Ordering in store was ridiculous as staff at customer service couldnt order the goods I wanted..apparently the manager had to, I was told to comeback in the afternoon...I returned and the new staff... See more
Company replied
Springfield Retail Park, fishguard road, SA61 2PY Haverfordwest, GB
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Ordering in store was ridiculous as staff at customer service couldnt order the goods I wanted..apparently the manager had to, I was told to comeback in the afternoon...I returned and the new staff... See more
Company replied
Carl was extremely helpful when colour matching the paint for our bathroom. He had lots of suggestions and lots of knowledge. Thank you!
Had an issue over some Direct to Metal paint, unfortunately after applying as many as 6 coats it didn't live up to it's 'Does exactly what it says on the tin' phrase so needed to return it. Phoenix an... See more
The items I received were great. However, two items reserved were not available. I'm now expected to order with a £6 delivery fee for two medium sized baskets to complete the set. No recognition for a... See more
Company replied
Written by the company
Written by the company

Springfield Retail Park, fishguard road, SA61 2PY, Haverfordwest, United Kingdom
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This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 2 weeks
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Carl was extremely helpful when colour matching the paint for our bathroom. He had lots of suggestions and lots of knowledge. Thank you!
Staff really helpful, so straight forward collection
THE best staff! Even though the shop is closing down, the staff were as friendly and helpful as always. I really hope that The Range takes them all on as part of the package - the same staff have been in Homebase for ages, some for 17 years - they deserve to continue.
Everything is always easy to find at a good price, and the checkout staff are always very helpful and polite.
We always receive a good service in Home Base, Haverfordwest. However, we would like to thank the lovely Anna for help and assistance yesterday. As usual she was frendly, efficient and professional.
Had very friendly and helpful informative advise from Carl for paint mixing , will definitely use this service again.
Had an issue over some Direct to Metal paint, unfortunately after applying as many as 6 coats it didn't live up to it's 'Does exactly what it says on the tin' phrase so needed to return it. Phoenix and Hugh were very helpful and reasonable and authorised then processed the refund, thankyou. Alternative then purchased!
Jess and phoenix where helpful and polite. Thanks for the help.
Ordered online to be picked up at store. Kept informed through the process and received texts to arrange for pickup. At store the service was good and the person who brought the item out offered to take it to the car which was courteous and respectful. Overall really good service.
I visited homebase to purchase 2 potted Christmas trees and found Tom in the garden centre extremely helpful. The trees were very heavy for me he offered to take them out to my car, he didn't hesitate to help immediately and get them into my small car, he was careful not to damage the trees or make unnecessary mess in my car, I was so grateful for his help What a pleasant kind caring member of staff a credit to your team.
Excellent advise and customer service. Couldn't be more helpful, friendly and enthusiastic.
I had a number of things to get which I had initially considered ordering online and getting delivered. I live alone and the combination of items were heavy. However as I was near the store I went to see what I could pick up myself. Due to the really helpful staff, Margaret, Anna and Ben, I got everything I needed. Help was given to pick up the items and take to my car. Warehouse checked for another item. It was a very pleasant experience.
Excellent service and good knowledge on paint. Really helped with feedback on types of paint to use
My purchase was ready and waiting for me already loaded on a trolley.
The lady behind the counter had itball in hand with a smile.
Great customer service from Anna, thank you. Anna was very knowledgeable and helpful :)
Very helpful when we had a problem with an overcharge from about 6 months ago, but spoke with Phoenix and they helped us sort out the problem quickly thank you.
Carl yet again smashed it with the heritage paint thank you sir.
This is the only place you will go locally and get the help you receive from Carl with regards to paint very helpful knowledgeable on the brand will go out of his way to help
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