Alain Mansfield your Kitchen Designer did a brilliant job designing my kitchen. I felt lucky to have found him. He has such a good eye for colour and design and was always smiling and positive, despit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Did some extensive searching for a new garden bench over the weekend and found the best value one at our local Homebase, eight mikes away. Could not be delivered online so we ordered it for collection... See more
Helpful efficient staff. Harry (a lady) was, on two consecutive days, very helpful, with good knowledge of products and their store locations, and went out of her way to help - first with paint, then... See more
I ordered goods via click and collect yesterday (7/9/24) to collect today. After being given an initial collection time of 10am at the Cromer store I was told I would receive notification of a more... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Cromer
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Holt Road, NR27 9JW, Cromer, Norfolk, United Kingdom
- 0345 640 7852
4.8
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and very helpful assistants
Friendly and very helpful assistants - smiling, gracious and went the extra mile!
April 13, 2024
Unprompted review
Great Customer Service
All the staff at the Cromer store have been superb over recent months. There's a fantastic spirit across the team and they all go out of their way to assist and look after customers. Particularly Sam who served us on Saturday.
Thank you all.
April 13, 2024
Unprompted review
Really helpful staff
Really helpful staff - went the extra mile to find paint tester pot.
Gsrden department looking fantastic-told staff member.
Advice is always accurate.
April 13, 2024
Unprompted review
Friendly and competitive prices
A good range of multipurpose composts at competitive prices particularly with multi-buys. Hassle free to load on flatbed trolley [no faffing with coins or tokens] which was near the stacks of composts and easy to push even quite a heavy load to the checkout where Sam was quick and friendly.
April 13, 2024
Unprompted review
Travelled from Norwich to pick up Click…
Travelled from Norwich to pick up Click & Collect 4 large terracotta pots. Esther & Sam - the most cheerful & helpful staff I've ever encountered at a Homebase. Order found quickly & helped out to the car as they were heavy.
April 14, 2024
Unprompted review
Great service
Sam was excellent help and could answer all our questions
April 14, 2024
Unprompted review
Cromer Store - Delightful Experience
Today my wife and I visited the Cromer store and was attended by Sam, who was/is, helpful, attentive, very polite and respectful. The respect she showed to my wife and I made our visit a delightful experience.
She, along with all her colleagues we have met while visiting the store are a credit to the Homebase Brand.
April 13, 2024
Unprompted review
Order ready to collect and a very…
Order ready to collect and a very pleasant person...Sam served me.
April 13, 2024
Unprompted review
Everything you need!
Always exceptional service at this store. We are so lucky to have it in North Norfolk. Superb support and advice from Dawn and Graham regarding lawn improvements recently. Garden furniture, barbecue and lighting as well as diy and plants - very happy with all my purchases.
March 30, 2024
Unprompted review
Friendly, helpful staff
Friendly staff member Sam. Served me and dealt with my query well.
Positive experience.
April 10, 2024
Unprompted review
I returned an unwanted item
I returned an unwanted item, which I had bought using Pay Pal. Sam was unfamiliar with how to sort out a refund as she was new to the job.. She tried her very best being calm and pleasant throughout. She asked for help from Dawn who showed her how to do it. Again calm and pleasant throughout. I would recomend promotion on the spot.
April 9, 2024
Unprompted review
Good local service
I've been to Homebase Cromer multiple times over the last weeks. The service is always good and with a smile. Everyone has been so helpful. I have managed to purchase all I was looking for. Thank you to Clare, Sam, Emma and Emily to name but a few!
April 1, 2024
Unprompted review
Quick and easy service ...
Quick and easy service .... goods picked within timescale indicated. Polite and friendly customer assistant ( Sam ) - a really pleasant shop.
April 6, 2024
Unprompted review
Staff were very helpful
Staff were very helpful, couldn't reach things,so they got it for me and pointed out where things were,good sense of humour
April 5, 2024
Unprompted review
Efficient process
Ordered at 8am, ready to collect by 10am. All the bags were brought out to the car on an automated trolley which was much easier for me!
April 2, 2024
Unprompted review
Great customer service
Welcoming, friendly & helpful staff member - Sam. Excellent customer service.
March 29, 2024
Unprompted review
Very pleasant
A helpful, cheery and friendly interaction at the checkout, thanks' Samantha!
April 2, 2024
Unprompted review
Customer service.
I had to return a lamp and unfortunately I had lost the receipt.Sam was very helpful in securing my refund .
Helpful and friendly.
March 28, 2024
Unprompted review
Paint - F&B
Just a pleasant visit every time, chap in garden centre knew ££ for water butt / Sam on till professional / friendly
April 2, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.