Homebase - Dumfries Reviews 

If you're getting a kitchen ask for Janet.

Janet is brilliant. She is friendly, enthusiastic, knowledgeable and has great ideas to make the most of your kitchen plan. Nothing is too much trouble and her and she is a credit to the company. I would highly recommend Janet to anyone.

I hope her good service and excellent work ethic is appreciated. It certainly has been by me.

Annabella at Dumfries was incredibly helpful and professional.

Prompt service & helpful staff

The employee who helped me was super friendly. Plus the website is very easy to use for click & collect.

Good pricing, available stock, friendly and helpful staff. Click and collect is a very easy transaction.

Simple and easy to order and uplifted next day

Items delivered but not to my house. Where is my delivery?

Ordering from the website was very straightforward. Got a message later that afternoon to say that it was ready for collection. Went in this morning and within 2 minutes my purchase was brought to me. Excellent service all round. Thank you.

Purchased on line, super quick and easy. Went into the store next day and it was waiting for me.
Excellent

Very easy to order on line & colkect at local store

Wrong items were picked for collection. But assistant in the shop were very helpful and got the correct items brought from store. I was only expecting to take a few minutes to collect order but obviously took much longer, maybe check item number next time.

Very quick from ordering to pick up. In store Holly had my order ready and was very friendly and courteous. Excellent customer service .

Went to collect a keter shed from Dumfries Homebase, touch and go whether it would fit in my car, Phil brought it out for me and together we pushed and pulled, even had to remove some packaging and take out three panels, it then slid in, but we then had the problem of getting the three panels into car, same again,we pushed and pulled, Phil suggested removing headrests and we got them in. Couldn't have done it without his help so big shout out to Phil, excellent customer service

Ordered what I needed online and it was ready for collection within 30 minutes at our local store! Great service!

Very quick & easy click & collect in store

Friendly knowledgeable staff always willing to help, a specific mention for Phil who goes out his way to assist.

Got the tools I was looking for. Only issue is having to include new charger and battery as I already have 6 from others in the powerbase range. Why no option to buy tool alone?

Ordering and collection process was efficient and without problems. Great service and value overall.

I recently bought a garden shed from you. There were a few problems, due to my queries over confusing pricing, and delivery. Consequently the business took quite some time. However, the staff member, Annabella, went above and beyond to help. I didn't think service like that still existed - I see so much of the opposite these days. Her colleague Ziggy also was exemplary.