Easy to order and quick to be ready to collect. Polite service in store and it was very busy. Knocked off one star as the ceramic pot I'd ordered had a couple of small chips in the rim. It was heavily... See more
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I ordered a B&D Powerfile online for collection at a store, and Homebase took my money. A little later they cancelled my order, so I had to re-order from a different store, further away from home. S... See more
Company replied
The store and staff are great… however I can’t understand how rude the customers that shop in Epsom are they manners are disgraceful. The staff try there best with who they have but it seems never goo... See more
I am happy with my recent experience. I bought a Country Living Kitchen from the Ewell store. I was assisted by Charlie who was knowledgeable, experienced and helpful. The whole process was straightf... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Ewell
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
23 Reigate Road, Ewell, KT17 1PE, Epsom, Surrey, United Kingdom
- 0345 640 7127
4.4
Excellent
169 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tj was very helpful and very…
Tj was very helpful and very knowledgeable and helped me loads with a power base battery
June 28, 2024
Unprompted review
We were served by TJ and Gemma
We were served by TJ and Gemma. It was quite late in the day. They were both super friendly, very professional and absolutely delightful. I rarely see this level of customer service. They are a credit to your company and your shop will be my first port of call next time because of these two great women. They rock!!
June 19, 2024
Unprompted review
Consistently good customer service and…
Consistently good customer service and product range.
June 26, 2024
Unprompted review
Customer Service Recieved
Came into store in Friday to pick out paint. Sam in paint ask me if I need help and was very helpful and polite and took time to help me and was very patient. I had bad wrist and he also help me to car. Great staff member for Homebase
June 21, 2024
Unprompted review
Great service from Catherine! And a very stylish product too!
Thanks Catherine for arranging for my cotswold ceramic pot to be brought down from a high shelf in warehouse and set aside for me to collect! It’s a lovely stylish option, great value - I’ve done my online research and this beats all others!
June 22, 2024
Unprompted review
Homebase Ewell great help TJ
Brilliant service by TJ over and above. Thank you
June 22, 2024
Unprompted review
Great in store when I had a query and…
Great in store when I had a query and ver good delivery service.
May 31, 2024
Unprompted review
Ewell review
Came in on Friday to buy some paint for my living room, sam asked me if I needed any help and recommend some really lovely paints and I feel in love the polished pebble. Sam had a such a great help and had lots of knowledge on paint, and also help me to the car with the paint. Sam did an amazing job.
June 14, 2024
Unprompted review
Excellent service
It was well packed, even it was big package was intact. Fast delivery.Good price and good quality
June 16, 2024
Great service - strange sound
Great service - took my old lawn mower for recycling. New Powerbase 37” ready. Only 3 stars because there is a sporadic sound when the blade rotates which could be sign of a problem. If it’s fine I’ll update my score
Richard Moody
June 19, 2024
Unprompted review
Reply from Homebase - Ewell
Hi Richard,
Thanks for taking the time to leave us a review. We’re so pleased your click and collect experience was great, it’s good to know we’re nailing it! 🔨️ If any problems do persist with the mower please do pop back into store and we will look into this for you.
Many Thanks
Team Homebase
Great experience
Great experience. Went to the Epsom/Ewell branch and Katarzyna was really helpful finding the right garden furniture. Sam & Harrison were legends helping me pack everything into my car - great customer service!
I needed to get garden furniture quickly for an event and if I didn’t have the help from those 3 I probably wouldn’t have bought it.
Homebase, if you’re reading this give them commission / bonus pay.
June 16, 2024
Unprompted review
Item ready within 10 minutes
Item ready within 10 minutes, collection stress free
June 9, 2024
Unprompted review
TJ was very professional
TJ was very professional, warm and helpful when serving me. I would recommend their services anytime.
June 6, 2024
Unprompted review
Helen was very very helpful and…
Helen was very very helpful and friendly in getting my decking stain
June 7, 2024
Unprompted review
Your member of staff,TJ
Your member of staff,TJ.
Despite what should have been an easy exchange, due to your systems, TJ had to search for the transaction to do the exchange. She went above and beyond.
June 6, 2024
Unprompted review
Great selection of products and the…
Great selection of products and the staff are always happy to help especially Helen and Hasan
June 5, 2024
Unprompted review
5 Star quality customer service
Just had to write this review after my 5 star experience at Homebase Epsom. I literally dragged myself in there to choose some paint after a long day at work when suddenly I hear do you need some help! Sam in the paint department helped me choose some colours was very patient and knowledgeable about what I should expect then it didn’t stop was served by a lovely lady Helen at the till. Thank you guys those gestures of kindness went a long way with me . Customer service at its best! :-)
June 5, 2024
Unprompted review
Great customer service!
Had the great pleasure of dealing with Helen…very courteous and helpful
I have shopped here for a number of years and intend to carry on in the future
GW.
June 4, 2024
Unprompted review
I am very disappointed with the…
I am very disappointed with the lawnmower.
The grass was not even that long and
It was constantly switching off.
I had to open it, clean it and trying to figure out what was happening took me all day and at the end I was not able to finish my garden.
June 2, 2024
Unprompted review
Reply from Homebase - Ewell
Hi Catalina,
Thanks for leaving your feedback. We're sorry to hear that you've had an issue with our product. We take quality very seriously, and we would like to investigate this further. A member of the team will be in touch with you directly to gather some more information and try to resolve this with you.
Many Thanks
Team Homebase
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