Homebase - Cromer Reviews 

230
TrustScore 5 out of 5

4.8

Holt Road, NR27 9JW Cromer, Norfolk, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Alain Mansfield your Kitchen Designer did a brilliant job designing my kitchen. I felt lucky to have found him. He has such a good eye for colour and design and was always smiling and positive, despit... See more

Rated 4 out of 5 stars

Did some extensive searching for a new garden bench over the weekend and found the best value one at our local Homebase, eight mikes away. Could not be delivered online so we ordered it for collection... See more

Rated 5 out of 5 stars

Helpful efficient staff. Harry (a lady) was, on two consecutive days, very helpful, with good knowledge of products and their store locations, and went out of her way to help - first with paint, then... See more

Rated 2 out of 5 stars

I ordered goods via click and collect yesterday (7/9/24) to collect today. After being given an initial collection time of 10am at the Cromer store I was told I would receive notification of a more... See more

Company replied


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Holt Road, NR27 9JW, Cromer, Norfolk, United Kingdom

  • 0345 640 7852

4.8

Excellent

TrustScore 5 out of 5

230 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(230)

727 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

chair

purchased a chair and Alan served us and dealt with us in a very cordial manner at Cromer Homebase Location 0852. Unlike a manageress a few days earlier when buying another chair. Most obnoxious, surly and unhelpful person and beyond my comprehension why she is a manager. I SUGGEST SHE TAKES A CRASH COURSE IN CUSTOMER SERVICE

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service.

2 members of staff (one of whom was Emily) made it a very good experience - one of the best in any hardware store. They took time, were very helpful and pro-active. They made us feel like valued customers. We left in a very good mood!

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great shopping experience

Great shopping experience you didn’t have our first choice of paint colour but our second option was in stock, Sam is a great asset to Homebase and his help was great, decorator can get on with the project.

March 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great staff - Cromer Homebase

I rang the Cromer store to confirm the stock level of an Item as they showed 2 online and I needed 2.
Graham was very polite and helpful and did a physical stock check for me. As I had to complete a 20 mile round trip to the store he kindly agreed to reserve them for me.
Store were also pleasant and helpful and also loaded the items into the car for me.

March 16, 2024
Unprompted review
Rated 5 out of 5 stars

Item ordered to collect in store

Item ordered to collect in store, only had 2 boxes of 2 of 2, staff then amended order to a colour change so item was complete in a different colour way. Went above and beyond.

February 25, 2024
Unprompted review
Rated 5 out of 5 stars

Had an excellent shop

Had an excellent shop. Clare the team member was very helpful even going outside to get me a large trolley because my purchase was very heavy. Thanks again Clare.
Sorry didn’t see the star rating!

March 5, 2024
Unprompted review
Homebase - Cromer logo

Reply from Homebase - Cromer

Hi Thomas,

Thank you for your review, we're sorry that the visit was only 2* please don't hesitate to let us know how to improve your 2* visit to a 5* visit!

Kind Regards

Team Homebase

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