Homebase - Haverfordwest Reviews 

286
TrustScore 5 out of 5

4.8

Springfield Retail Park, fishguard road, SA61 2PY Haverfordwest, GB


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Rated 3 out of 5 stars

Ordering in store was ridiculous as staff at customer service couldnt order the goods I wanted..apparently the manager had to, I was told to comeback in the afternoon...I returned and the new staff... See more

Company replied

Rated 5 out of 5 stars

Carl was extremely helpful when colour matching the paint for our bathroom. He had lots of suggestions and lots of knowledge. Thank you!

Rated 5 out of 5 stars

Had an issue over some Direct to Metal paint, unfortunately after applying as many as 6 coats it didn't live up to it's 'Does exactly what it says on the tin' phrase so needed to return it. Phoenix an... See more

Rated 2 out of 5 stars

The items I received were great. However, two items reserved were not available. I'm now expected to order with a £6 delivery fee for two medium sized baskets to complete the set. No recognition for a... See more

Company replied


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

About Homebase - Haverfordwest

Written by the company

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Springfield Retail Park, fishguard road, SA61 2PY, Haverfordwest, United Kingdom

  • 0345 640 7881

4.8

Excellent

TrustScore 5 out of 5

286 reviews

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4.8

All reviews

(286)

763 reviews in the last 12 months

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Rated 5 out of 5 stars

Carl is your man for interior paint

We came here for interior paint and were enthousiastically advised by Carl to go for the new Delux heritage paint. It’s really nice seeing someone talking passionately about paint. We used to go to Rabart and Pembrokeshire paints but now we prefer to see Carl. He hand-mixed the two colours for us and we’re over the moon with the result. It’s much better paint than Farrow & Ball or any other brand we have used (and we have used a fair few!).

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

We are so very lucky to have such…

We are so very lucky to have such lovely staff in the Haverfordwest branch. All are excellent, though one shines even more brightly than the others and that is Becky. Her manner with the customers is exceptional, making me think that her talents are wasted in retail. She is unfailingly cheerful and smiling, even, I would expect, with those customers who push the staff to their limits; I have myself witnessed that such customers do unfortunately exist. Even the Homebase staff say how outstandingly lovely she is. Becky will be a credit to any future employer and I wish her the very best. May she go from strength to strength and find a post that enables her to reach her true potential. The sky is the limit!

From an ex-teacher who also worked in careers’ advice for many years.

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Carl was brilliant!

Carl was super helpful today, he mixed the paint for us and really involved my daughter in the process. He was fab!

September 29, 2024
Unprompted review
Rated 5 out of 5 stars

Carl

Absolute diamond. Great service, top advice with regards to colour matching paint, and best products to use for different surfaces

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service provided by Phoenix

Excellent service provided by Phoenix. They are always incredibly friendly and helpful and nothing ever seems as though it is too much trouble. It's always a pleasure to be served by them.

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Carl was super helpful!

Carl was super helpful and made the process of finding the right paint for me a lot easier! He’s very knowledgeable and took the time to show me what the paint looks like and how much I would need . Defo recommend and he needs a raise :-)!

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Paint crisis

We needed a colour exchange with paint and ended up having colour match done with Carl. He was so helpful and honest and had good banter with us. Just what you need. Will be back for another mix soon!

September 27, 2024
Unprompted review
Rated 4 out of 5 stars

Kitchen order

We ordered extra cupboards and worktops to extend our existing Homebase kitchen. Thank you Andrea once again for your thorough and efficient service.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Got what I wanted

Got what I wanted, store is always clean and tidy. Served by Phoenix several times on the till, always smiles and is cheerful and helpful. Great service

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

We went into the store today looking…paint

We went into the store today looking for paint for 4 rooms in our cottage. Carl served us and he was so helpful. Nothing was too much trouble and he took time, without hurrying us, to look at our options and offer invaluable advice. Carl certainly knows all about the products he had to offer. Everything was recorded and written down for us so that when we left with various test samples we would know what to ask for when we return.
Carl made what could have been a very arduous task a lot more pleasant. Thank you so much Carl.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent kitchen design service

Angela Young helped us to design an extension to the kitchen in our new home. She matched the existing kitchen, maximized savings and suggested design features that we hadn't considered. She provided an excellent design service.

September 26, 2024
Unprompted review

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