Homebase - Leamington Spa Reviews 

148
TrustScore 4.5 out of 5

4.4

Myton Road, CV31 3NY Leamington Spa, Warwickshire, GB


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Rated 1 out of 5 stars

I ordered 4 tins of paint and a ton of sealer online and paid £173 prior to collection from Leamington spa Homebase. I went to collect and 2 x 5 litres of emulsion was missing from my order. The sal... See more

Company replied

Rated 5 out of 5 stars

We bought a bathroom with the Help of Daijah Clifford who designed our bathroom. She was extremely proactive and couldn't do more for us. There were some issues with delivery of items which Daijah kep... See more

Rated 4 out of 5 stars

I was struggling to find an unknown paint colour to make good a patch repair in my lounge ceiling. Sheila from the paint section came to my rescue and determined the correct paint colour from store... See more

Rated 3 out of 5 stars

Bought a few plants and other items and deliberately picked up a basket instead of a trolley. On the way out I wasn’t allowed to take the basket out with me to the car even though a) I said I would br... See more

Company replied


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

About Homebase - Leamington Spa

Written by the company

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Myton Road, CV31 3NY, Leamington Spa, Warwickshire, United Kingdom

  • 0345 640 7494

4.4

Excellent

TrustScore 4.5 out of 5

148 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(148)

616 reviews in the last 12 months

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Rated 1 out of 5 stars

I would definitely be careful ordering…

I would definitely be careful ordering from these!!! Ordered my child a £100 chair out of he’s disability money and you robbing lot have made out iv collected the order so I’m now without an order when I haven’t even be into your store to even collect it!! But your store has marked it as collected!! HOW????? You’r meant to check ID? So how has my order been collected without my ID? I haven’t been able to collect it because I’ve been housebound the past few days waiting for carers to have my child so I can collect it.. so if I’ve been housebound who on earth has my order? And has been managed to get it without my ID? I’m absolutely fuming you have took money from my child!!!! I won’t settle until my child has he’s chair or I have he’s money back.. I believe the staff at the Leamington store should be questioned if they giving orders out without checking properly!!

December 31, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

We bought a bathroom with the Help of Daijah Clifford who designed our bathroom. She was extremely proactive and couldn't do more for us. There were some issues with delivery of items which Daijah kept us informed of and was able to source from another store. We are grateful to her and would highly recommend Homebase based on the customer service we received from her.

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful bathroom and fab Daijah

We recently had a bathroom designed for us by the fantastic Daijah at Homebase Leamington Spa. The bathroom is beautiful, reasonably priced and of great quality. Daijah was absolutely fabulous to work with, her attention to detail was wonderful, her communication so effective and her support with finding fantastic bathroom fitters (Evans Kitchens and Bathrooms) and the liaising between them like nothing we have experienced before. So sad Homebase is closing - I would have as many rooms reconfigured as possible for service as amazing as this.

September 9, 2024
Unprompted review
Rated 1 out of 5 stars

Moody staff

The member of staff at customer services was miserable didnt look like wanted to be there ask her if wanted to see my id but she didn't I could of been anyone not the first time she has been like it very rude smile wouldn't go a miss

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Sheila

We went to Homebase in Leamington Spa today and had fantastic service from Sheila, who was extremely helpful with our lampshade purchases 😀 👏. My daughter's student house looks so much more homely now the bare light bulbs are hidden!

November 3, 2024
Unprompted review
Rated 3 out of 5 stars
Homebase - Leamington Spa logo

Reply from Homebase - Leamington Spa

Hi there,

We’re sorry you’ve had a disappointing experience. We pride ourselves on our customer service, so we really appreciate you bringing this to our attention and have shared your feedback with the store management.

Thanks,
Team Homebase

Rated 5 out of 5 stars

Brilliant Staff

Went to the Leamington Spa Store with my 4 year old son today for some paint for his room. Sheila on the paint desk couldn’t have been any better, she was amazing with my Son and we both left with huge smiles on our faces. She went above and beyond, and made my son’s day.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Sheila is the best!!

Had a lovely experience getting a folding chair/ bed, Sheila was is absolutely awesome!!! One of the kindest individuals I have ever come across, super helpful🫶🫶

October 21, 2024
Unprompted review
Rated 1 out of 5 stars

No receipt provided by the store

October 17, 2024
Unprompted review
Homebase - Leamington Spa logo

Reply from Homebase - Leamington Spa

Hi Graham​,

We’re sorry you’ve had a disappointing experience. We done not provide instore receipts for on line click and collect orders s the order number and order confiormation act as proof of purchase. However, one of our Customer Escalation Team will be in contact shortly to provide an email VAT receipt for you

Thanks,
Team Homebase

Rated 4 out of 5 stars

Very easy to order and collect

Very easy to order and collect. Only slight issue was Homebase said don’t collect until you receive email - which never arrived. But I fortunately noticed much later that in fact they’d texted.

October 18, 2024
Unprompted review
Rated 3 out of 5 stars

I waited 6 days for notification that…

I waited 6 days for notification that the items were ready to collect. Eventually had to chat with customer service who told me it had been there for at least 5 days!! What a shame that this let you down!!

October 10, 2024
Unprompted review
Homebase - Leamington Spa logo

Reply from Homebase - Leamington Spa

Hi There,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

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