Homebase - Cromer Reviews 

230
TrustScore 5 out of 5

4.8

Holt Road, NR27 9JW Cromer, Norfolk, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Alain Mansfield your Kitchen Designer did a brilliant job designing my kitchen. I felt lucky to have found him. He has such a good eye for colour and design and was always smiling and positive, despit... See more

Rated 4 out of 5 stars

Did some extensive searching for a new garden bench over the weekend and found the best value one at our local Homebase, eight mikes away. Could not be delivered online so we ordered it for collection... See more

Rated 5 out of 5 stars

Helpful efficient staff. Harry (a lady) was, on two consecutive days, very helpful, with good knowledge of products and their store locations, and went out of her way to help - first with paint, then... See more

Rated 2 out of 5 stars

I ordered goods via click and collect yesterday (7/9/24) to collect today. After being given an initial collection time of 10am at the Cromer store I was told I would receive notification of a more... See more

Company replied


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Holt Road, NR27 9JW, Cromer, Norfolk, United Kingdom

  • 0345 640 7852

4.8

Excellent

TrustScore 5 out of 5

230 reviews

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This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(230)

690 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy Shopping

As always Esther was there to mix my paint with her happy smile and great conversation. If there’s a reward for ‘Best Customer Representative’ it should definitely go to her! Thanks again Esther, you’re a star ⭐️

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

The Homebase Kitchen

The Homebase kitchen designer Iain in Cromer was very helpful with an excellent design. The kitchen units and appliances were delivered when we wanted them and were fitted beautifully by the fitters recommended by Iain.
Well done Homebase.

July 13, 2024
Unprompted review
Rated 5 out of 5 stars

Graham's Tannoy Services are sublime

Graham was a delight and very speedy with his service - his tannoy announcement was wonderful - I never knew I needed a bucket so much until he told me they were available at the checkout for just £1.75. Bargain. Thank you Graham!

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Light fitting refund

I had purchased two light fittings and bulbs which I was no longer able to have fitted
Even though they were out of refund period Clare at Cromer Homebase was so accommodating, friendly and helpful she refunded the items.
Professional service all round
Thank you

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Always a joy

Kevin was very helpful and went over and above to show me various items I was looking for and alternatives available and Claire on the till was so friendly and jolly - both a credit to the Cromer store

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Incredibly helpful

Sam is always incredibly helpful, cheerful and smiley. A tremendous asset to your company who should, in my opinion, be your employee of the week, month, year, decade and century.

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

Kevin made my Day!

I popped into Homebase as I was thinking of buying a garden sofa set but wasn't sure if it would fit in my car. Then, as if by magic, Kevin appeared. 'No problem' he said 'Lets see what we can do' He put the box on a trolley took it out to my car and adjusted the seats.
He was so polite and genuinely please to be of help.
Sam on the till was helpful too.
The best customer service I have ever received.
Kevin mad my day. Top Man.

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Collected 3 benches from Homebase…

Collected 3 benches from Homebase Cromer the team on the collections desk could not have been more helpful and friendly. They quickly got my order, delivered it pre loaded on a trolly in super quick time. Excellent service all round

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great service Clare and Esther!

couldn't find decking lights in store. Spoke to Clare and she was very helpful. She found them on website and she called Esther who went to find them. Excellent help from them both

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Esther was brilliant

Esther was brilliant. Most helpful and efficient. We purchased what we wanted and were helped and supported in all our requirements and questions.
Cannot speak too highly of Esther.
You need to value her as a great asset to the business.

August 4, 2024
Unprompted review
Rated 5 out of 5 stars

I asked for help over a tool l had…

I asked for help over a tool l had issues with, an assistant called John was extremely helpful, knowledgeable with an extremely patient way. He helped me completely. I heard after that another guy was extremely rude to staff because of Johns patience. I would like to point out that John was the sort of person l would want work beside me. He is a true champion for yourselves. You're also have an outstanding Manager in the Cromer branch. A tribute to yourselves. They went that extra mile.

August 2, 2024
Unprompted review

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