Easy to order and quick to be ready to collect. Polite service in store and it was very busy. Knocked off one star as the ceramic pot I'd ordered had a couple of small chips in the rim. It was heavily... See more
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I ordered a B&D Powerfile online for collection at a store, and Homebase took my money. A little later they cancelled my order, so I had to re-order from a different store, further away from home. S... See more
Company replied
The store and staff are great… however I can’t understand how rude the customers that shop in Epsom are they manners are disgraceful. The staff try there best with who they have but it seems never goo... See more
I am happy with my recent experience. I bought a Country Living Kitchen from the Ewell store. I was assisted by Charlie who was knowledgeable, experienced and helpful. The whole process was straightf... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Ewell
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
23 Reigate Road, Ewell, KT17 1PE, Epsom, Surrey, United Kingdom
- 0345 640 7127
4.4
Excellent
169 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
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Great like for like electrical product recycle
I purchased a lawn mower click and collect and found the experience stress free and simple, walked in the next day and collected. The very helpful lady told me of the like for like product recycle so left my old mower with her, which saved me queuing at the local recycling plant.
May 31, 2024
Unprompted review
It was brilliant
It was brilliant. Because my old vac/ blower was broken and my new one was milch better
May 28, 2024
Unprompted review
Staff are abrupt and not very helpful
Staff are abrupt and not very helpful. I ordered 10 bags of top soil and wasn't offered any help to take it to my car even though I was clearing struggling.
May 19, 2024
Unprompted review
Reply from Homebase - Ewell
Hi Gretchen,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store manager to review further.
Thanks,
Team Homebase
Ordered a click and collect and got…
Ordered a click and collect and got there a bit earlier than their standard lead time, but the staff were very helpful and went and picked my order straight away so I was only waiting a short time regardless.
May 25, 2024
Unprompted review
Good stock
The staff we interacted with didn't smile or say please or thank you and didn't even ask if we had a Nectar card.
May 22, 2024
Unprompted review
Reply from Homebase - Ewell
Hi Philip,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
We are no longer partnered with Nectar and we are sorry for any disappointment this may cause.
Thanks,
Team Homebase
Simple,& efficient delivery.
Ordered a flymo from Homebase,& as i dont have a car, i paid the extra £5 to have it delivered.
Easy to book on line, was kept informed throughout,& it arrived on the predicted day.
The flymo required some simple assembly.
May 16, 2024
Great customer service
Great customer service. My first time visiting this branch and was happy with the service!
May 19, 2024
Unprompted review
Conor (Ewell) served us and was very…
Conor (Ewell) served us and was very friendly and helpful. Sadly the plants were disappointing and I think they need to pay more attention to their care.
May 19, 2024
Unprompted review
Well done Ewell store
Well done Ewell store! Click & collect makes life easier for us. We needed 6 bags of compost.
Paid this morning and we collected it later today already to go on the trolley to car. Staff hopefully. Thanks
May 11, 2024
Unprompted review
All good
All good, simple ordering online and collecting from friendly staff in our local Homebase.
May 11, 2024
Unprompted review
Unnecessary questioning when returning…
Unnecessary questioning when returning an electric mower - the box was clearly unopened.. kinda being drilled by the cashier ..
plus
The usual long queues!
May 2, 2024
Reply from Homebase - Ewell
Hi there,
We’re sorry you’ve had a disappointing experience. We pride ourselves on our customer service, so we really appreciate you bringing this to our attention. Your feedback has been shared with the store management team to investigate internally. We will contact you directly with regards to the return.
Thanks,
Team Homebase
Ordered a small Bosch shrub shear
Ordered a small Bosch shrub shear. Ordering was a doodle. Got notification all the way through and pick up in shop was very straight forward. Staff was very efficient and friendly. All well done and no complaints at all!
Thank you!
March 4, 2024
Unprompted review
Easy to find item on the website.
Easy to find item. Message to confirm purchase. Notice item ready for collection. Item ready on arrival. All fine.
May 5, 2024
Unprompted review
Staff were very helpful
Staff were very helpful, they gave me the right advice and sold me the right product
May 4, 2024
Unprompted review
Great service.
Every time I order I find it’s so easy. You order and it’s ready within an hour to collect. Lovely friendly helpful staff as well.
May 2, 2024
Unprompted review
Online Click and Collect
Easy online order and items waiting for me when I went to pick them up.
May 2, 2024
Unprompted review
Ordering online was easy
Ordering online was easy. About an hour after I’d ordered, I had a call to explain one item was damaged so they were unable to supply it. But helpfully they agreed to exchange it for another similar one. When I collected the order I had a small refund as the replacement was a bit cheaper. So overall it was very good customer service from Homebase Ewell, which is my general experience of the store over many years. One final thing … the items were much cheaper than Amazon and they were available quicker (although I collected them rather than being delivered).
April 29, 2024
Unprompted review
Click and collect went perfectly
Click and collect went perfectly. No waiting, all ready to go
April 29, 2024
Unprompted review
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