Couldn't get this item in Ipswich, and delivery would take about 10 day's, so done click and collect from the Colchester store, paid for it and it was ready to collect in about 2 hours, the... See more
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Absolutely rubbish! When ordering the product, it was all straight forward. We got the box then when opening at home had realised it had another persons address on the label on the side. Then openin... See more
Company replied
We just had our new kitchen installed from Homebase in Colchester. The designers Lenka and Darren were really friendly and helpful and designed the kitchen really efficiently and helped us decide our... See more
They gave us the wrong garden chairs which we only discovered when unpacking them at home. Nobody answers the phone at Colchester Stanway so we face another 80 minute round trip in the hope that the... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Colchester
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Tollgate West, Stanway, CO3 8RH, Colchester, Essex, United Kingdom
- 0345 640 7157
4.5
Excellent
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
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New kitchen
We just had our new kitchen installed from Homebase in Colchester. The designers Lenka and Darren were really friendly and helpful and designed the kitchen really efficiently and helped us decide our options. A couple of items got delivered damaged but Homebase reordered them for us without any issues. The kitchen is now finished and looks amazing. I highly recommend this store for getting a kitchen.
January 24, 2024
Unprompted review
Very helpful staff member
Sandra (operator 001862) dropped what she was doing to look for screw caps for me. Turned out they were out of stock but undeterred she searched high and low, going above and beyond. A friendly, very helpful staff member who is a credit to the business. Thank
January 17, 2024
Unprompted review
Visited stanway branch today
Visited stanway branch today. The lady on customer services really needs a training session on customer service. She was really passive aggressive. Don’t put staff on this till who have no idea how to deal with people. Really put us V off revisiting
January 13, 2024
Unprompted review
Reply from Homebase - Colchester
Hi Nicola,
We’re sorry you’ve had a disappointing experience. Our customers are incredibly important to us, and really appreciate you bringing this to our attention. All feedback enables us to grow and be a better Homebase for our customers, so thanks for taking the time to leave your review. Please be assured your feedback has been shared with the store management so that this can be addressed internally.
Thanks,
Team Homebase
Put my click & collect order on at…
Put my click & collect order on at 10.30am, I was messaged back within 2 hours to say my order was ready to collect. Arrived at Stanway store and collected my order with ease. Thank you Homebase Stanway 10/10
January 12, 2024
Unprompted review
Friendly and knowledgeable staff
Friendly and knowledgeable staff made the shopping experience simple and efficient.
January 11, 2024
Unprompted review
I bought 4 x chairs and a dining table…
I bought 4 x chairs and a dining table on the 27/28th December 23. Chairs were delivered on the 5th January but no table.called Homebase and was informed that the table was on a seperate truck !! Well no table has been delivered and despite emailing the company head office and the store in Colchester everyday, still no table has arrived. This is totally a case of take your money but do not give a service - disgraceful
January 10, 2024
Unprompted review
Reply from Homebase - Colchester
Hi Colin,
We are sorry to hear that the table has not yet arrived.
We can see you have been in touch with our customer services team and a delivery date has been booked.
Many Thanks
Team Homebase
I have been to 4 shops who sell paint…
I have been to 4 shops who sell paint this morning to try to sort out some paint that’s been used on our walls which smells of cats wee! Jenna at your Colchester store had been the most knowledgeable and pleasant person that I have met all morning and I wish I’d have come to Homebase first!!! She deserves a commendation!
January 5, 2024
Unprompted review
Absolutely rubbish
Absolutely rubbish!
When ordering the product, it was all straight forward. We got the box then when opening at home had realised it had another persons address on the label on the side. Then opening the box was all damaged and the product itself was damaged so badly!! They had just sealed it up and put it back on sale. Absolutely disgusting, we don’t even come from Colchester so wasted journey!
December 29, 2023
Unprompted review
Reply from Homebase - Colchester
Hi Rebecca-Jayne,
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new?) and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Just as described.
My order arrived promptly.
I did have to exchange one item as the Christmas decoration was missing, but there was no issue.
December 15, 2023
Unprompted review
Really impressed
Really impressed. I bought online for click and collect. I received a call to tell me only thr ex display available. No issue. Picked it up and all packaged well. All set up and looks super.
December 6, 2023
Reply from Homebase - Colchester
Hi Chris,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Sandra was amazing
Sandra was amazing, very helpful nice lady, Adrian was also very good, I had a small issue online and it was sorted for me straight away, will definitely be visiting the store again
December 3, 2023
Reply from Homebase - Colchester
Hi Mrs,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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