Ordered a garden parasol on line from Homebase to collect at The Range. It said there were 4 in stock. I could not get down to collect it and as my daughter works near the store I sent her all details... See more
Location
Switch locationRetail World, Team Valley Trading Estate, NE11 0BD Gateshead, Tyne & Wear, GB
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See what reviewers are saying
Having met Lisa in the comfort of our own home, she took time to assess our kitchen wish list and to offer advice about the layout. Time was then spent at the showroom looking at different units and... See more
Went into Gateshead, Team Valley store to buy paint, daunting as always as so much choice available now. Approached by Brian B as we obviously looked baffled, he asked what we were looking for then he... See more
Easy to order, even better with the 10% code Homebase sent me. Kept accurately informed throughout when delivery would take place and it happened promptly (next day) as promises. I must add, I know th... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Gateshead
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Retail World, Team Valley Trading Estate, NE11 0BD, Gateshead, Tyne & Wear, United Kingdom
- 0345 640 7219
4.7
Excellent
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brian was super helpful and went out of…
Brian was super helpful and went out of Hos way to accommodate and meet the price as advertised. He was very very lovely
May 23, 2024
Unprompted review
Great service and attention
Had some difficulty in locating a specific paint colour in the correct size tin but Cameron came to our rescue and not only found exactly what we wanted but also pointed out it was buy one get one half price which was perfect.
Top marks to Cameron for approaching us rather that us having to find someone, a credit to the store!
Also worthy a mention is a Linda on the checkout who was friendly, quick and very professional……thank you to both for a great experience
May 22, 2024
Unprompted review
Brian B was very helpful today much…
Brian B was very helpful today many thanks well appreciated
May 21, 2024
Unprompted review
Great advice from David on Ant…
Great advice from David on Ant treatment and Hose adaptors
May 18, 2024
Unprompted review
Good service
On a recent visit to the Gateshead store I received excellent assistance from Callum, who helped me with some large bags of soil. The staff are always happy to help.
May 11, 2024
Unprompted review
Helpful and friendly Alex
I visited the Team Valley store and spoke to Alex who was on the till. She couldn’t have been more helpful and friendly. She took her time to help me and others around her.
Will be back to see her!
May 13, 2024
Unprompted review
Good deal…
One tin of paint was missing but after a quick call my paint was withe next day x
May 8, 2024
Items were ready
Items were ready. There was no fuss and the woman who served me was most helpful and friendly.
May 13, 2024
Unprompted review
Staff are always so friendly and…
Staff are always so friendly and helpful, I was served by Robson and he was lovely and gave me some gardening tips.
May 11, 2024
Unprompted review
We were helped by an amazing…
We were helped by an amazing assistant,by the name of Luke at the Team valley shop ,this young guy deserves 10 stars he was so helpful to me and my wife 👍
May 12, 2024
Unprompted review
Customer Service
I love your garden centre offers,and your reduced plants that I can nurse back to health.
I'm usually served by Robson in the team valley store.
He is always pleasant and has a smile for everyone, and if he's not to busy we'll have a chat about gardens.
He is a lovely man and a huge asset to the company.
( can't find the order number on my receipt)
May 9, 2024
Unprompted review
Wrong label caused delay
My purchase had been picked but had a different name and order number on the label. It was sorted by a helpful member of staff so, overall, pleased and would use click and collect here again
May 12, 2024
Unprompted review
I needed a strimmer reel and weed…
I needed a strimmer reel and weed killer Brian B took me straight to the product and found the correct type I needed. Even offered to carry the weed killer to the till. That's what I call customer service. Keep up the good work Brian B
May 11, 2024
Unprompted review
Smiley Robson!
Every time I have been into Homebase recently, Robson has been on the till. He is always so cheery and smiley, and is always happy to have a chat. He makes the whole experience so much more enjoyable!
May 11, 2024
Unprompted review
Polite helpful gentleman
Polite helpful gentleman, Robson, on the till. Was able to provide answers to questions we had
May 11, 2024
Unprompted review
Excellent service
Called in to get some compost at 19:30 which I know is a rubbish time when nearly closing but honestly couldn’t fault the staff. David was so helpful and friendly and made our experience quick and easy. Thank you David
May 10, 2024
Unprompted review
Fantastic Team Valley
I visited the Team Valley shop where I was met with an outstanding level of customer service. David &Ben were exteemely polite, efficient and such a pleasure to talk to. Thank you lads for making it such pleasurable experience.
May 6, 2024
Unprompted review
Great service by Brian and Alex …
Great service by Brian and Alex when getting a propane gas refill, very fast and efficient
May 9, 2024
Unprompted review
Easy to park and easily found Collect…
Easy to park and easily found Collect desk.
Order ready to collect.
May 8, 2024
Unprompted review
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