Spot on service as usual.. such a shame Homebase is closing… local store staff are great, they have been let down by the “suits” in the offices as per usual.. prices are high yes compared to rivals bu... See more
Location
Switch locationKnaves Beech Business Centre, Loudwater, HP10 9QR High Wycombe, Buckinghamshire, GB
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See what reviewers are saying
A few weeks before Christmas, I visited the Homebase store in Loudwater, High Wycombe, and had the pleasure of being assisted by David in the paint section. David was exceptionally polite, knowle... See more
The Kitchen designer, Emad at High Wycombe branch was very helpful and proactive, He visited our home to measure on the same day and three days later we went in to look at the design, we were able to... See more
Made an online order. Chose click and collect at Loudwater High Wycombe Order confirmed within minutes Collected well within an hour. Whilst collecting purchased four bags of blue slate which were... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - High Wycombe
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Knaves Beech Business Centre, Loudwater, HP10 9QR, High Wycombe, Buckinghamshire, United Kingdom
- 0345 640 7537
4.3
Excellent
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would like to say a big thank you to…
Would like to say a big thank you to Richard, Chris and Matt at the Homebase High Wycombe. Exceptional service by the staff. The best customer service I have experienced for a long time. Thank you for getting the very big product into my car safely. Most of all thank you for being so kind with me son who has special needs. Their patience and kindness was very much appreciated. Thank you again, a very happy customer.
August 14, 2024
Unprompted review
Ready for collection
The purchase was ready and waiting for me to collect as advised and is exactly what I wanted. The member of staff looked troubled, maybe she needs better support and would be more engaging with her customers.
August 13, 2024
Unprompted review
You didn’t have the tester in stock…
You didn’t have the tester in stock even though the system stated you did so you mixed up a sample instead which is to be commended.
August 12, 2024
Unprompted review
Great service
Very easy ordering - availability, prices etc.
No fuss, helpful and friendly staff.
August 9, 2024
Unprompted review
Friendly helpful staff
Friendly helpful staff. Product looks exactly what we hoped for. Yet to construct sun loungers. 2 ordered message left as only 1 boxed the other was the display one, the latter was dismantled very quickly and ready for collection for our trip.
August 8, 2024
Unprompted review
Ok just ok
Didn't find the staff very friendly. Had to phone to find out where my click and collect is
July 31, 2024
Reply from Homebase - High Wycombe
Hi Daniel,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Easy return process
The product was not quite as expected from the online photo but I was able to return it immediately with no trouble
July 26, 2024
Unprompted review
Friendly helpful staff.
We needed help with getting an item from the back of the store. The staff were very kind and helpful. The lady at the till was super smiley and friendly and took time to talk to our daughter. It was a little disappointing to find that the items on display were not all available to take away with us but we chose some alternatives that we are happy with.
July 29, 2024
Unprompted review
The reason I gave 4 is due to the guy…
The reason I gave 4 is due to the guy on the paint section who helped me regarding the job I needed to do, very helpful indeed.then I got to the till and the guy there was the opposite, no good morning no please and no thank you.very non customer service.ive had the misfortune before and he's been the same then.shame really as great store till you get to him.
July 28, 2024
Unprompted review
Great service and problem free
Everything was ready when I arrived and the man serving us was very helpful with a great sense of humour. Perfect.
July 25, 2024
Unprompted review
Easy to order and pay
Easy to order and pay. Very helpful staff on collection. Very quick and easy overall. Great service.
July 21, 2024
Unprompted review
Excellent Customer Service from Luke.
Luke served me today at Click and Collect and was really helpful and efficient in responding to my query about my delivery. Excellent Customer service. Thank you Homebase! You have a great team.
July 16, 2024
Unprompted review
I went to purchase an item which I had…
I went to purchase an item which I had difficulty locating and the team went above and beyond assisting me in ensuring that I had the right item to take home. It's been some time since I have received such helpful assistance at any store. A big thank you to Stuart, Richard and the store manager Matt at Highwycombe
July 13, 2024
Unprompted review
Excellent service
Ordered online
Easy to use website
1 item showed in stock but not available but alternative item selected excellent choice
Excellent service
would recomend
July 12, 2024
Unprompted review
Made an online order
Made an online order. Chose click and collect at Loudwater High Wycombe
Order confirmed within minutes
Collected well within an hour.
Whilst collecting purchased four bags of blue slate which were loaded into my car
Excellent service Thank you
July 8, 2024
Unprompted review
Easy and excellent….friendly and…
Easy and excellent….friendly and helpful ❤️❤️❤️
July 5, 2024
Unprompted review
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