Company selling broken photo frames and hide it skillfully. After I discovered it 5 mins after payment the staff reject to exchange. At bargain price doesn’t mean customer accept defective goods and b... See more
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See what reviewers are saying
Came in for help with paint. Callum at the paint desk could not be more helpful. Made us feel very valued as customers, even though he was really busy, no question we asked was too much trouble and wa... See more
I cannot but give top marks to the 2 gentlemen who made my paint shopping at Homebase Feltham today an absolute joy. Cullum and the manager James ensured I was well received, respected, advised proper... See more
I called the Homebase in Twickenham Road to ask for some advice on a mirror fitting and spoke to Tanya, I subsequently went down there and Tanya and Anna were very helpful. Anna not only solved my... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Hanworth
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Twickenham Road, TW13 6EZ, Feltham, Middlesex, United Kingdom
- 0345 640 7079
4.4
Excellent
127 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
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Quick and easy
January 5, 2024
Unprompted review
Advised they were ready to collect and…
Advised they were ready to collect and ready at collection point when I went to pick them up.
January 5, 2024
Unprompted review
Good Service
As usual order was ready to pick up promptly and staff were helpful.
December 27, 2023
Unprompted review
Reply from Homebase - Hanworth
Hi Anthony,
Thanks for the great feedback! So pleased to hear you had a great experience in store! It'd be amazing if you could let us know which store you visited so we can get this passed over to them 😊
Team Homebase
Complete lack of staffing
I have visited Hanworth Homebase twice in the past couple of weeks and have had a really bad experience both times.
Went there last week and all I needed was to get a light switch, for some reason, the £12 light switch was locked onto the rack so I couldn't get it. I walked around the shop 6 times and could not find a single member of staff, only one person on the tills and a security guard. I would advise not locking half the products away if you aren't going to provide the staff necessary to get the products off...
Finally found someone and he was incredibly rude for no reason when I asked for help. I then had to stand at the tills for 10 minutes whilst the till staff tried to get someone over. All in all, buying a light switch took 45 minutes...
The second time I went I needed to buy a Christmas tree. My family had purchased one from the same branch a week ago, £25 for a 6-foot tree. It seems as it's getting closer to Christmas, your company is trying to scam people out of their money as the same tree was now £47. Whilst trying to find out the price (as there was no info) we had to chase around the store AGAIN, not able to find staff members. Then going through three different staff members as not one of them was able to tell me the price of a damn tree.
It's like ya'll aren't even trying to sell your products
December 18, 2023
Unprompted review
Reply from Homebase - Hanworth
Hi there,
Thank you for taking the time to leave your review, we're sorry to hear that your time in store was not as smooth as we would expect it to be. We will pass your feedback on to the relevant management teams.
Team Homebase
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