Homebase - Haverfordwest Reviews 

286
TrustScore 5 out of 5

4.8

Springfield Retail Park, fishguard road, SA61 2PY Haverfordwest, GB


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Rated 3 out of 5 stars

Ordering in store was ridiculous as staff at customer service couldnt order the goods I wanted..apparently the manager had to, I was told to comeback in the afternoon...I returned and the new staff... See more

Company replied

Rated 5 out of 5 stars

Carl was extremely helpful when colour matching the paint for our bathroom. He had lots of suggestions and lots of knowledge. Thank you!

Rated 5 out of 5 stars

Had an issue over some Direct to Metal paint, unfortunately after applying as many as 6 coats it didn't live up to it's 'Does exactly what it says on the tin' phrase so needed to return it. Phoenix an... See more

Rated 2 out of 5 stars

The items I received were great. However, two items reserved were not available. I'm now expected to order with a £6 delivery fee for two medium sized baskets to complete the set. No recognition for a... See more

Company replied


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

About Homebase - Haverfordwest

Written by the company

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Springfield Retail Park, fishguard road, SA61 2PY, Haverfordwest, United Kingdom

  • 0345 640 7881

4.8

Excellent

TrustScore 5 out of 5

286 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(286)

698 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

THE best staff

THE best staff! Even though the shop is closing down, the staff were as friendly and helpful as always. I really hope that The Range takes them all on as part of the package - the same staff have been in Homebase for ages, some for 17 years - they deserve to continue.

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

Happy Shoppers

We always receive a good service in Home Base, Haverfordwest. However, we would like to thank the lovely Anna for help and assistance yesterday. As usual she was frendly, efficient and professional.

November 9, 2024
Unprompted review
Rated 5 out of 5 stars

Fast, helpful, assistance regarding refund

Had an issue over some Direct to Metal paint, unfortunately after applying as many as 6 coats it didn't live up to it's 'Does exactly what it says on the tin' phrase so needed to return it. Phoenix and Hugh were very helpful and reasonable and authorised then processed the refund, thankyou. Alternative then purchased!

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered online to be picked up at…

Ordered online to be picked up at store. Kept informed through the process and received texts to arrange for pickup. At store the service was good and the person who brought the item out offered to take it to the car which was courteous and respectful. Overall really good service.

November 1, 2024
Rated 5 out of 5 stars

Kind caring member of staff

I visited homebase to purchase 2 potted Christmas trees and found Tom in the garden centre extremely helpful. The trees were very heavy for me he offered to take them out to my car, he didn't hesitate to help immediately and get them into my small car, he was careful not to damage the trees or make unnecessary mess in my car, I was so grateful for his help What a pleasant kind caring member of staff a credit to your team.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

I had a number of things to get which I had initially considered ordering online and getting delivered. I live alone and the combination of items were heavy. However as I was near the store I went to see what I could pick up myself. Due to the really helpful staff, Margaret, Anna and Ben, I got everything I needed. Help was given to pick up the items and take to my car. Warehouse checked for another item. It was a very pleasant experience.

October 19, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful when we had a problem with an overcharge from about 6 months ago, but spoke with Phoenix and they helped us sort out the problem quickly thank you.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Carl yet again smashed it with the…

Carl yet again smashed it with the heritage paint thank you sir.
This is the only place you will go locally and get the help you receive from Carl with regards to paint very helpful knowledgeable on the brand will go out of his way to help

October 22, 2024
Unprompted review

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