Quite a surprise to have my order…
Quite a surprise to have my order delivered by a young lady using her own car!
January 18, 2024
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