Website easy to navigate and order. Order placed 8pm so. It expecting anything until next day as store closed but still received text same day saying ready for collection. At store 8:20 and items r... See more
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Just picked up some compost etc from Homebase in East Dereham, Norfolk. The girl on the desk ignored me when I said hello, she needs retraining in customer service. Not a big deal but worth addressin... See more
Paul was brilliant, I came in with an idea and he helped to turn this into a plan! The people at the tills were just as brilliant at getting the prices and letting me know about some minor damage, I d... See more
Unfortunately one of the glass lights shades was broken but I cannot commend Homebase staff too highly for their attitude & efficiency in supplying a replacement. They are a pleasure to deal with. T... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - East Dereham
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Yaxham Road, NR19 1HB, East Dereham, Norfolk, United Kingdom
- 0345 640 7546
4.4
Excellent
109 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Gentleman that helped me with the…
Gentleman that helped me with the lawnmower and the oil very friendly and had a good chat with him
June 20, 2024
Unprompted review
The tiles I ordered arrived broken and…
The tiles I ordered arrived broken and one box missing completely. You did however replace the order quality. The replacement order still had 2 broken tiles in each box but I had enough to finish the job.
June 12, 2024
Reply from Homebase - East Dereham
Hello Nigel,
Thank you for your review, we're sorry that the tiles arrived damaged. We can see that our Customer Service team have resolved this with you but if you have any futher issues please don't hesitate to reach out again.
Kind Regards
Team Homebase
Very helpful staff
I wasn't totally happy with the items I got they just didn't look right. Easily returned to store and got something different. Very helpful staff
June 18, 2024
Unprompted review
Very helpful
Very helpful, friendly, informative and great with the children! Paul was fab - thank you.
June 15, 2024
Unprompted review
Jessie was very pleasant
Jessie was very pleasant, had some paint mixed and she was very sociable and happy in her work.
June 14, 2024
Unprompted review
Paul‘s Plan
Paul was brilliant, I came in with an idea and he helped to turn this into a plan! The people at the tills were just as brilliant at getting the prices and letting me know about some minor damage, I definitely recommend this shop for any DIY or home needs.
June 11, 2024
Unprompted review
On 8/6/24 i visited home base dereham…
On 8/6/24 i visited home base dereham for shelving wood
Was directed straight to the material and Paul offered to cut it to size for me . BRILLIANT.
June 8, 2024
Unprompted review
Brilliant service from Paul
Brilliant service from Paul, a real credit to the business
June 7, 2024
Unprompted review
Super helpful advice re best paint…
Super helpful advice re best paint finish for my project.
June 4, 2024
Unprompted review
5* service from Paul Huxley
Excellent personal service as always from Paul Huxley at your Dereham branch!
June 3, 2024
Unprompted review
Paul was a fabulous help as always
Paul was a fabulous help as always. He's always on hand with a smile and a helpful comment on how to do something.
June 4, 2024
Unprompted review
Paul was very helpful when choosing…
Paul was very helpful when choosing paint and colours. Giving advice and using his knowledge to help us.
June 4, 2024
Unprompted review
Knowledge and quality
Homebase always seems to know what I need when wanting to start a DIY project, they're able to show me the relevant materials and they're always good quality. I was served by Paul and found him very aimable.
June 1, 2024
Unprompted review
On coming to visit Homebase
On coming to visit Homebase, I needed some paint.
I could not find the colour I required, I looked around for a member of staff to help me as I had seen that Homebase colour matched for customers.
A very helpful lady called Jessie, was near this area, I asked if she could help me get the colour of paint I needed.
She explained if I had a colour in mind, she could do that for me, what a relief that was.
She made it a pleasurable experience, very helpful, very knowledgeable.
What a breath of fresh air she was!! A credit to the company.
Thank you Jessie.
May 30, 2024
Unprompted review
Great selection of house plants which…
Great selection of house plants which is what I usually go in for, did have a look around the outside ones too as they have 20% off
May 31, 2024
Unprompted review
Just had the most wonderful service in…
Just had the most wonderful service in your Dereham branch. Paul mixed our paint and was so lovely. Engaged with my little boy with a game of guess the colour that goes in to make our chosen paint. He was very knowledgable about what paint finish we should use too. Such a lovely guy! A total asset to Homebase. Thanks Paul they are lucky to have you!
May 25, 2024
Unprompted review
Jessie was knowledgable about the…
Jessie was knowledgable about the products and very helpful. All together a positive experience.
May 21, 2024
Unprompted review
Always fantastic staff at homebase…
Always fantastic staff at homebase dereham. Mel assisted with loading in to car.
May 18, 2024
Unprompted review
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