Wrong items were picked for collection. But assistant in the shop were very helpful and got the correct items brought from store. I was only expecting to take a few minutes to collect order but obviou... See more
Company replied
Location
Switch locationUnit 1, Cuckoo Bridge Retail Park, Glasgow Road, DG2 9BF Dumfries, GB
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See what reviewers are saying
I recently bought a garden shed from you. There were a few problems, due to my queries over confusing pricing, and delivery. Consequently the business took quite some time. However, the staff member,... See more
Customer service was not good. I was in to buy a gas barbecue which I tried to lift by myself but was unable to. Asked for assistance but non wad available according to staff member. I then suggested... See more
Company replied
The lady (Molly) who helped me with my click and collect order was very patient and kind. I was struggling with my phone to see the order and she went out of her way to sort it. Excellent customer ser... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Dumfries
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Unit 1, Cuckoo Bridge Retail Park, Glasgow Road, DG2 9BF, Dumfries, United Kingdom
- 0345 640 7175
4.7
Excellent
122 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 3% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Dumfries store
A massive thank you to Annabelle in the Dumfries store. Excellent service from start to finish.
November 26, 2024
Unprompted review
Customer Service
The lady (Molly) who helped me with my click and collect order was very patient and kind. I was struggling with my phone to see the order and she went out of her way to sort it. Excellent customer service.
November 16, 2024
Unprompted review
Quick online Click & Collect service
Quick online Click & Collect service
Items ready on a trolley by the door!
November 11, 2024
Unprompted review
Annabella looked after us in the paint…
Annabella looked after us in the paint department.
5 out of 5.
Ask for Annabella if you need help.
Celia
November 7, 2024
Unprompted review
Very helpful staff
November 6, 2024
Unprompted review
Phil H was a great help in Dumfries…
Phil H was a great help in Dumfries Homebase! Friendly, polite and helpful as always.
November 6, 2024
Unprompted review
Items ready for collection .assistant…
Items ready for collection .assistant very polite .
October 25, 2024
Unprompted review
Many thanks to Phil for his efficiency
Many thanks to Phil for his efficiency, carefully mixing several tins of paint.
And huge thanks to Annabella for excellent advice on colour and artistic possibilities - and help to get the paint into the car.
I wanted to write two separate reviews but Trustpilot wouldn’t let me.
October 25, 2024
Unprompted review
Helpful Service.
Phil was very helpful and mixed the exact paints I asked for. He was friendly and allowed me to collect a few other items while he mixed the paint. It was very quick and easy.
October 25, 2024
Unprompted review
Click and Collect order
I went in to to collect my order and was back in the car within 5 minutes.
The customer assistant was very friendly and gave first class service.
October 25, 2024
Unprompted review
It was ready to collect when I arrived
It was ready to collect when I arrived
October 23, 2024
Unprompted review
Annabella
Today I went in to the Dumfries store to have some paint mixed and was lucky enough to be served by Annabella.
She was so friendly and helpful. I wasn’t having the best day before I arrived at the store but after chatting with Annabella I left in a much better mood.
She also took her time to show me the colours and ensure I was happy with them etc.
October 23, 2024
Unprompted review
Phil was great
We needed 4 pots of paint in custom colours. Phil came over just off us his lunch break and was really patient talking us through and checking everything.
One of the best instances of customer service I’ve ever had.
October 18, 2024
Unprompted review
5 star staff member
Anna Bella was extremely helpful and friendly. A perfect example for any staff member anywhere.
October 18, 2024
Unprompted review
Easy
Easy. Paid for online, got an email when ready. Went to the collection point and was handed over what I'd ordered, in a box, for easy carrying. I'm pregnant and the lady offered to help me to the car. Excellent service!
October 15, 2024
Unprompted review
Friendly, helpful and informative.
Thank you to Phil who served me at the paint mixing area in Dumfries. He was friendly, helpful and informative. Thanks also to the manager who kindly gave me 20% discount because the paint is for New Abbey Primary. ☺️
October 14, 2024
Unprompted review
Homebase staff
While buying some paint the wife and I were very impressed by the help one of the staff gave us. Annabella was very attentive, polite and made us feel very much at home. Definitely 11 out of 10.
October 8, 2024
Unprompted review
Lots of helpful advice and assistance…
Lots of helpful advice and assistance from Phil selecting wheelbarrows and plants and carrying them out.
October 6, 2024
Unprompted review
Helped by Phil with a paint mix
Phil helped us today at the paint mixing counter and was very helpful and friendly. My experience in the Dumfries store is almost always positive.
October 2, 2024
Unprompted review
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