No message sent to say order ready to collect. Store phone not answered multiple times & communication via website impossible as the bot couldn't find the order.
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See what reviewers are saying
Bought 2 pieces from Homebase, Rattan Sideboard (home delivered) & Rattan Bedside Table (click & collect). Could not be happier with my purchases. They fit beautifully and better than expected. Took a... See more
It was so straight forward made enquiries last Sunday had a proper measure from the sales lady on Wednesday had a kitchen fitter out on Thursday with dates and price paid for the kitchen today. Sorte... See more
Misleading pricing labeling. Products had price on. And a big sign saying 20% off. The sign implies original price and you get 20% off. Once at the till we found this was an already discounted pr... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Harlow
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Edinburgh Way,, CM20 2TN, Harlow, Essex, United Kingdom
- 0345 640 7802
4.7
Excellent
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
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Denice Jennings was our consultant and…
Denice Jennings was our consultant and made choosing and designing the kitchen a straightforward and enjoyable experience. I was more than happy with the results and she was very helpful and knowledgeable of the products available. An excellent consultation.
April 21, 2024
Unprompted review
Thanks to Lisa and Gary at the Harlow…
Thanks to Lisa and Gary at the Harlow store this week who spent ages trying to get me the right paint colour - so friendly and helpful
April 18, 2024
Unprompted review
Efficient online service
April 13, 2024
Polite and helpful
Susan who served me was very polite and quickly summoned help to take the compost I had bought to my car and load it for me.
April 15, 2024
Unprompted review
Good value/price
April 12, 2024
Unprompted review
Polite and helpful staff who assist you!
April 7, 2024
Unprompted review
The staff were friendly and helpful
The staff were friendly and helpful. One of my items was slightly damaged and a discount was offered when I pointed this out
April 5, 2024
Unprompted review
chose Homebase over other stores…
chose Homebase over other stores because I generally receive a better service
March 27, 2024
Unprompted review
Harlow Home Base staff always lovely
Harlow Home Base staff always lovely
Love love love my pots!!!
April 1, 2024
Unprompted review
Friendly Harlow Homebase
Dropped in to Harlow Homebase this week and had 3 great interactions with such helpful staff. Susan at the desk, a gentleman who came across to us to help when he could see we were looking for something and the lady outside who pointed us to another item. All so friendly and smiley. Seems a nice place.
March 27, 2024
Unprompted review
Very helpful customer assistants…
Very helpful customer assistants working on the paint section. We have a new bathroom and wanted a paint to match the bath panel. One assistant scanned the panel to produce a match pot. When we returned, having checked the colour to be an exact match, another assistant explained about the different types of paint we could use and how the reflective qualities would be different.
March 21, 2024
Reply from Homebase - Harlow
Hi Rosie,
Thank you for your review.
Kind Regards
Team Homebase
Very friendly and helpful assistance
Very friendly and helpful assistance
March 25, 2024
Unprompted review
Polite and friendly lady
Polite and friendly lady. I wish all your staff were like this lovely person.
March 25, 2024
Unprompted review
Such a friendly bunch at Harlow
Such a friendly bunch at Harlow, the ladies on customer service were a dream and the lady (Grace) that served us was also pleasant.
Thanks for the advice on the floor tile outdoor paints ladies.
March 24, 2024
Unprompted review
The kindest man
I was having a really bad day and I had no idea what bathroom tap I should get. I asked for some help and I have never been so grateful! Alan was fantastic and really restored my faith in humanity. Thank you so very much!
March 19, 2024
Unprompted review
Looking to match paint for the kitchen…
Looking to match paint for the kitchen appliances, Grace provided great service and was friendly and helpful.
The paint matching was spot on and the finished colour looks great.
February 4, 2024
Unprompted review
Committed, resourceful staff
I ordered 6 bags of compost, click & collect. Leanne phoned to say the store were running out of this product and offered a package that gave me a better deal. She was committed, helpful and imaginative a joy to work with.
March 14, 2024
Unprompted review
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