Fast collection time - good collection but WHY put a large sticker across the product when it could have been stuck to the large square label already attached . Had to buy lighter fluid to remove the... See more
Company replied
Location
Switch locationGreat Eastern Square, Station Approach, IP11 7DY Felixstowe, Suffolk, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shopping for battery lawnmower. Wanted additional batteries. Dave was most helpful in sourcing and checking they were correct. Also the lady at checkout at 1745 on Mon 11th Nov was very pleasant and h... See more
Delightfully browsed the Felixstowe store today and ended up buying a few Christmas bits with the assistant of a young lady around Christmas, she was very polite, patient and full of ideas to help in... See more
Although item I wanted was on display I could not find where it was stocked so as to make a purchase. To cut a long story short I co-opted Maya’s help which she gave willingly. She went over and abo... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Felixstowe
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Great Eastern Square, Station Approach, IP11 7DY, Felixstowe, Suffolk, United Kingdom
- 0345 640 7650
4.8
Excellent
153 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice Battery Offer
Had an offer on batteries which saved me some money.
December 8, 2023
Unprompted review
Reply from Homebase - Felixstowe
Hi Brit,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
No hesitation in providing a refund
I bought a dehumidifier at a very good price, for an elderly friend. When I took it round and unpacked it I realized that she wasn't going to be able to use it because she would be able to get down to empty it. Returned it to the store. The staff were very understanding and made no fuss whatsoever about providing me with a refund. Very good customer service.
December 1, 2023
Reply from Homebase - Felixstowe
Hi Chris,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Staff very friendly all ready with…
Staff very friendly all ready with click and collect many thanks
December 7, 2023
Unprompted review
Reply from Homebase - Felixstowe
Hi David,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.