Not the product I ordered. It has been substituted with another product I would have rejected if I had been consulted. I stay too far from store to bother to return them. I’m not sure if this was... See more
Company replied
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Not the product I ordered. It has been substituted with another product I would have rejected if I had been consulted. I stay too far from store to bother to return them. I’m not sure if this was... See more
Company replied
No Homebase near us so we drove to 25 miles to Glasgow store to see an advertised patio set. It was too big to fit in the car - very disappointing and the store could not arrange delivery but an... See more
I have purchased a lot from Homebase and will do again but I was just a little upset that I picked the black and white coat hangers and when I arrived I was given all white ones , all 40 of them .(... See more
Company replied
Ordered the matara rattan garden sofa for a click and collect. Lewis brought it to my car and helped unload. With the box being too large to fit he offered to stay and help put all the individual item... See more
Written by the company
Written by the company

Auldhouse Retail Park Road, Pollokshaws, G43 1AP, Glasgow, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No hassle on pick up very quick response .
It was easy ordering from Homebase and was delivered on time. Another item I wanted was out of stock and Homebase texted me to let me know it was back in stock, so thank you for that. I’m delighted with my cabinet and tv stand. Will definitely use Homebase again.
Ordered new lamp shade glass
Pendant and bulb the other was easy to make online and collection smears simple
would recommend to anyone
Steven
Ordered clever cubes storage shelves. Quick to pick up, no hassle, and the assistant put them in the car for us. Really helpful.
Item was in stock and ordered late afternoon to collect. First thing next morning I was greeted on arrival, gave details and left with it within three minutes. It was cheaper than the main rival and I got a further 10% off by signing up for news of offers.
Easy click and collect purchase which was ready in under an hour. Very efficient. It was also much cheaper to do click and collect than it would have been to purchase in person in the store.
Was in the store to-day young lady assistant had a very tiresome customer complaing about her paint tin opening. Young assistant was very profesional at all times with lady even under great duress. She,s a credit to Homebase
Easy to order quick delivery and £6delivery charge is great
Amazing. Thank you to Ryan for his help and assistance
Really appreciated
Professional friendly customer service on the phone and in person when collecting my order.
Great staff at the Pollokshaws store.
Thank you.
Really good deal on Dulux paint. Click and collect no problem-took 2mins.
My order was delivered on time and I was happy with my purchase. I bought two cushions.
Ordered online and within minutes got email to collect anytime. Items were waiting on my arrival, very pleasant assistant and it was a seamless transaction from start to finish.
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