Ordering in store was ridiculous as staff at customer service couldnt order the goods I wanted..apparently the manager had to, I was told to comeback in the afternoon...I returned and the new staff... See more
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Springfield Retail Park, fishguard road, SA61 2PY Haverfordwest, GB
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Ordering in store was ridiculous as staff at customer service couldnt order the goods I wanted..apparently the manager had to, I was told to comeback in the afternoon...I returned and the new staff... See more
Company replied
Carl was extremely helpful when colour matching the paint for our bathroom. He had lots of suggestions and lots of knowledge. Thank you!
Had an issue over some Direct to Metal paint, unfortunately after applying as many as 6 coats it didn't live up to it's 'Does exactly what it says on the tin' phrase so needed to return it. Phoenix an... See more
The items I received were great. However, two items reserved were not available. I'm now expected to order with a £6 delivery fee for two medium sized baskets to complete the set. No recognition for a... See more
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Written by the company

Springfield Retail Park, fishguard road, SA61 2PY, Haverfordwest, United Kingdom
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We came here for interior paint and were enthousiastically advised by Carl to go for the new Delux heritage paint. It’s really nice seeing someone talking passionately about paint. We used to go to Rabart and Pembrokeshire paints but now we prefer to see Carl. He hand-mixed the two colours for us and we’re over the moon with the result. It’s much better paint than Farrow & Ball or any other brand we have used (and we have used a fair few!).
We are so very lucky to have such lovely staff in the Haverfordwest branch. All are excellent, though one shines even more brightly than the others and that is Becky. Her manner with the customers is exceptional, making me think that her talents are wasted in retail. She is unfailingly cheerful and smiling, even, I would expect, with those customers who push the staff to their limits; I have myself witnessed that such customers do unfortunately exist. Even the Homebase staff say how outstandingly lovely she is. Becky will be a credit to any future employer and I wish her the very best. May she go from strength to strength and find a post that enables her to reach her true potential. The sky is the limit!
From an ex-teacher who also worked in careers’ advice for many years.
Phoenix and Jess were extremely helpful !
First time using click and collect - such a simple and fast service
Carl was super helpful today, he mixed the paint for us and really involved my daughter in the process. He was fab!
Super paint mixing service, good helpful advice from Carl. Thankyou Carl
Absolute diamond. Great service, top advice with regards to colour matching paint, and best products to use for different surfaces
Fantastic advice & helpful. Carl let my son press the mixer button which he loved.
Really helpful lady called Andrea sorted us out with the planning etc what we needed for a bathroom . Would recommend Andrea if you are in Homebase in Haverfordwest as she is brilliant. .
Just walk to counter stuff was all ready
So collected it a left could not have been easier
Excellent service provided by Phoenix. They are always incredibly friendly and helpful and nothing ever seems as though it is too much trouble. It's always a pleasure to be served by them.
Carl was super helpful and made the process of finding the right paint for me a lot easier! He’s very knowledgeable and took the time to show me what the paint looks like and how much I would need . Defo recommend and he needs a raise :-)!
Carl was very knowledgeable, friendly and helpful
We needed a colour exchange with paint and ended up having colour match done with Carl. He was so helpful and honest and had good banter with us. Just what you need. Will be back for another mix soon!
We ordered extra cupboards and worktops to extend our existing Homebase kitchen. Thank you Andrea once again for your thorough and efficient service.
PHOENIX WAS VERY FRIENDLY AND HELPFUL!
Got what I wanted, store is always clean and tidy. Served by Phoenix several times on the till, always smiles and is cheerful and helpful. Great service
We went into the store today looking for paint for 4 rooms in our cottage. Carl served us and he was so helpful. Nothing was too much trouble and he took time, without hurrying us, to look at our options and offer invaluable advice. Carl certainly knows all about the products he had to offer. Everything was recorded and written down for us so that when we left with various test samples we would know what to ask for when we return.
Carl made what could have been a very arduous task a lot more pleasant. Thank you so much Carl.
Angela Young helped us to design an extension to the kitchen in our new home. She matched the existing kitchen, maximized savings and suggested design features that we hadn't considered. She provided an excellent design service.
Ben helped me select 2 of the items I purchased, an Electric Planer and a Powerbase 20 Cordless combi Drill. He took time to open the cabinet that they were stored in and demonstrated how they would be used.
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