No message sent to say order ready to collect. Store phone not answered multiple times & communication via website impossible as the bot couldn't find the order.
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Bought 2 pieces from Homebase, Rattan Sideboard (home delivered) & Rattan Bedside Table (click & collect). Could not be happier with my purchases. They fit beautifully and better than expected. Took a... See more
It was so straight forward made enquiries last Sunday had a proper measure from the sales lady on Wednesday had a kitchen fitter out on Thursday with dates and price paid for the kitchen today. Sorte... See more
Misleading pricing labeling. Products had price on. And a big sign saying 20% off. The sign implies original price and you get 20% off. Once at the till we found this was an already discounted pr... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Harlow
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Edinburgh Way,, CM20 2TN, Harlow, Essex, United Kingdom
- 0345 640 7802
4.7
Excellent
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 3% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No message sent to say order ready to…
No message sent to say order ready to collect. Store phone not answered multiple times & communication via website impossible as the bot couldn't find the order.
January 14, 2025
Unprompted review
We have not bought a bathroom suite for…
We have not bought a bathroom suite for several years. Denice was very well informed and very professional. She engaged with us well and understood what we wanted to do with our bathroom. Denice was able to guide us through the whole process and made everything so much easier for us.
November 4, 2024
Unprompted review
Easy to order and easy to collect.
Easy to order and easy to collect.
October 28, 2024
Unprompted review
Lovly table good size delivery ok…
Lovly table good size delivery ok expect it was lucky we had neighbours with a trolly as no support in getting itam inside
October 12, 2024
Great service
Purchased what I wanted today, just on the odd occasion stock items have run out, and you can't get what you want. Staff very polite and courteous. Love the large car park at Edinburgh Way.
September 30, 2024
Unprompted review
Staff was very friendly and helpful the…
Staff was very friendly and helpful the lady was amazing!
September 30, 2024
Unprompted review
Ordered at 3am Sunday morning collected…
Ordered at 3am Sunday morning collected my 2 tins of paint at 11am that morning 2 2.5ltrs 1 half price plus an extra 10% off what’s not to like 😃
September 29, 2024
Unprompted review
Ordered water softener salt on line for…
Ordered water softener salt on line for click and collect. Was ready for pickup very quickly. A staff member very obligely lifted it into my car.
September 25, 2024
Unprompted review
Easy pick up very helpful staff thank…
Easy pick up very helpful staff thank you
September 21, 2024
Unprompted review
Great choice
Great choice, value for money, great offers for some products, friendly service, and great customer service.
September 21, 2024
Unprompted review
Thankyou to Homebase in Harlow.
I went to Homebase in Harlow and needed advice on paint and was given excellent advice by Clive and Ella. Thanks to Homebase and its helpful staff.
September 16, 2024
Unprompted review
In stock fast & polite check out
September 21, 2024
Unprompted review
Great Service
Really enjoy visiting the Harlow site, all the staff are friendly and welcoming. Harry at the till was great, offered a pack of 5 gloves for £5 however I just bought some recently. Will definitely grab them next time!
September 21, 2024
Unprompted review
Great service by Grace, Harlow store.
We were served by Grace at the Harlow store. Very friendly and helpful. 10/10
September 15, 2024
Unprompted review
Location 0150 Harlow.
At location 0150 Harlow the manager was both friendly and immediately accomodating and helpful.
We returned a quantity of unused paint that had been ordered online.
September 16, 2024
Unprompted review
Excellent service all round.
I was looking for a front door mat and a cork bath mat. After wandering around the store I found a Homebase employee and asked him where the front door mats were, he kindly walked me to where they were, unfortunately I didn’t get his name. I chose my mat, there were no cork bath mats, so I went to pay for my front door mat. I was served by Harry who was extremely polite and courteous, so I was entirely happy with my shopping experience. It’s just a shame there were no cork bath mats.
September 14, 2024
Unprompted review
The quality of your goods is not as good as they used to be
The quality of your goods is not as good as it used to be. Curtain rail brackets you supplied did not have the screw holes drilled in them straightly. This meant they could not be used properly.
August 21, 2024
Unprompted review
Reply from Homebase - Harlow
Hi Lawrence,
We’re sorry for any disappointment and would like to see how we can resolve this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Orderd said collected I eater have
Orderd said collected I eater have. Contacted them theyvtreid ringing once .I've tried endless times jo awnser still not recieved item
September 4, 2024
Reply from Homebase - Harlow
Hi there,
Thanks for bringing this to our attention. We’re sorry to hear you're not happy with the product. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) if you would like to discuss this further.
Team Homebase
Item required in stock at good price
Item required in stock at good price, service excellent at pay point, served by Susan
September 2, 2024
Unprompted review
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