Alain Mansfield your Kitchen Designer did a brilliant job designing my kitchen. I felt lucky to have found him. He has such a good eye for colour and design and was always smiling and positive, despit... See more
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Did some extensive searching for a new garden bench over the weekend and found the best value one at our local Homebase, eight mikes away. Could not be delivered online so we ordered it for collection... See more
Helpful efficient staff. Harry (a lady) was, on two consecutive days, very helpful, with good knowledge of products and their store locations, and went out of her way to help - first with paint, then... See more
I ordered goods via click and collect yesterday (7/9/24) to collect today. After being given an initial collection time of 10am at the Cromer store I was told I would receive notification of a more... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Cromer
Written by the company
Homebase
Written by the company

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Holt Road, NR27 9JW, Cromer, Norfolk, United Kingdom
- 0345 640 7852
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
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chair
purchased a chair and Alan served us and dealt with us in a very cordial manner at Cromer Homebase Location 0852. Unlike a manageress a few days earlier when buying another chair. Most obnoxious, surly and unhelpful person and beyond my comprehension why she is a manager. I SUGGEST SHE TAKES A CRASH COURSE IN CUSTOMER SERVICE
Nice and friendly staff
Nice and friendly staff. Lady called Sam. Easy to collect turf. Will buy again.
Great service We found our purchase easily and gad a…
We found our purchase easily and gad a very smiley and helpful assistant in Graham who was also very efficient .
The items I needed were easy to find…
The items I needed were easy to find and Sam at the checkout desk could not have been more helpful.
Good customer service
Good customer service. Clare on the till was nice, friendly.
Great customer service.
2 members of staff (one of whom was Emily) made it a very good experience - one of the best in any hardware store. They took time, were very helpful and pro-active. They made us feel like valued customers. We left in a very good mood!
All great service
Ready for collection
The bath panel I ordered was ready for collection as advised, no wait or delay, very efficient.
Very easy to order on line
Very easy to order on line and simple collection process with great staff at Cromer branch
Great shopping experience
Great shopping experience you didn’t have our first choice of paint colour but our second option was in stock, Sam is a great asset to Homebase and his help was great, decorator can get on with the project.
Needed some paint mixed
Needed some paint mixed - Esther was really helpful and sorted us out ✔️
Great staff - Cromer Homebase
I rang the Cromer store to confirm the stock level of an Item as they showed 2 online and I needed 2.
Graham was very polite and helpful and did a physical stock check for me. As I had to complete a 20 mile round trip to the store he kindly agreed to reserve them for me.
Store were also pleasant and helpful and also loaded the items into the car for me.
Emily is always smiling & helpful &…
Emily is always smiling & helpful & polite lovely lady
Service
Very pleasant service from Sam and other helpful operatives within the store.
I was assisted by a gentleman by the…Assistance with a product
I was assisted by a gentleman by the name of Graham. I needed an adaptor for my kitchen tap to assist with the connection of an outside hose. He was the perfect gentleman. Very helpful and precise. Thank you Graham, it did the job. Bless you. Thank you also to Emily.. such helpful staff
Rather at Homebase Cromer was very…
Esther at Homebase Cromer was very helpful
Reasonable amount of stock on shelves…
Reasonable amount of stock on shelves (mainly looking for photo frames) and cheerful and friendly service from Sam at checkout.
Item ordered to collect in store
Item ordered to collect in store, only had 2 boxes of 2 of 2, staff then amended order to a colour change so item was complete in a different colour way. Went above and beyond.
Had an excellent shop
Had an excellent shop. Clare the team member was very helpful even going outside to get me a large trolley because my purchase was very heavy. Thanks again Clare.
Sorry didn’t see the star rating!

Reply from Homebase - Cromer
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