Homebase - Derby Kingsway Reviews 

205
TrustScore 4.5 out of 5

4.7

Kingsway, Derby, DE22 3FA Derby, Derbyshire, GB


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Rated 4 out of 5 stars

The ordering process is fine, hassle free but the some members of staff at the Kingsway store certainly need to remember they actually have customers to serve rather than carry on conversations with f... See more

Rated 5 out of 5 stars

Ordered my Keter outdoor storage unit online. Process was easy, quick and efficient. Picked up unit at Derby Kingsway store click and collect. Was served quickly by efficient and friendly staff, one o... See more

Rated 5 out of 5 stars

We were served by Ryan who mixed some paint for us, he helped us choose what type of paint and also checked we had all tools etc that we needed. He was very knowledgeable and friendly. At the til... See more

Rated 3 out of 5 stars

I do wish that Homebase would ensure their stock levels are accurately recorded and shown when placing click & collect orders. When I order 3 tins of paint I really would like to pick up 3 tins so I c... See more

Company replied


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

About Homebase - Derby Kingsway

Written by the company

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Kingsway, Derby, DE22 3FA, Derby, Derbyshire, United Kingdom

  • 0345 640 7042

4.7

Excellent

TrustScore 4.5 out of 5

205 reviews

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4.7

All reviews

(205)

763 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful staff

Just nipped in as husband needed new pliers. Ryan was very helpful and also guided me to the other things I needed.
Cheers, Ryan !
Mrs J
Derby

August 14, 2024
Unprompted review
Rated 4 out of 5 stars

Friendly and efficient staff at the…

Friendly and efficient staff at the Kingsway retail park in Derby. Especially Ryan who helped me load the car after click and collect.
Although I wish I could have had a home delivery. It did say free delivery in 5 days in store. But when I ordered it on line I had to click and collect.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Our best shopping experience.…

Great service and helpfulness from Aimee at your Kingsway store. We called to look for a patio table and 2 chairs and found the Eloise Bistro set. Unfortunately the lady on the checkout said you had none in stock. My wife asked if we could buy the display set. This is where Aimee came to our aid. She said it was possible to buy the display set. We were unsure about getting the set into our car so Aimee, having found a seat for my wife, came to the car to assess the space. She assessed the space as adequate and, having completed the purchase, carried the set to the car and loaded it. This was our best shopping experience ever. So pleasant and helpful. Thank you.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Bargains!

Picked up some great bargain plants for the garden.
Ryan was very friendly and went out of his way to fetch me a trolley when I decided to buy more than I could carry. He's a credit to your company.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Good staff service

Checked stock online to prevent wasted journey, Staff member in store (Ryan) was very helpful and took me straight to the item I needed. Good service throughout.

August 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great service


We came to hombase to buy an outdoor sofa and table set but it was the last one left in the store. Aimed was fantastic and made the whole experience no trouble at all. Aimed and Shaney even carried all the pieces out to our van and helped us load them. What lovely girls! Thank you so much!

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Easy collection

Collection point was clear and thankfully not busy with shoppers as opposed to collectors. Identifying my order was easy and done politely and courteously - it arrived from storage quickly and I appreciated the help in getting the stuff to the car

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Staff were super helpful despite being busy. I purchased a bulky item and a staff member wheeled it out to my car and helped to get it inside. Can’t fault!

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Good employee

We needed some paint making up, Ryan did it with no faf and let us know about the offers available so we could get the paint cheaper. Solid experience.

July 17, 2024
Unprompted review

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