We popped into Homebase Market Harborough today looking for indoor plants compost and pots. Spoke at length to a young fella on shop floor who was extremely cheerful and helpful in finding what I... See more
Location
Switch location1-2 Springfield Street, LE16 9HD Market Harborough, Leicestershire, GB
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See what reviewers are saying
Had a click and collect from here, no prior warning that there is a parking charge and had to pay for 2 hours of parking to be in store for only 2 minutes. Quite disappointed that this is not mentione... See more
Company replied
Only popped in to buy some paint: "Incredibly helpful and knowledgeable! I went in just to buy some paint, but I left with a deep understanding of the history behind color names and a nifty tool fo... See more
Ordered a kitchen and getting worried by the comments I am seeing below. Trying to arrange a delivery date. (Missed a few of their calls as I can't always answer at work) Anyway rang back a number of... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Market Harborough
Written by the company
Homebase
Written by the company

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
1-2 Springfield Street, LE16 9HD, Market Harborough, Leicestershire, United Kingdom
- 0345 640 7593
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 2 weeks
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Very easy to order online..confirmation…
Very easy to order online..confirmation sent and tex when it was ready to pick up. Everything in stock so easy highly recommended
Straight forward
Really easy to order and pick up. Excellent straight forward experience. Friendly staff. Easy to park outside store.
Market Harborough Store…
I’m absolutely delighted with the service today from John at your Market Harborough store. Super helpful, genuinely interested and really customer focussed. Retail is a hard gig but this young man seems to enjoy his job & be thriving. Totally exceeded expectations. I feel valued as a customer. Thanks for such a great experience.
Really helpful staff..!
Helpful, knowledgeable service
I visited the Market Harborough Store today to get some specialised cleaning product for garden tools. Jamie was so very helpful and knowledgeable. It such a pleasure to be served by someone, who takes pride in customer service. He deserves to be recognised
Speedy
From ordering to being ready to collect took less than an hour.
Good product (strimmer) and service to match
Good product (strimmer), excellent price (30%off), 3 year warranty, excellent service. What more could you ask?!
Patio set
When buying a patio set Sean was extremely helpful. I brought the set but had a problem with one of my items . I rang the store and spoke to Mandy who went above and beyond to sort out the problem on a busy Saturday.
Excellent customer service.
Really great service
Ordered online
Updated on collection quickly and efficiently
Order ready for collection on arrival
Even already on a trolley as it was bags of compost
Really good service from the staff concerned
Ordered online
Ordered online, collected in store. Simple as that no hassle or problems! Member of staff who served me was polite and friendly so no complaints there either!
Everyone was very helpful…
Everyone was very helpful and very willing to help
You did very well
You did very well. Super fast system very helpful and pleasant staff.
Slick efficient and timely
Slick efficient and timely, the assistant cheerful and fully focused on my needs.
Quick and easy ordering process
Quick and easy ordering process. Almost instant collection notifications.
Mandy was so lovely and really helpful…
Mandy was so lovely and really helpful when I visited
Market Harborough
Great efficient service. Market Harborough is our go to store
Excellent service received from Chloe
Excellent service received from Chloe. An exchange and further purchases all handled very efficiently.
Great Experience
Today I went into Homebase (Market Harborough) to find a specific type of bulb for a chandelier. There was so many different types and the shapes of the bulbs had changed quite a lot since I had last bought one. I eventually gave up trying to find the one I needed and asked one of the staff members for some help. A man by the name of Jamie came to the rescue and he quickly and efficiently explained the different types of bulbs and which one I needed. I was over whelmed with his knowledge of the product, and how enthusiastic and friendly he was. Jamie is a great asset to Homebase and I have no doubt he will prevail in life.
Better late than never !!
Firstly the experience wasn't great it took 3 wks to get my order the duty manager at the store didn't know I could have items sent from another store if it wasn't for a member of the customer service team on the till I may not have got the order. Having said that the items I received are just what we wanted so better late than never.
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