fantastic customer service! i bought 25 paint testers and the price wouldn't work on the till so each one had to be entered manually! it took Evelyn (231876) ages and I said I'd leave them but she sai... See more
Location
Switch locationEnterprise Way, Bramingham Park, LU3 4BW Luton, Bedfordshire, GB
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See what reviewers are saying
Evelyn at the Luton store was really helpful helping us obtain a specific set of Christmas tree lights. Approachable, pleasant, kind and really helpful. She had knowledge of where products are in the... See more
Deja vu... yet again, searched items were out of stock at local Luton store, so attempted ordering using the 'deliver to store' option. Got to the Basket page, lo and behold, 'Basket Error' warning. A... See more
Company replied
Incredibly rude and obnoxious woman on till. Accused me of queue jumping then proceeded to slag me off to customer behind me as i paid and left store, obviously though i was out of earshot. Appa... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Luton
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Enterprise Way, Bramingham Park, LU3 4BW, Luton, Bedfordshire, United Kingdom
- 0345 640 7049
4.8
Excellent
249 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
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Really friendly staff
Really friendly staff. Helpful when discussing and locating products. Thank you Rhys.
March 23, 2024
Unprompted review
Helpful staff member in the gardening…
Helpful staff member in the gardening part who helped my Nan find the right compost. Good customer service from Evelyn (Luton)
March 18, 2024
Unprompted review
Your staff Evelyn at the Luton branch…
Your staff Evelyn at the Luton branch gave a very great service she’s a very nice lady with a very great service and attitude she’s a polite person
March 16, 2024
Unprompted review
Vincent and Keely were very helpful…
Vincent and Keely were very helpful despite keely seeming rather harrassed due to a sudden up turn in customer requests.
March 17, 2024
Unprompted review
Customer service
It's not only the company, but it's the staff that makes an excellent business.
Glad to confirm that the two ladies who helped me with my transaction were very professional and courteous.
March 14, 2024
Unprompted review
Texas Tom ain't got nothing on Homebase
Quick and easy and an excellent service
March 11, 2024
Unprompted review
Helpful staff and great experience
I had a great shopping experience and got everything I went for. Also Rhys, an employee, helped me find what I was looking for.
March 10, 2024
Unprompted review
I came in twice on Sunday and I was…
I came in twice on Sunday and I was served by a lovely lady called Keely she was on the tills and done my exchange with ease she was very charming.
March 3, 2024
Unprompted review
Evelyn was very helpful and welcoming
March 3, 2024
Unprompted review
Polite and greeted
Polite and greeted. Kaitlyn a credit to the organisation 😃😃👍🏻
March 3, 2024
Unprompted review
Employee friendliness
We were served by Evelyn and she was very positive and friendly. A lovely lady!
March 3, 2024
Unprompted review
evelyn was very lovely and engaged with…
evelyn was very lovely and engaged with me and made me smile, she made my day!! lovely lady
March 1, 2024
Unprompted review
At till in Luton store when assistant…
At till in Luton store when assistant (Evelyn) was unpacking a picture frame and advised that is was on sale at a great rate. Bought it then and there. Lovely helpful lady.
March 1, 2024
Unprompted review
Homebase Luton I needed 3 heavy bags of…
Homebase Luton I needed 3 heavy bags of shingle taken to car they where
Loaded into the boot of the car by a gentleman so polite and helpful
Would highly recommend this store always helpful very clean and tidy
Thanks again 👍
March 1, 2024
Unprompted review
Went into the Luton store today and…
Went into the Luton store today and cant’s recommend one of the assistants named Evelyn enough! She was so helpful and friendly and helped me pick out what I needed for a paint job we have just started. So glad I bumped into her as really helped me picking out the right materials! Thanks
February 24, 2024
Unprompted review
Evelyn
Evelyn, based at Bramingham Business Park in Luton, demonstrated outstanding knowledge.
February 23, 2024
Unprompted review
Luton store lovely helpful staff…
Sally instore and Evelyn at the till at Luton store were very helpful. Breath of fresh air to encounter lovely staff
February 23, 2024
Unprompted review
Amazing service
Evelyn from the Luton Homebase was lovely, very social and gave me an amazing service
February 19, 2024
Unprompted review
Relaxing atmosphere
Relaxing atmosphere, and we were served by a lovely friendly lady.
February 17, 2024
Unprompted review
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