The ordering process is fine, hassle free but the some members of staff at the Kingsway store certainly need to remember they actually have customers to serve rather than carry on conversations with f... See more
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Ordered my Keter outdoor storage unit online. Process was easy, quick and efficient. Picked up unit at Derby Kingsway store click and collect. Was served quickly by efficient and friendly staff, one o... See more
We were served by Ryan who mixed some paint for us, he helped us choose what type of paint and also checked we had all tools etc that we needed. He was very knowledgeable and friendly. At the til... See more
I do wish that Homebase would ensure their stock levels are accurately recorded and shown when placing click & collect orders. When I order 3 tins of paint I really would like to pick up 3 tins so I c... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Derby Kingsway
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Kingsway, Derby, DE22 3FA, Derby, Derbyshire, United Kingdom
- 0345 640 7042
4.7
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Ryan was brilliant
Ryan was brilliant, helping me to my car with heavy bags of compost. Friendly, yet professional.
September 26, 2024
Unprompted review
Kitchen Experience
When we went to view the kitchens we were given very good help and advise, after we had ordered it if there were any problems they were resolved straight away. We would recommend homebase to our family and friends.
August 1, 2024
Unprompted review
Excellent service.
September 20, 2024
Unprompted review
Paint mixing
Just had paint mixing service at Kingsway Store, Ryan was really helpful and talked me through the whole process. Very happy.
September 18, 2024
Unprompted review
Help finding item
I couldn't see if store had a selection of really useful boxes.
Ryan pointed me in the right direction and also swaped my trolley for a larger one.
When at the till Omhera was also helpful and stacked boxes inside each other to assist.
Normally get this kind of service when at John Lewis.
They made my shopping for storage boxes so much easier.
September 12, 2024
Unprompted review
Visited the Kingsway store on Saturday
Visited the Kingsway store on Saturday. The one paint colour I needed wasn’t on the shelf . Luckily two very helpful members of the Homebase team searched high and low ( literally up a ladder ) and found a tin . Shaney and Chris great service thank you . I’ve been a customer of Homebase for years and that’s why I’ll keep coming back
September 7, 2024
Unprompted review
Unreliable Inventory at time of ordering
I do wish that Homebase would ensure their stock levels are accurately recorded and shown when placing click & collect orders. When I order 3 tins of paint I really would like to pick up 3 tins so I can start & finish my decorating project. Only having 2 tins means I cannot finish my project this weekend and have to wait 3-4 days to get the final tin. It's not the 1st time this has happened- it happens far too often!
September 5, 2024
Unprompted review
Reply from Homebase - Derby Kingsway
Hi Steve,
We’re sorry we haven’t been able to fulfil your order on this occasion. We appreciate you bringing your experience to our attention and will share it with the store.
Thanks,
Team Homebase
Quick and easy collection
It was really easy to collect the items I ordered from the store
September 3, 2024
Unprompted review
Amazingly helpful staff.
Made 2 Visits to Homebase at Kingsway in Derby to buy 32 bags of Plum Slate. 2 visits due to the weight. Was helped on both occasion by excellent staff members. They helped load the bags onto 2 trolleys, push one of them to the checkout. There even loaded them into the car. There was even a 4 for 3 offer on the bags. Very happy with the service.
August 30, 2024
Unprompted review
Ryan at the Kingsway (Derby) store was…
Ryan at the Kingsway (Derby) store was hugely helpful today with my multiple queries re loft insulation, ladders and boarding. Thank you so much for your help Ryan - really appreciated.
September 1, 2024
Unprompted review
Great value
Easy to use website, large store with big car park, gre add t value items
August 30, 2024
Unprompted review
Click and collect Airer x 2.
Making the order on line was quick and easy. When I arrived in the shop to collect, the member of staff who saw me, was friendly, courteous, efficient and with a smile. My goods were ready and waiting and in good condition. Thank you.
August 27, 2024
Unprompted review
Really good service from Lewis and Josh
Really good service from Lewis and Josh
August 27, 2024
Unprompted review
Dispute over price advertised
We had a dispute over the price of a Hozelock Euro Reel which was clearly advertised at £48. We were charged £60 and queried the price paid. I took a photograph of the product on display and the sign showing the price. The person who checked the price ripped of the sign declaring that it was incorrect. We were give the item for £48.
August 24, 2024
Unprompted review
Reply from Homebase - Derby Kingsway
Hello Stephen,
Thank you for your review.
Kind Regards
Team Homebase
The staff were super busy …
The staff were super busy but dealt with customers calmly, without fuss. There was a problem with a click and collect item but it was replaced quickly.
August 23, 2024
Unprompted review
Josh was very helpful and a credit to…
Josh was very helpful and a credit to your company
August 21, 2024
Unprompted review
Excellent service
Excellent service. Order taken to my car & loaded by a member of staff who was very polite too.
August 14, 2024
Unprompted review
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