We popped into Homebase Market Harborough today looking for indoor plants compost and pots. Spoke at length to a young fella on shop floor who was extremely cheerful and helpful in finding what I... See more
Location
Switch location1-2 Springfield Street, LE16 9HD Market Harborough, Leicestershire, GB
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See what reviewers are saying
Had a click and collect from here, no prior warning that there is a parking charge and had to pay for 2 hours of parking to be in store for only 2 minutes. Quite disappointed that this is not mentione... See more
Company replied
Only popped in to buy some paint: "Incredibly helpful and knowledgeable! I went in just to buy some paint, but I left with a deep understanding of the history behind color names and a nifty tool fo... See more
Ordered a kitchen and getting worried by the comments I am seeing below. Trying to arrange a delivery date. (Missed a few of their calls as I can't always answer at work) Anyway rang back a number of... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Market Harborough
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
1-2 Springfield Street, LE16 9HD, Market Harborough, Leicestershire, United Kingdom
- 0345 640 7593
4.7
Excellent
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 2 weeks
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Great friendly service and so helpful
Great friendly service and so helpful
Jerry as always was so knowledgeable
Thank you 🤩
June 16, 2024
Unprompted review
Fabulous customer service
We bought a Rowley Garden set a couple of weeks ago & on Fri went to move the table to another position in garden for a planned BBQ at the weekend. To our horror, as we went to lift the table, the glass top made an awful tinkling noise and just shattered - no table and no BBQ!
Spoke with Mandy at the store this morning and explained what had happened. She called me back as promised & a replacement table was ready for us to pick up later. Just returned from store pick -up. Many thanks for all your help. May even be a BBQ invite heading your way!
June 26, 2024
Unprompted review
Jerry at Homebase Market Harborough was…
Jerry at Homebase Market Harborough was fantastic. Great attitude.
Give him a raise before he gets snapped up by soneone else!
Great service 👏
June 24, 2024
Unprompted review
Great store with friendly staff
Great store with friendly staff.
The plants on sale were very healthy
June 23, 2024
Unprompted review
Excellent service from Donna
Excellent service from Donna
She knows here way around garden equipment. Wonder if she’s free to mow my lawn tomorrow?
June 22, 2024
Unprompted review
Had to collect from other store as ours…
Had to collect from other store as ours is closing. Staff were very friendly and helpful. Thanks
June 21, 2024
Unprompted review
Great service from Jerry /chris
Great service from Jerry/chris at the Market Harborough store. Polite and jolly, great ideas suggested alternatives as I couldn't find exactly what I wanted . Helped myself and another customer with planters that were stacked awkwardly and continued help at till.
June 16, 2024
Unprompted review
Great service from our local branch
Great service from our local branch in Market Harborough. Jerry was very helpful and knowledgeable in helping us choose our new mower. Thanks Jerry !
June 9, 2024
Unprompted review
Once Homebase has your money they simply don’t care!!!
The delivery estimate at 12 no communication from delivery company now 1pm and not arrived
Their tracking is not working do you think as customers once we’ve paid we are of no relevance
Your communication is way off the mark
Going out now as can’t stay in all day to suit you. Disgraceful
Now checked the delivery and it is completely the wrong table and chairs
What an appalling experience of Homebase
They are now picking all up and I have cancelled the whole experience has been a disaster from start to finish!!!
Never and I mean NEVER AGAIN will I buy anything from #Homebase
June 8, 2024
Reply from Homebase - Market Harborough
Hello Andy,
Unfortunately all timeframes given are only estimates and can be affected by delays in the depot and traffic. If you do not receive your order today please reach out (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)
Kind Regards
Molly
CEO Response Team
Excellent service
Had a kitchen design and order by Chris at the market Harborough store but had a problem with the work tops but Chris was soon on it and got it sorted out very quickly
June 3, 2024
Unprompted review
Ordered a kitchen and getting worried…
Ordered a kitchen and getting worried by the comments I am seeing below. Trying to arrange a delivery date. (Missed a few of their calls as I can't always answer at work) Anyway rang back a number of times - first time 20 mins wait and i gave up, second time 15 mins i gave up and now currently on 52 minutes as I speak and still waiting. Homebase - you may lose future sales if the service is like this? I will give more feedback once I have had delivery???
As a follow on - homebase have been v helpful following the above feedback so credit must be given to them for a such a rapid response
May 29, 2024
Unprompted review
Really helpful staff
Really helpful staff. Last two visits felt staff went out of their way to provide advice and suggestions on most useful product. Felt liked they genuinely cared
May 27, 2024
Unprompted review
Friendly staff, up for a laugh!
Ready on time - on a trolley. Friendly staff, up for a laugh. Most of them are at this branch ;o)
May 27, 2024
Unprompted review
click and collect
Had a click and collect from here, no prior warning that there is a parking charge and had to pay for 2 hours of parking to be in store for only 2 minutes. Quite disappointed that this is not mentioned before placing an order online. There are a few spaces marked free for 30 minutes but these are not clearly marked and none were available. Will go somewhere more convenient in future.
May 18, 2024
Unprompted review
Reply from Homebase - Market Harborough
Hi Josh,
Thank you for your review, we're sorry for the issues that you have had with the parking. We will make sure to raise this with our teams.
Many Thanks
Team Homebase
Great staff
Staff are always extremely helpful and friendly at my local Homebase
May 19, 2024
Unprompted review
Went to collect my order was picked and…
Went to collect my order was picked and ready for me on a trolley, all I had to do was wheel it out and load it in the car . Great
May 17, 2024
Unprompted review
I was served today by 2 lovely young…
I was served today by 2 lovely young people … and one assisted me to the car with my order, so helpful and couldn’t do enough to help me. It was a pleasure!
May 11, 2024
Unprompted review
Amazing customer service.
So easy to place the order with great updates regarding progress through to ready for collection.
What made it even better was the amazing customer service provided by Miles at the collection desk.
May 6, 2024
Unprompted review
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