Homebase - Haverfordwest Reviews 

286
TrustScore 5 out of 5

4.8

Springfield Retail Park, fishguard road, SA61 2PY Haverfordwest, GB


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Rated 3 out of 5 stars

Ordering in store was ridiculous as staff at customer service couldnt order the goods I wanted..apparently the manager had to, I was told to comeback in the afternoon...I returned and the new staff... See more

Company replied

Rated 5 out of 5 stars

Carl was extremely helpful when colour matching the paint for our bathroom. He had lots of suggestions and lots of knowledge. Thank you!

Rated 5 out of 5 stars

Had an issue over some Direct to Metal paint, unfortunately after applying as many as 6 coats it didn't live up to it's 'Does exactly what it says on the tin' phrase so needed to return it. Phoenix an... See more

Rated 2 out of 5 stars

The items I received were great. However, two items reserved were not available. I'm now expected to order with a £6 delivery fee for two medium sized baskets to complete the set. No recognition for a... See more

Company replied


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

About Homebase - Haverfordwest

Written by the company

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Springfield Retail Park, fishguard road, SA61 2PY, Haverfordwest, United Kingdom

  • 0345 640 7881

4.8

Excellent

TrustScore 5 out of 5

286 reviews

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Replied to 52% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(286)

805 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mixed paint

Me and my wife were trying to find a colour for our hallway. Carl said he could match the colour we wanted and mixed it in dulux heritage. Perfect result hallway looks stunning

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service from phoenix…

Amazing customer service from phoenix this afternoon. Went above and beyond for me as im new to the area and first time in store. Helped beyond measure to get what I needed and would recommend to all family and friends for a visit. Thanks again phoenix!

July 12, 2024
Unprompted review
Rated 2 out of 5 stars

Missing click&collect items = charged delivery

The items I received were great. However, two items reserved were not available. I'm now expected to order with a £6 delivery fee for two medium sized baskets to complete the set. No recognition for a 56 mile round trip. Thanks Homebase 😕

July 11, 2024
Unprompted review
Homebase - Haverfordwest logo

Reply from Homebase - Haverfordwest

Hi Jo,

Thank you for your review, we're sorry that the items were not available when you went to Click and Collect. We're sorry for any inconvenience caused.

Kind Regards

Team Homebase

Rated 5 out of 5 stars

Excellent service

Once again Carl at Homebase Haverfordwest did us proud. His commitment to meeting our needs is tireless. We’ve provided him with a range of challenges which he’s resolved perfectly for us every time. Diolch Carl!

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Sarah was so helpful

Sarah was so helpful - brought me a trolley and got a colleague to help me get my purchases to the car. Very friendly and great service, would totally recommend.

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Went in to get some paint mixed and was…

Went in to get some paint mixed and was served by Carl and his knowledge and advice was extremely helpful. It’s not the first time Carl has helped us and gave us advice he’s always gone above and beyond to make sure we use the correct paint and advice on prep work.

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

My experience at Pembrokeshire Homebase…

My experience at Pembrokeshire Homebase is amazing. The customer service is the main reason I choose to use Homebase for personal and business use. I am always welcomed with a happy attitude and a friendly smile. I am always helped when needed. Spoken to with respect and always leave there feeling amazing and look forward to going back for more supplies

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely, helpful staff

I was looked after by a lovely assistant called Sarah who made no fuss about helping me with my difficulty whatsoever. Sarah was wonderfully friendly which made my visit to Homebase easy and stress-free. Thank you.

June 26, 2024
Unprompted review

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