Ordered a garden parasol on line from Homebase to collect at The Range. It said there were 4 in stock. I could not get down to collect it and as my daughter works near the store I sent her all details... See more
Location
Switch locationRetail World, Team Valley Trading Estate, NE11 0BD Gateshead, Tyne & Wear, GB
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See what reviewers are saying
Having met Lisa in the comfort of our own home, she took time to assess our kitchen wish list and to offer advice about the layout. Time was then spent at the showroom looking at different units and... See more
Went into Gateshead, Team Valley store to buy paint, daunting as always as so much choice available now. Approached by Brian B as we obviously looked baffled, he asked what we were looking for then he... See more
Easy to order, even better with the 10% code Homebase sent me. Kept accurately informed throughout when delivery would take place and it happened promptly (next day) as promises. I must add, I know th... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Gateshead
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Retail World, Team Valley Trading Estate, NE11 0BD, Gateshead, Tyne & Wear, United Kingdom
- 0345 640 7219
4.7
Excellent
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and friendly service from Faye at…
Fast and friendly service from Faye at Team Valley Homebase.
May 7, 2024
Unprompted review
Very helpful staff
Very helpful staff, good selection of products .
Served by Faye who helped me find the item I needed.
May 7, 2024
Unprompted review
I wanted a specific Dulux colour from…
I wanted a specific Dulux colour from years ago. Brian B helped me locate the colour, and offered expert advice on the best type of paint to choose for my project.
Nice conversation while the paint was being mixed. Great customer experience overall.
April 26, 2024
Unprompted review
Great service
Thanks very much to David who helped us today! Made the process really easy and made sure we got a good deal which is always much appreciated at the moment.
May 6, 2024
Unprompted review
David was a great help
David was a great help. Lots of helpful information
May 6, 2024
Unprompted review
Served by David
Served by David, very helpful and efficient. Lovely customer service!
May 6, 2024
Unprompted review
Another great experience
Easy to order click and collect online.
Constant updates by text and email.
Staff member very polite, helpful and attentive. A credit to your staff team.
Instantly available when I pressed the bell for assistance.
Always use this branch of Homebase as staff are fantastic every time.
Thanks guys for all of your hard work.
May 4, 2024
Unprompted review
Great customer service and David went…
Great customer service and David went above and beyond to help me. Thank you 10/10
May 5, 2024
Unprompted review
Very helpful
I was assisted my a lovely man named David, who was really helpful and informative, and made my experience so quick and easy.
May 5, 2024
Unprompted review
Very helpful and informed staff
Very helpful staff members who were keen to show me around for exactly what I needed and answer any and all questions. Provided a good breakdown of the essentials I needed as well as helpful extras in case I needed them. Served by Brian B, really knew his stuff.
May 4, 2024
Unprompted review
Brian B was super helpful
Brian B helped me with 5 large bags of bark chipping for the garden. He even loaded them in the boot for me, I was very thankful as I have arthritis in my spine (which he didn’t know about) and he literally saved me from being in pain. He then helped me find something I’d forgotten to pick up back in store, directly taking me to the right product . Really friendly chatty man. It’s experiences like this that make customers want to return. Top bloke. Thank you Brian.
April 30, 2024
Unprompted review
Very efficient service
Very efficient service, helpful and friendly staff.
April 30, 2024
Unprompted review
Quick and easy purchasing online
Quick and easy purchasing online. Used the click and collect service and was a le to purchase my item, get 15% off and collect all within 45 minutes!! Fantastic
May 1, 2024
Unprompted review
Pam couldn’t have been more helpful
Pam couldn’t have been more helpful, understood exactly what I needed and was a star
May 1, 2024
Unprompted review
Click and collect simple
Easy to navigate click and collect and service excellent at collect point
May 1, 2024
Unprompted review
Painting soon. 👍
We visited Homebase Retail World this morning looking for paint. After bit looking around we spoke to Brian B at the Dulux mixing station.
He was very helpful and he mixed some Bathroom paint for us. Thanks to all for help.
April 30, 2024
Unprompted review
Lovely, helpful staff
Homebase is more like your friendly (v.big) corner shop, so accessible on the Team Valley, with everything you need, and lovely staff, happy to help.
April 14, 2024
Unprompted review
The Staff at homebase are very helpful…
The Staff at homebase are very helpful and caring to the customer.
Anthony Small
April 23, 2024
Brian B Who works on the colour station
Brian B Who works on the colour? Mixing station was fantastic. He had a wealth of knowledge and was able to create a paint which was 10 years old.
I was then served by Robson who was efficient and friendly.
April 7, 2024
Unprompted review
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