Homebase - Market Harborough Reviews 

124
TrustScore 4.5 out of 5

4.7

1-2 Springfield Street, LE16 9HD Market Harborough, Leicestershire, GB


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Rated 5 out of 5 stars

We popped into Homebase Market Harborough today looking for indoor plants compost and pots. Spoke at length to a young fella on shop floor who was extremely cheerful and helpful in finding what I... See more

Rated 1 out of 5 stars

Had a click and collect from here, no prior warning that there is a parking charge and had to pay for 2 hours of parking to be in store for only 2 minutes. Quite disappointed that this is not mentione... See more

Company replied

Rated 5 out of 5 stars

Only popped in to buy some paint: "Incredibly helpful and knowledgeable! I went in just to buy some paint, but I left with a deep understanding of the history behind color names and a nifty tool fo... See more

Rated 3 out of 5 stars

Ordered a kitchen and getting worried by the comments I am seeing below. Trying to arrange a delivery date. (Missed a few of their calls as I can't always answer at work) Anyway rang back a number of... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

About Homebase - Market Harborough

Written by the company

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • 1-2 Springfield Street, LE16 9HD, Market Harborough, Leicestershire, United Kingdom

  • 0345 640 7593

4.7

Excellent

TrustScore 4.5 out of 5

124 reviews

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Replied to 51% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(124)

793 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Straight forward

Really easy to order and pick up. Excellent straight forward experience. Friendly staff. Easy to park outside store.

May 5, 2024
Unprompted review
Rated 5 out of 5 stars

Market Harborough Store…

I’m absolutely delighted with the service today from John at your Market Harborough store. Super helpful, genuinely interested and really customer focussed. Retail is a hard gig but this young man seems to enjoy his job & be thriving. Totally exceeded expectations. I feel valued as a customer. Thanks for such a great experience.

May 5, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful, knowledgeable service

I visited the Market Harborough Store today to get some specialised cleaning product for garden tools. Jamie was so very helpful and knowledgeable. It such a pleasure to be served by someone, who takes pride in customer service. He deserves to be recognised

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Patio set

When buying a patio set Sean was extremely helpful. I brought the set but had a problem with one of my items . I rang the store and spoke to Mandy who went above and beyond to sort out the problem on a busy Saturday.
Excellent customer service.

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

Really great service

Ordered online
Updated on collection quickly and efficiently
Order ready for collection on arrival
Even already on a trolley as it was bags of compost
Really good service from the staff concerned

April 11, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered online

Ordered online, collected in store. Simple as that no hassle or problems! Member of staff who served me was polite and friendly so no complaints there either!

April 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience

Today I went into Homebase (Market Harborough) to find a specific type of bulb for a chandelier. There was so many different types and the shapes of the bulbs had changed quite a lot since I had last bought one. I eventually gave up trying to find the one I needed and asked one of the staff members for some help. A man by the name of Jamie came to the rescue and he quickly and efficiently explained the different types of bulbs and which one I needed. I was over whelmed with his knowledge of the product, and how enthusiastic and friendly he was. Jamie is a great asset to Homebase and I have no doubt he will prevail in life.

March 16, 2024
Unprompted review
Rated 4 out of 5 stars

Better late than never !!

Firstly the experience wasn't great it took 3 wks to get my order the duty manager at the store didn't know I could have items sent from another store if it wasn't for a member of the customer service team on the till I may not have got the order. Having said that the items I received are just what we wanted so better late than never.

March 2, 2024

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