Homebase - Market Harborough Reviews 

124
TrustScore 4.5 out of 5

4.7

1-2 Springfield Street, LE16 9HD Market Harborough, Leicestershire, GB


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Rated 5 out of 5 stars

We popped into Homebase Market Harborough today looking for indoor plants compost and pots. Spoke at length to a young fella on shop floor who was extremely cheerful and helpful in finding what I... See more

Rated 1 out of 5 stars

Had a click and collect from here, no prior warning that there is a parking charge and had to pay for 2 hours of parking to be in store for only 2 minutes. Quite disappointed that this is not mentione... See more

Company replied

Rated 5 out of 5 stars

Only popped in to buy some paint: "Incredibly helpful and knowledgeable! I went in just to buy some paint, but I left with a deep understanding of the history behind color names and a nifty tool fo... See more

Rated 3 out of 5 stars

Ordered a kitchen and getting worried by the comments I am seeing below. Trying to arrange a delivery date. (Missed a few of their calls as I can't always answer at work) Anyway rang back a number of... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

About Homebase - Market Harborough

Written by the company

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • 1-2 Springfield Street, LE16 9HD, Market Harborough, Leicestershire, United Kingdom

  • 0345 640 7593

4.7

Excellent

TrustScore 4.5 out of 5

124 reviews

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Replied to 51% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(124)

793 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service from Jerry

I went into the store looking for some very specific paint and after quite a long time searching, Jerry approached me. He was very friendly and helpful. I showed him the name of the paint and he immediately knew what it was and which brand etc and offered to mix it up for me! I was so impressed that he didn’t need to check. He was incredibly helpful. Thank you Jerry!

February 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Found the product I wanted.
The experience when paying was exceptional. Courteous, polite and friendly service from Julia at Market Harborough.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Service with a smile and professionalism

I couldn't find what I was looking for so I asked an assistant called Miles. He took me to the cable clips i was looking for and made sure they were the right size for the extension lead I was also going to purchase. Nothing was too much trouble. He was polite professional and cheerful. A very nice experience.

February 10, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you John

I had a large item which John very kindly helped me with. He came out in the horribly wet weather & despite quite the struggle with getting the item in my car, John remained extremely patient & helpful. I should also add that he was very polite, kind & professional… an absolute star! I do hope Homebase will give him the recognition he deserves… he certainly is an asset to the company

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

I was looking to buy some indoor plant compost but didn't know where it was located in the shop. I asked someone where I would find it. The sales assistant ( Jerry, who turned out to be one of the managers) escorted me to the area where it was displayed. There were a few different types available and Jerry enquired what type of plant I needed it for. I told him and he provided a lot of expert advice on what was most appropriate for my plant. He was knowledgeable, very engaging and helpful. A real pleasure to deal with. Great customer service.

January 27, 2024
Unprompted review
Rated 5 out of 5 stars

Very impressed…

Very impressed with Steve at Market Harborough Homebase. He helped our daughter through the whole process of planning and designing a new kitchen.
Nothing was too much trouble, he listened, was knowledgable, wasn’t pushy and a pleasure to do deal with.
Thank you Steve, you’re a credit to your company.

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service from Sean the store manager at Market Harborough. From start to finish nothing was too much trouble. Could not have asked for better service. The products are of high quality at competitive prices and were easy to locate within the store due to the brand new layout - which looks amazing. Well done Sean and the team at Market Harborough.

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Easy all round

Easy all round, and staff very pleasant in puck-up

December 27, 2023
Unprompted review
Homebase - Market Harborough logo

Reply from Homebase - Market Harborough

Hi Cathy​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Rated 5 out of 5 stars

Friendly service very efficient

December 11, 2023
Unprompted review
Homebase - Market Harborough logo

Reply from Homebase - Market Harborough

Hi Mrs​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

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